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I cannot log in to Webroot. I have had this problem for years now. I have tried changing my security code, my password and everything else I can think of, but Webroot still says my info is incorrect. What is wrong with thieir system that they cannot update my changes to be effective the next time I use them. It makes me so cross that they are so inefficient. As for trying to use LastPass password manager, that is another disaster. Can anybody suggest how to get Webroot to accept my new Security code and password, before I put my fist through my computer screen.Thanks, any ideas will be welcome.
Black Mesa, Stellaris, and a few other Paradox games will crash and freeze then a blue screen then Clock Watchdog Timeout will display. It does not do this for every game as I was able to play Grand Theft Auto 5 without issue. I checked my drivers, bios, and the temperature of my gpu and cpu, both stable in all games. When I turned off the antivirus, I was about to play all the games mention without issue for hours.
Hi, I am sure I've read about Webroot being the only one AV which has the possibility to revert files to previous versions (especially in case of *crypt* ransomware infection). But I have never seen such an option anywhere inside WRSA. I know exactly what Previous Versions under Windows OS are. And I know how Windows works. But I was hoping Webroot has some ADDITIONAL MECHANISM to be able to revert to previous version, regardless of Windows native file history. Did I get it wrong about Webroot possibilites? Or am I missing something? Thanks!
hi, I paid to renew my webroot subscription for another year,when i try to install i keep getting keycode is valid but expired notification,i need this issue resolved asap as i use this laptop for school,research and other purposes, , , also should mention my webroot was uninstalled and am trying to reinstall and activate.
Hello, I am working on an issue that has been somewhat a pain. I took over for a previous IT company that had Webroot SecureAnywhere deployed at this client. They pushed their uninstall script and mainly it removed the AV from most computers. Now there is one computer that it didn't. The computer was having issues when I first arrived and then noticed it had 0 bytes free on the C: drive. I first removed temp files and disk cleanup and noticed it just kept filling back up. I thought virus at first so tried running some cleanup from the already installed tools (Webroot & Malwarebytes), but nothing was showing up. Eventually I was able to get into safe mode and clear enough space and quickly install TreeSize and see where the culprit was. It was the WRLog.log file, it was ~80GB. I was able to delete it then I tried running the C:program files (x86)webrootwrsa.exe -uninstall command. The popup came up to enter a captcha and uninstall and I entered it yet it wouldn't
All I see is a list of MD5 hashes and unless I drill down I cannot see the file name. If I look at my global overrides, there are about 900 entries of files that I have labelled as good. A large number of these were probably considered unknown in the cloud when I added them. Presumably, some of them have become "known good" since then. It seems like I should be able to look at the list of file namess and what their current cloud status. Then I could remove unneccessary override from my whitelist. Better yet, maybe pruning of the override list could be automatic. It also seems confusing that override can be global or attached to a site or policy. Many things I whitelist are at the global level, but it does not seem that I can tell if there are policy-level overrides for the same file. Am I missing something that would allow me to effectively manage these lists?
I have an Untangle NG firewall which uses Webroot Brightcloud engine for their Web Filter application. As recently as few days ago, Viber picture attachments stopped working (won’t send). I have pinned this down to the “Phishing and Other Frauds” category blocking this functionality. All other Viber features are unaffected, as far as I know. I have temporarily unblocked this category to regain the sending of pictures in Viber. But I’d like to enable this category again in the near future for protection. What must be done? Thank you.
I've noticed an issue where the override database isn't updating on all my endpoints. There doesn't appear to be any relation as to which endpoints don't get updated. It could be an old or new OS. Updating the override database in the console doesn't make the endpoints refresh their Ovr.db files. Due to this, using the override database is almost useless. I have no way to force the Ovr.db file to refresh, except a complete reinstall, and doing that to all my endpoints every time I make a change just isn't an option. Location of Ovr.db file: Older Windows OS: C:\Documents and Settings\All Users\Application Data\WRData\ Newer Windows OS: C:\ProgramData\WRData\ Today is 1/14/2019, so my endpoints should have Ovr.db files dated 1/13/2019 or 1/14/2019. One day behind wouldn't be unusual if they hadn't checked in yet today, maybe longer if the endpoints had been off. However, the endpoints I've checked, have all been on either of those days. Here's some examples from today: Windows
We unfortunately have to use Google Chrome on our RDS servers and it seems Chrome regularly likes to run it's own "Software Reporter Tool" which scans for problems in Chrome and at the same time massively slows down our RDS server everytime it runs. I haven't been able to find a way to remove it globally from Chrome but can I get Webroot to stop it from running? It appears to be just a single .exe file saved in each users roaming appdata. I looked for the MD5 but this seems to be different perhaps for different versions of the tool. So really need to block this file by name "software_reporter_tool.exe"? Chris
I noticed that when playing Deathloop (via Steam), the CPU usage of webroot goes up to 25% and fluctuates between that number and 10% constantly.I tried adding the deathloop.exe to the ignore file in the PC security options, but it doesn’t let me (It’s almost ½ gig in size).Any solutions?Thanks.
so a few days ago my webroot was just fine until it tagged thisC:\Program Files (x86)\Epic Games\Launcher\Portal\SelfUpdateStaging\Install\Portal\Extras\Overlay\EOSOverlayRenderer-Win32-Shipping.exetwice as a virus then it started using up my memory at an exponential rate till it used up all my memory at 10,000 mb at its peak then quieted down to about 50% of my memory at 3,900 mb and has sat at that for 2-3 days now limiting what i can play and causing lag now and then