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Failed - Virus scan failed

  • 17 October 2018
  • 1 reply
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Hi, when creating an excel .xlsx file from our own software report system I get an error as follows and no file can be created:
 
'Failed - Virus scan failed'
 
Any help would be most appreciated on how to fix this.
 
Picture below:
 

icon

Best answer by akim 19 October 2018, 19:15

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akim
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Hi @, for this situation we would recommend that you contact support. You can submit a ticket or give them a call at 1-866-254-8400. 
Anna - Webroot Sr. Advocate Programs Manager
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