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Viber attachments not working when "Phishing and other frauds" category is enabled for block
I have an Untangle NG firewall which uses Webroot Brightcloud engine for their Web Filter application. As recently as few days ago, Viber picture attachments stopped working (won’t send). I have pinned this down to the “Phishing and Other Frauds” category blocking this functionality. All other Viber features are unaffected, as far as I know. I have temporarily unblocked this category to regain the sending of pictures in Viber. But I’d like to enable this category again in the near future for protection. What must be done? Thank you.
hi, I paid to renew my webroot subscription for another year,when i try to install i keep getting keycode is valid but expired notification,i need this issue resolved asap as i use this laptop for school,research and other purposes, , , also should mention my webroot was uninstalled and am trying to reinstall and activate.
WRLog File continuously increasing
Hello, I am working on an issue that has been somewhat a pain. I took over for a previous IT company that had Webroot SecureAnywhere deployed at this client. They pushed their uninstall script and mainly it removed the AV from most computers. Now there is one computer that it didn't. The computer was having issues when I first arrived and then noticed it had 0 bytes free on the C: drive. I first removed temp files and disk cleanup and noticed it just kept filling back up. I thought virus at first so tried running some cleanup from the already installed tools (Webroot & Malwarebytes), but nothing was showing up. Eventually I was able to get into safe mode and clear enough space and quickly install TreeSize and see where the culprit was. It was the WRLog.log file, it was ~80GB. I was able to delete it then I tried running the C:program files (x86)webrootwrsa.exe -uninstall command. The popup came up to enter a captcha and uninstall and I entered it yet it wouldn't
Getting Webroot to block Google Chrome Software Reporter tool
We unfortunately have to use Google Chrome on our RDS servers and it seems Chrome regularly likes to run it's own "Software Reporter Tool" which scans for problems in Chrome and at the same time massively slows down our RDS server everytime it runs. I haven't been able to find a way to remove it globally from Chrome but can I get Webroot to stop it from running? It appears to be just a single .exe file saved in each users roaming appdata. I looked for the MD5 but this seems to be different perhaps for different versions of the tool. So really need to block this file by name "software_reporter_tool.exe"? Chris
I don't get how I am supposed to manage overrides in the web portal.
All I see is a list of MD5 hashes and unless I drill down I cannot see the file name. If I look at my global overrides, there are about 900 entries of files that I have labelled as good. A large number of these were probably considered unknown in the cloud when I added them. Presumably, some of them have become "known good" since then. It seems like I should be able to look at the list of file namess and what their current cloud status. Then I could remove unneccessary override from my whitelist. Better yet, maybe pruning of the override list could be automatic. It also seems confusing that override can be global or attached to a site or policy. Many things I whitelist are at the global level, but it does not seem that I can tell if there are policy-level overrides for the same file. Am I missing something that would allow me to effectively manage these lists?
How to stop Mcaffee and Norton virus warning popups
Everytime I go on Google Chrome, Mcaffee and Norton bombard me with at least 20 virus warnings that my computer is infected. I must carefully close each screen by selecting the x in the middle of the screen on the right side. I had my Geek Squad people remove the problem a week ago but it has returned. It has obviously embedded itself into my PC.
Several games crashing with antivirus enabled displaying Clock Watchdog Timeout
Black Mesa, Stellaris, and a few other Paradox games will crash and freeze then a blue screen then Clock Watchdog Timeout will display. It does not do this for every game as I was able to play Grand Theft Auto 5 without issue. I checked my drivers, bios, and the temperature of my gpu and cpu, both stable in all games. When I turned off the antivirus, I was about to play all the games mention without issue for hours.
Really Long Full Scan
I have had my webroot for a while and it used to take between 2 minutes and right at 3 to finish a Full Scan. Since yesterday, it now takes between 11 - even once 20 minutes, and Im unsure why, I have had my computer checkout by Geek Squad, and it is clean by thier standards and they did a "Tune Up" but my webroot still is doing 11 - 15 minutes or more per scan. It never catches anything when it scans, also it renews for me on the 16th of October thought I dont know if that matters. The only other thing I can mention is, I make profiles and moved a lot of widgets and stuff saving and then moving them to a new image hosting site, but I did remove all of them and cleaned up as best as I could to my knowledge.
