Gray icon with orange ! mark.

@Lolepop21 ,

Can you please take a screenshot of your full webroot software screen? We cannot tell what that icon is if you don’t provide a full screenshot.

You can try contacting Webroot support but with Best Buy Geek Squad they look after there own.

Webroot Customer Service

You need to contact Geek Squad to help you: https://www.webroot.com/us/en/home/products/geeksquad-instructions

https://www.webroot.com/us/en/home/products/geeksquad-register

1-888-BEST-BUY

Hi @Lolepop21 

Do you still have Webroot installed and if you do how many days are left in your subscription?

Thanks,

@Lolepop21 

Just in case your subscription is more than 30 days left so you can do a clean reinstall of WSA.

Please follow the steps closely!

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
• Uninstall WSA and Reboot
• Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
• Install with the new installer, enter your Keycode
• Let it finish it's install scan
• Reboot once again
• DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,

Still having the same problem