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How do I get the terms screen to stop appearing?/Terms screen keeps appearing, why?

  • 12 October 2021
  • 3 replies
  • 42 views

How do I get the terms screen to stop appearing? I press the “agree and continue button” then 20 minutes later it asks again for me to accept the terms.

This happened after my subscription expired and it was renewed, was this screen started appearing!

When I'm doing things on my computer the screen appearing again and again gets annoying.

I press agree and continue, 20 minutes later this screen came back!

 

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Best answer by TripleHelix 12 October 2021, 04:52

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3 replies

Userlevel 7
Badge +63

Hello @Black_Alert 

 

Try a clean reinstall and if that doesn’t work please Submit a Support Ticket.

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Go into Safe Mode and Delete these Folders if they are there!
  • C:\Program Files\Webroot Folder
  • C:\ProgramData\WRData Folder (Hidden Folder)
  • C:\ProgramData\WRCore Folder (Hidden Folder)
  • Boot back into normal mode
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

 

Please let us know if that resolves your issue?

Thanks,

It Worked, Thank You

Userlevel 7
Badge +63

It Worked, Thank You

Great to hear!

 

Cheers,

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