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Current scan out of date

  • 13 April 2019
  • 5 replies
  • 658 views
D
My Samsung Tab s2 8.0 say " you may be at risk Current scan out of date". I scanned the tablet several times, but it still says this.
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Best answer by Ssherjj 14 April 2019, 01:28

Hello @Dustin81casarez,

Welcome to the Webroot Community,

Would you uninstall Webroot form your Mobile device and install the latest Webroot Mobile Security from the Google Play Store and see if this resolves this issue? Make sure you have your Keycode written down before uninstalling.

HTH
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5 replies

Ssherjj
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Userlevel 7
Badge +55
Hello @Dustin81casarez,

Welcome to the Webroot Community,

Would you uninstall Webroot form your Mobile device and install the latest Webroot Mobile Security from the Google Play Store and see if this resolves this issue? Make sure you have your Keycode written down before uninstalling.

HTH
Sherry Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 / Mac OS X El Capitan (10.11.6) W 10 & (VM:15) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8) Webroot Beta Tester, Security
D
Let me try that, thanks
Ssherjj
Rank
Userlevel 7
Badge +55
Yes, please let us know how it goes or if you need more help. ☺
Sherry Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 / Mac OS X El Capitan (10.11.6) W 10 & (VM:15) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8) Webroot Beta Tester, Security
D
It appeared to work thanks
Ssherjj
Rank
Userlevel 7
Badge +55
You're welcome Dustin81casarez.

Thank you for letting us know. ☺️
Sherry Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 / Mac OS X El Capitan (10.11.6) W 10 & (VM:15) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8) Webroot Beta Tester, Security

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