IE 11 crashes, ntdll.dll


IE Crashes: error: "IE has stopped working. A problem caused the program to stop working correctly. ...."
IE then restarts.
The issue appears on 4 computers I have seen so far, all with Windows 7 Pro, IE11 and WSA 9.0.20.31
Event viewer shows:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.19036, time stamp: 0x5b077e91
Faulting module name: ntdll.dll, version: 6.1.7601.24150, time stamp: 0x5b0cb980
Exception code: 0xc0000374
Fault offset: 0x000ce9fb
Faulting process id: 0x3eb04
Faulting application start time: 0x01d40d5099ed3a0b
Faulting application path: C:Program Files (x86)Internet ExplorerIEXPLORE.EXE
Faulting module path: C:WindowsSysWOW64tdll.dll
Report Id: f43dbcc1-7943-11e8-ab1d-34e6d753d372
 
I have disabled WR add ons, except for WR Filtering Extension (cannot disable)Problem still exists
 
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10 replies

Following.  I am seeing the exact same error on some of our clients.  All the workstations started having this problem on 6/20.

Can confirm I'm also seeing this in IE 11 on Win7 with 9.0.20.31.
Userlevel 6
Badge +29
Hi all,
 
We're working on a fix , more information is here:- https://community.webroot.com/t5/Known-Issues-KB/Intermittent-crashes-of-Internet-Explorer-with-WTS-1-7-0-16/ta-p/323342
 
 
Jonathan
 
How will we know when this fix is complete?
Userlevel 7
Badge +54

@Jerrica wrote:
How will we know when this fix is complete?

The Web Threat Shield is now 1.7.0.19 so open IE and check the extension! 1 1.7.0.197.0.19
 
http://answers.webroot.com/Webroot/ukp.aspx?pid=4&app=vw&vw=1&login=1&json=1&solutionid=1081
 


This is occurring for one of my users who's running Webroot SecureAnywhere Endpoint Protection v.9.0.21.18, and it causes IE to crash. Since that's how we access our document management system, it's a HUGE problem for this user. Can you help me resolve it for her? Thank you!


Userlevel 7
Badge +54

@SuperRed wrote:
This is occurring for one of my users who's running Webroot SecureAnywhere Endpoint Protection v.9.0.21.18, and it causes IE to crash. Since that's how we access our document management system, it's a HUGE problem for this user. Can you help me resolve it for her? Thank you!


Talk to your Administrator and ask them to update you to the latest version v9.0.23.32 see here:  https://answers.webroot.com/Webroot/ukp.aspx?pid=4&app=vw&vw=1&login=1&json=1&solutionid=1081
 
Thanks,
Userlevel 7
Badge +33
I checked with our support team, and they said that the IE crash issue should not be apparent in 9.0.21.18.  They would like you to contact them so they can assist and investigate. 
Hello there,
 
I have a few computers with this issue and the problmes are only on the Windows 10 PCs, not Win 7 Pro. I also noticed that I have 9.0.21.18 but I have no idea where to download an upgrade. Someone here was recomeindg to upgrade to 9.0.23.34
 
Any help would be very appreciated. Thank You!
Userlevel 7
Badge +33
I would recommend that you contact our support team, as it sounds like they may need to assist you with getting your machines on the most recent version. You can call them at 1-866-254-8400 or submit a ticket.

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