I can no longer access the email address I used to create my account, and I forgot my Webroot password. So the “forgot password” link is useless since I will not receive the email with instructions to reset the password.
I tried opening a support ticket, but it took six days to get a response, which was to call tech support. I tried that, but was on hold for more than an hour before giving up. So I have no access to the software. And when it auto renews later this year, I won't be able to stop it since I can’t access my account.
What am I supposed to do to access my account?
Best answer by TripleHelix
Sorry that you are having issues but stick with the support ticket as we can’t do anything on the Community.
When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.