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Dizzion Installation

  • 18 October 2022
  • 3 replies
  • 26 views

I am trying to install Dizzion but it won't install. I need it for a job that requires a secure remote worker system. Their IT department said that Webroot may be to blame. Can I undo Webroot to install it then reactivate it later?

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Best answer by ProTruckDriver 19 October 2022, 05:06

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Userlevel 7

Hello @mcmc66 Welcome to the Webroot Community Forum.

I would recommend getting in contact with Webroot Support. The problem might be just White Listing some files from the program and Support can do that quickly.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

Userlevel 7
Badge +4

If its blocking the file, you can whitelist it from the dashboard @mcmc66 

Userlevel 6
Badge +4

I am trying to install Dizzion but it won't install. I need it for a job that requires a secure remote worker system. Their IT department said that Webroot may be to blame. Can I undo Webroot to install it then reactivate it later?

@mcmc66  are you using a GSM  console or is it a standalone version of Webroot? 

If you are using a GSM Console you can follow the guide below. 

https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/UsingOverrides/CreatingWhitelistOverrides.htm

 

Alternatively on the local machine it is installed on as per below 

 

You may want to refer to the below as well. 

https://download.webroot.com/WSAB_GSM_BestPracticesGuide.pdf

 

 

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