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- 561 Topics
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Adware claiming infection to induce you to buy their antivirus
My wife's Galaxy S20+ cellphone has a persistent pop up warning that there are 39 viruses infecting her phone. They use a 4 minute countdown clock to strike panic claiming the Sim card is about to be corrupted. Every time she opens her phone it pops up. We run a scan with webroot and of course NO viruses. How do we get this pop up deleted?
Customer support is non responsive and software is buggy
On July 16 I sent a message detailing how webroot was not deleting files properly and had eliminated my ability to have windows do the job. No response. Sent 2nd message on July 17th. No response. Sent third message and tried to call support. waited on support line for 17 minutes, no response. Is there some way I can shut off this non-functioning “feature”? And has anyone figured out how to get a response from Webroot?
ibtsiva in system 32
Hey so my Intel Bluetooth (ibtsiva) is located in system 32 instead of program files I looked that up and apparently it's a virus in disguise. I want to make sure that this is not true, and if it is what do I do? Webroot has not detected it as a virus, but I'm asking here just to be safe. Thank you.
Viber attachments not working when "Phishing and other frauds" category is enabled for block
I have an Untangle NG firewall which uses Webroot Brightcloud engine for their Web Filter application. As recently as few days ago, Viber picture attachments stopped working (won’t send). I have pinned this down to the “Phishing and Other Frauds” category blocking this functionality. All other Viber features are unaffected, as far as I know. I have temporarily unblocked this category to regain the sending of pictures in Viber. But I’d like to enable this category again in the near future for protection. What must be done? Thank you.
Requested restart from unknown/unreqeusted application (update)
An icon appeared in my task bar, which requests a restart of my computer to install an update….the update was not requested by me, and is from “RealTek”. I don’t know what to do? If I don’t install it (by restarting my computer), how do I get rid of it? Is it dangerous?
What is "http://hargray.auth-gateway.net"?
Looking through my “passwords” stored on-computer, I find “.auth-gateway.net” - what is that? Safari has a warning by it for “too easy a password”. I find in my cookies a cookie from the website (my service provider) dot this gateway. It makes me nervous. Does anyone know what this is, and why is it in my machine?
How do you train portfolio for cybersecurity?
In other common tech professions, you can just start up your computer and make a game, develop a program, or build some machine at home with relative ease and show companies your work. But what about cyber-security? How are you supposed to impress companies or show that you're competent? I don't have access to sophisticated programs and technologies to develop and test security measures, or is there another way? I imagine knowing concepts of CS is one thing, but what about the application side?
Unable to Remove Webroot
I am trying to remove Webroot from my pc, however there is no option in the programs list, it keeps telling me to contact my network administrator, this is a personal pc, i’ve tried to remove it in safemode with networking, at this point idk what to do outside of wiping the system
will not download on ipad
We created an account, downloaded app on iPad, logged in but it logs us out immediately. Went back to the email with download link and tried that way and it says download not available on this device. It’s a brand new iPad 7 generation running iPadOS 13.4.1. Purchased webroot internet security with antivirus 3 devices MacWindows Digi
Webroot scanning issue
Hello, my webroot updated to the latest version a while ago but I’m seeing an issue with the scans. It will say, “last Scan: 23 hours ago” and “Next Scan: In 23 hours” It keeps doing that and the number of scans done on my computer do not go up. I want to know what the problem with my webroot is. Could someoe please help me. Also I know I can scan it myself but the fact that it doesn’t scan autimatically makes me worried and feel like my Webroot isn’t working properly.
No activation email
I have tried to sign on my manage password webroot sign in page it reads a log in error that says "Invalid login details." I know for sure my info is correct. I also never received a confirmation email not reset password. I emailed customer service and no answer. What do I do next? Thanks!
Uninvited on-screen images
Some help, please.I was reading some newspaper articles online when suddenly 3 images appeared on the right of my screen, and I cannot remove them. My Webroot scan reports no threats found each time I run the scan. I have tried switching my computer off and back on several times. And the x in the top right hand corner of the images does not delete the images. How can I rid my screen of them, please? Thank you.
Computer asks to save random file after logging back in from sleep mode
Hello,I’ve had this long running problem (for about 2 years) where a “save as” dialog box appears on my laptop after I log back in after it’s been asleep asking me to save a file of unknown type (the box only gives me the option to save it as an “all files” type). I figure it’s some sort of virus, but I don’t know what it’s trying to accomplish. I never save the file and always choose “cancel,” but I don’t know what will make it stop and whether my laptop is compromised in any way. To be sure, the dialog box appears despite not having chosen to download anything either before or after my laptop went to sleep - it appears randomly. I’ve included an image below of the “save as” dialog box in case it helps. Also, I’m using a Lenovo Yoga 2 Pro running on Windows 10 with an active Webroot Internet Security Plus subscription which I’ve had for about 4 years. Any help as to how to resolve this problem would be much appreciated, thank you!
At Webroot Installation Standstill).
Hello community. I have an hp envy pavilion laptop. Windows Eight. Laptop is 10 years old but ideal condition. Upon trying to install webroot after the download a pop up reads that it won't install due to probable malware and would I like to try installing with a random file name? I click 'ok' (after having already entered the key code to get to that point)., then it asks for the keycode again. I click on ok and the entire screen goes to webroot at the control panel. I don't know what to do from there. Many thanks for any help.
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