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Unrecognizable Remote Address
Currently seeing strange remote addresses for some of my active connections ( e.g. 2607:f8b0:4004:832: ……..) and reflects the type (of connection) as TCP6. The application is HxTsr.exe, but have similar remote addresses for both the Winstore app and backgroundtaskhost.exe. That said, for these same applications / connections, I also have recognizable remote addresses ( eg 126.96.36.199:443 ) with the type of connection being TCP4. What is the difference and is there any need to be alarmed or any action that I should take to correct this?Thanks so much !Joseph
Webroot scanning issue
Hello, my webroot updated to the latest version a while ago but I’m seeing an issue with the scans. It will say, “last Scan: 23 hours ago” and “Next Scan: In 23 hours” It keeps doing that and the number of scans done on my computer do not go up. I want to know what the problem with my webroot is. Could someoe please help me. Also I know I can scan it myself but the fact that it doesn’t scan autimatically makes me worried and feel like my Webroot isn’t working properly.
Customer support is non responsive and software is buggy
On July 16 I sent a message detailing how webroot was not deleting files properly and had eliminated my ability to have windows do the job. No response. Sent 2nd message on July 17th. No response. Sent third message and tried to call support. waited on support line for 17 minutes, no response. Is there some way I can shut off this non-functioning “feature”? And has anyone figured out how to get a response from Webroot?
Email attached PDF scanning levle status for 2020
Just looking to confirm what if any email attached PDF files scanning protection Webroot has for a Windows 10 OS PC? Noting receiving more and more such emails with PDF attachments and not opening them out of concern. What level of scan protection is provided using Webroot currently as not seeing current conversations for years on this topic?
Webroot is rubbish.
I cannot log in to Webroot. I have had this problem for years now. I have tried changing my security code, my password and everything else I can think of, but Webroot still says my info is incorrect. What is wrong with thieir system that they cannot update my changes to be effective the next time I use them. It makes me so cross that they are so inefficient. As for trying to use LastPass password manager, that is another disaster. Can anybody suggest how to get Webroot to accept my new Security code and password, before I put my fist through my computer screen.Thanks, any ideas will be welcome.
Webroot site reputations seem dodgy
We've started using the Webroot filtering extension, but I'm finding it difficult to trust the ratings. Although there's supposed to be a range of reputations possible, I never see anything but "Trustworthy Site" and "Suspicious site." I see "Suspicious site" on long-term, well-established sites that are completely trustworthy, and I see "Trustworthy site" on sites I know for a fact to be cesspools of phishing, scamming and spamming. I've tried to avail myself of the option to request recategorization for a few sites I know to be safe and reliable, but the only response I've ever received is basically "No, we're right, the site is untrustworthy" I have three main concerns: 1. The addon cries wolf - we have tell users to disregard the dire warnings of probable infection or harm for certain sites. A warning that is usually wrong will end up being ignored when it actually is relevant.There seems to be little middle ground, almost all sites have
Can i "downgrade" ?
Hi, so i'm new to the community. And i only got 1 quick question i'd like someone to reply to! =) Is it possible to "downgrade" my clients from 1 version to another one. For example, i have about 500 clients running version 188.8.131.52 but i would like to downgrade them to 184.108.40.206 How can this be accomplished? //Daniel
How do I reset active connections list?
Active connections list contains .exes that are not running anymore, and it acts like a firewall whitelist for those .exes, allowing them to connect to the internet even though i have the “allow to connecting only if explicitly allowed” option checked. How do I reset it?
Reverting files to previous versions
Hi, I am sure I've read about Webroot being the only one AV which has the possibility to revert files to previous versions (especially in case of *crypt* ransomware infection). But I have never seen such an option anywhere inside WRSA. I know exactly what Previous Versions under Windows OS are. And I know how Windows works. But I was hoping Webroot has some ADDITIONAL MECHANISM to be able to revert to previous version, regardless of Windows native file history. Did I get it wrong about Webroot possibilites? Or am I missing something? Thanks!
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