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gmail download issues

  • 13 March 2019
  • 1 reply
  • 77 views

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when i try to download any document in my Gmail i get



"gmail virus scanners are temporarily unavailable"



i ran my Webroot scan it cleared my computer



rebooted the computer



emptied my trash



my mac has the latest Mac OS Sierra 10.12.6



is this a gmail issue or in my computer?



any suggestions?
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Best answer by ProTruckDriver 13 March 2019, 11:31

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Userlevel 7
Hello supercritical, Welcome to the Webroot Community Forum.☺️



I don't see this problem with my Gmail account on my Mac computer. The best thing to do is get in contact with Webroot Support. If you send a Support Ticket in, the Support Ticket will automatically send logs from your Mac computer to Support.



Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7



Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.



HTH,

Dave.

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