Failed - Virus scan failed

Badge +1
Hi, when creating an excel .xlsx file from our own software report system I get an error as follows and no file can be created:
'Failed - Virus scan failed'
Any help would be most appreciated on how to fix this.
Picture below:

1 reply

Userlevel 7
Badge +33
Hi @MarkAllen31, for this situation we would recommend that you contact support. You can submit a ticket or give them a call at 1-866-254-8400. 


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