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Question

Help! I renew my webroot and it didn't work!

S
Badge +3
Like I said, I paid subscription renew last year. It send the same keycode, so I assume that my subscription would renew when it expired. Please Help!

4 replies

ProTruckDriver
Rank
Userlevel 7
Hello splinter406, Welcome to the Webroot Community Forum.☺

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.
🍎Late 2015 5K 27" Mac, 4GHz i7, 16GB RAM, 1TB Fusion Drive: macOS Mojave 10.14.3🍎
S
Badge +3
Thank you for quick reply.
I've already submitted a ticket couple of day ago. Still no respond, that's why I create this thread.
Guess I have to wait then.
ProTruckDriver
Rank
Userlevel 7
I'll ping our Forum Administrator @LLiddell She can see where your Support Ticket is in the system and may get a quicker answer to your problem. They are in the office about 10 am East Coast time so check with this thread around that time.
🍎Late 2015 5K 27" Mac, 4GHz i7, 16GB RAM, 1TB Fusion Drive: macOS Mojave 10.14.3🍎
LLiddell
Rank
Userlevel 7
Badge +33
Sending you a private message to get more info.

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