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when i start computer, webroot says scan required, iam using webroot from many years, still it says no scan done…all protections such as realtime shield, web shield, firewall are turned off when this happens..…also browser plugins are also not working, i tried reinstall also keeping in mind clean installit does not work
I cannot log in to Webroot. I have had this problem for years now. I have tried changing my security code, my password and everything else I can think of, but Webroot still says my info is incorrect. What is wrong with thieir system that they cannot update my changes to be effective the next time I use them. It makes me so cross that they are so inefficient. As for trying to use LastPass password manager, that is another disaster. Can anybody suggest how to get Webroot to accept my new Security code and password, before I put my fist through my computer screen.Thanks, any ideas will be welcome.
The Optimizer program runs all the time and leaves many message blocks on my computer that have to be deleted, saying the program is being run and will finish shortly but it never does. I cannot get it to stop this even though I removed Webroot from my computer and reinstalled it. I am using Windows 10 and it is driving me crazy.
I’ve had WR Complete installed on 3 laptops for the past year and each is set to expire in 4 days. I just bought a “download” renewal subscription that I thought would provide a new keycode. Instead it only provides a link to the wsinstall.exe installation app which, when clicked on, only opens my currently-installed Webroot app..How do I find my new keycode?Thanks,
so a few days ago my webroot was just fine until it tagged thisC:\Program Files (x86)\Epic Games\Launcher\Portal\SelfUpdateStaging\Install\Portal\Extras\Overlay\EOSOverlayRenderer-Win32-Shipping.exetwice as a virus then it started using up my memory at an exponential rate till it used up all my memory at 10,000 mb at its peak then quieted down to about 50% of my memory at 3,900 mb and has sat at that for 2-3 days now limiting what i can play and causing lag now and then
HiTwo errors are showing after scan completionNo 1 The cpu is underpowered and impacting performanceNo 2 An error process has a possible hand leak ( amdrsserv.exeShould be concerned about these issues would appreciate any advise given on how to rectify if these are a problem.Kind Regardsnjj
Hi everyone, I am trialing the most recent version of Webroot I S Complete and had a question about the Secure Erase feature. I noticed when I put it on 3 or even 7 (max # of overwrite) Webroot seems almost waaay too quick to shred the file. I noticed this especially on say files around 1gb in size (even video) If talking specifically about the max overwrite of 7 passes, is this normal for it to be so quick?? I’ve had a few other file shredders that I sometimes use too, and if I chose either 3 to 7 wipes they take significantly longer (maybe minute or two) Anyway, just wondering if anyone else has noticed this and if I need to put a support ticket in? Btw, here is a link that someone else brought this up longer ago for more details: Thanks all of you for being great help and take care today! Jeff 🙂
Hello community. I have an hp envy pavilion laptop. Windows Eight. Laptop is 10 years old but ideal condition. Upon trying to install webroot after the download a pop up reads that it won't install due to probable malware and would I like to try installing with a random file name? I click 'ok' (after having already entered the key code to get to that point)., then it asks for the keycode again. I click on ok and the entire screen goes to webroot at the control panel. I don't know what to do from there. Many thanks for any help.
Could use an explanation here. Thanks in advance. I'm trying to determine the best settings for mainly web browsers, but I'm a little confused as to the options and combinations of each . My options are as follows : Protect, Allow or Deny with combinations of 2 of the 3. It seems I can choose 3 different scenarios. I can select [b]Allow/Deny[/b], [b]Protect/Allow or Protect/Deny.[/b] Given these explainations for each below, unless I'm misunderstanding something how would it possible to have have an application both under [b]"Protect"[/b] and [b]"Allow"[/b] at the same time? OR, an application set to [b]"Allow"[/b] and [b]"Deny" [/b]simultaneously? As I stated, I must be misunderstanding the explanations. [b]Protect.[/b] “Protected applications” are secured against information-stealing malware, but also have full access to data on the system. You might want to add financial management software to the category. When yo
Over the past week, I have had handful of fresh webroot installs that have not created most/some of its registry. I have mostly come across missing keys under Status, which are either infected, managed, and/or attentionrequired. I manually added them and found that webroot would change them once added, when I used a test virus. However the latest one that I deployed was missing most of the sub folders under WRData. I have uninstalled, rebooted, reinstalled and rebooted without any luck. I have also left it running in this state for several days to see if it resolved itself. This is an issue, because my company relies on registry keys as apart of it's monitoring processes to intergrate within our RMM tool. I also can't be confident that webroot is working properly, when it isn't installing it's registry keys properly.
Hello, I am working on an issue that has been somewhat a pain. I took over for a previous IT company that had Webroot SecureAnywhere deployed at this client. They pushed their uninstall script and mainly it removed the AV from most computers. Now there is one computer that it didn't. The computer was having issues when I first arrived and then noticed it had 0 bytes free on the C: drive. I first removed temp files and disk cleanup and noticed it just kept filling back up. I thought virus at first so tried running some cleanup from the already installed tools (Webroot & Malwarebytes), but nothing was showing up. Eventually I was able to get into safe mode and clear enough space and quickly install TreeSize and see where the culprit was. It was the WRLog.log file, it was ~80GB. I was able to delete it then I tried running the C:program files (x86)webrootwrsa.exe -uninstall command. The popup came up to enter a captcha and uninstall and I entered it yet it wouldn't
How can I get agent commands to execute? Webroot has quarantined a critical application for one of my users. I've gone in and restored it from quarantine but the application still won't run and it appears that Webroot is continuing to interfere with it. I have added an Override and also tried to go into Agent Commands, Idnentity Shield and Allow the application. My user is calling me evern 2 minutes demanding that I either make it work or take Webroot off their machine. I've tried to use Agent Commands to Consider all items good, remove password protection (so I can try to disable their client) but nothing seems to be working. When I view commands selected for endpoint I see a series of commenads lined up that say Not yet received. Our policy sets polling interval to 15 minutes. I have asked the user to refresh configuraiton multiple times and reboot. Nothing seems to work. How can I get these commands to exe
After upgrading to Windows 10, Webroot has begun blocking my first keystroke. It's really annoying for passwords because you can't tell you are missing a letter. It also seems to prevent a link within an email from launching an external instance of a site contained in the email. How do I turn that feature off? Thank you.
We have a Trendnet security appliance that is viewable through IE only and Websense is blocking the plugin that it uses from running. IE doesn't even acknowledge that it exists and prompts me to install the plugin everytime I connect. Webroot support hasn't solved the problem yet although I'm still going back and forth with them. I know it is Webroot because the system works as intended when I uninstall Webroot. Thanks for any suggestions all!
Hi, I am trying to generate a Business Trial account and at step 2 when I finish typing in account detail, it shows [b]Error(UAL203):The keycode is invalid. The code is self generated from the system. I always get this problem when generating a trial code account.[/b] [b]Thanks, Ken[/b]
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