Block torrent files
Hi, Can I somehow block / remove *.torrent files from my sites computers with Webroot Endpoint Protection? To state the obvious.. .torrent files are not executable so I cant black list it as a program from running. I kinda want the Webroot agent to remove all files named *.torrent. Is it possible?
What is the exact field to edit Product Key into in MSI
I am trying to deploy Webroot via GPO using the MSI. In order to associate new installations with my key, the instructions are to edit the GUILIC property in the Property table of the MSI using an MSI editor. I open the msi in Orca, go to the table "Property", and then go to the field called "GUILIC" and enter my product key. That field is blank unless filled in. Then, I save the MSI and exit Orca. The problem is, when I run the MSI after closing ORCA, the product key is still blank on Step 2 as though I did not edit the file. Is there something else that needs to be edited? If I run the MSI from a command line with the product key added on, it seems to work, as the product key is entered when I get to step 2, but that isn't the way I am trying to deploy. So: wsasme.msi [product key] works.
Override Database not Updating
I've noticed an issue where the override database isn't updating on all my endpoints. There doesn't appear to be any relation as to which endpoints don't get updated. It could be an old or new OS. Updating the override database in the console doesn't make the endpoints refresh their Ovr.db files. Due to this, using the override database is almost useless. I have no way to force the Ovr.db file to refresh, except a complete reinstall, and doing that to all my endpoints every time I make a change just isn't an option. Location of Ovr.db file: Older Windows OS: C:\Documents and Settings\All Users\Application Data\WRData\ Newer Windows OS: C:\ProgramData\WRData\ Today is 1/14/2019, so my endpoints should have Ovr.db files dated 1/13/2019 or 1/14/2019. One day behind wouldn't be unusual if they hadn't checked in yet today, maybe longer if the endpoints had been off. However, the endpoints I've checked, have all been on either of those days. Here's some examples from today: Windows
www.blue-marlin.biz >> - Caution This site may contain content that could affect your online security.
January 27, 2021www.blue-marlin.biz is protected by Godaddy, Going to www.blue-marlin.biz ,one will see GoDaddy’s “today’s” seal of security and safe site status.Webroot Errors: Reports the following: www.blue-marlin.biz - CautionThis site may contain content that could affect your online security.
Webroot cpu usage increases dramatically when playing Deathloop
I noticed that when playing Deathloop (via Steam), the CPU usage of webroot goes up to 25% and fluctuates between that number and 10% constantly.I tried adding the deathloop.exe to the ignore file in the PC security options, but it doesn’t let me (It’s almost ½ gig in size).Any solutions?Thanks.
I'm trying to access my account. After entering my email and password, this is what I get: [h3][b]You have not been granted access or permissions to any console.[/b][/h3][b]Please contact your account administrator and ask them to enable access to the services you require.[/b] I am the account administrator! How do I access my account? Thanks for the help!
system analyzer says something not functioning or needs reinstalled
System analyzer is telling me that something is not functioning/may need to be reinstalled. I Just got this message on a month-old laptop, so everything should be installed. How do I find out what webroot thinks isn't installed or needs to be addressed? The full report just lists everything differently without adding details. I found an old thread that suggested running optimizer and then analyzer again, which I did without change.
Disable Webroot Filtering Extension from deploying to Endpoints via policy
I'm deploying Webroot to a new client. We're doing a silent install for now but they don't want the Webroot Filtering Extension. As I understand it, the Webroot Filtering Extension is deployed alongside of the agents. I would like to know if there is a policy setting that I can enable that will keep the extension from deploying? I've tried turning off the Web Threat Shield and disable a few settings with the Identity Shield, but this does not keep the extension from deploying. If not, I'll just keep my original settings and we'll have to manually disable though I was hoping not to do that with 100+ computers. Thanks!
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