Got a Question?
Have a product question? Start here!
- 560 Topics
- 2,295 Replies
Host Name appears twice in Endpoint Protection > Group management
Hi We have the same host name appearing twice in the group management screen of Webroot SecureAnywhere console. How do I remove one of these? One is showing 'protected' with the correct version number, one is showing as 'not seen recently' with the incorrect version number.
19.43 blocking domain remote access
Bit of an odd one. Any new computers that I install 19.43 agent on for the first time then get blocked for remote access on the domain. Remote desktop still works but for example navigating to C$ doesn't, neither does the internal VNC. This also blocks it from seeing WSUS or from my deployment software (PDQ) being able to deploy to it. Further, it won't remove Webroot from the web panel, almost certainly related to the fact that the admin share can't be accessed. Any systems that had 18.44 and then updated to 19.43 are fine.
Unable to remove Webroot
I have a server that I wish to remove Webroot from. The software has been "fully" uninstalled and the only remnant I can find is the application entry in "Ädd/Remove Programs". I have tried both the Webroot removal tool and the upgrade tool which both run and report success however the entry remains. >> Webroot SecureAnywhere 9.18.44 Any help would be greatly appreciated.
Web filtering driver
Was just looking thru some of the settings for Firewall/Web shield in advanced settings and I noticed that the box for Web filtering driver was NOT checked by default. I guess I'm not sure exactly what this driver does and whether to check it or not? Are there any disadvantages to having it checked?
Need Assist to Whitelisting Important almost daily used Software,Webroot Deletes Exe(kmsauto&Keygen)
Hi Team, The [b]"kmsauto" & "Keygen" [/b] crack key is getting removed by the webroot even after we excluded/override in the console, The mentioned exe is used to crak the windows OS and Microsoft office but the webroot is identified and removed it. After that deactivating the OS and office products and this leads to stop the business applications which is running based on office activations. Kindly help on this and do the needful. Thank You
Can I limit an admin to only one group?
Say I have 3 offices 1) Oslo 2) Zimbabwe 3) Dubai I have one IT person in dubai who manages about 200 end points. Is there any way to give this Dubai IT Person access only to the Dubai group? Seems weird that admin has either access to EVERYTHING or nothing?
Where to buy?
I am testing Webroot and going to buy at least 8 licenses for my clients. However, it looks like that Webroot EU doesn't want to work with such small amount of licenses, so they keep being silent when I requested a quote. While I feel good about Endpoint product, any recommendation where I can buy Webroot business licenses? Can home licenses be used for business, and be managed from GSM?
site admin not showing
We added a site admin to be able to view/manage one site only. yet when we select that site and look at the admin tab, it does not show them listed. When we go back out to the GSM and site admin it lists the admin, but doesn't list what sites they are an admin of? Is there no way to check this, or maybe the admin wasn't setup right?
Webroot broke sophos
I support a user who was given Webroot to install from HSBC bank. He already had Sophos Endpoint installed. During the latest sophos update it appears that Webroot took exception to something in the update and alerted the user who instructed Webroot to clean it. Logs below Automated Cleanup Engine Starting Cleanup at 19/04/2018 - 10:36:08 GMT Starting Routine> Removing c:programdatasophosautoupdatecachedecodedclean64setup.dll...#(PX5: 8166FC8950520DAAF5DE0E09DDBD01008B5C5A4D - MD5: 15CE4EDEE2870FDBCC012E63B4047509 - UniqueID: 06D182B8)... Deleting File> c:programdatasophosautoupdatecachedecodedclean64setup.dll Automated Cleanup Engine Starting Cleanup at 19/04/2018 - 10:40:12 GMT Starting Routine> Removing c:programdatasophosautoupdatecachedecodedclean64setup.dll...#(PX5: 8166FC8950520DAAF5DE0E09DDBD01008B5C5A4D - MD5: 15CE4EDEE2870FDBCC012E63B4047509 - UniqueID: 06D91970)... Deleting File> c:programdatasophosautoupdatecachedecodedclean64setup.dll Auto
Webroot Chrome extension not automatically loading on new Windows 10 PCs
We just started installing a bunch of new Dell Win10 Pro PCs and HP Win 10 Pro laptops for an existing customer that is already on WRSA. We are not seeing any of these systems showing the Webroot extension in Chrome. Usually the first time we launch Chrome the user will see a notification about the extension for them to activate. That is not happening and we are not seeing it in the list of extensions in Chrome. This has been working fine on all of their existing Win7 Pro systems. The version of WRSA that was deployed on these new systems is 18.104.22.168.
Deploy Webroot extension for Google Chrome by GPO
Hi, I want to force the installation of the webroot extension by GPO. I have test the Google chrome GPO to install the webroot extension , this function work well . But Webroot extension didn't reconize the Webroot AV installation : The message was : This extension requires Webroot SecureAnywhere PC to be installed and running, please find more information [url=http://answers.webroot.com/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=2657]here[/url]. the used Chrome GPO was : Configure the list of applications and extensions that are forced to install and the value was: kjeghcllfecehndceplomkocgfbklffd;[url=https://clients2.google.com/service/update2/crx]https://clients2.google.com/service/update2/crx[/url] What is wrong? Thx in advance Philippe
Endpoint scan other harddrives then C:?
Hi, I have endpoint installd on two fileservers and endpoint are setup with default standard server policy but it do seem that endpoint don't scan D: or other harddrives beside C: when it's scheduled to scan trough my files. How can I change that? I want Endpoint to scan trough all of my files and that's includes my other harddrives also sutch as D: E: etc.
Removing Deactivated Endpoints
The two posts I've seen regarding this issue are from 2013 and 2015... each post contains verbage that this is "in the works". It's 2018... is it still in the works? I cannot seem to find anywhere on the dashboard or console to remove endpoints I have deactivated. Do I still need to send in a ticket for support to remove them?
Block torrent files
Hi, Can I somehow block / remove *.torrent files from my sites computers with Webroot Endpoint Protection? To state the obvious.. .torrent files are not executable so I cant black list it as a program from running. I kinda want the Webroot agent to remove all files named *.torrent. Is it possible?
SmartShield/DeepFreeze: Public/Kiosk Workstations that Auto-Wipe
I have a client that has several kiosk/public workstations available to their users. Every night these workstations are restarted and all changes made throughout the day are reverted. With their previous antivirus solution, I was provided a listing of folders that should be excluded by the reverting software. Is there a similar list for Webroot? I'd like to cut them over to our Webroot solution very soon and don't know how it will be affected by the nightly restarts and reverts back to their default settings. Thanks!
Recommended Firewall URL/IP's for correct admin console reporting from installed base
We are in the process of installing Webroot on our network. We have some shop PC's that I have it installed on but they are not reporting to the admin console that it is installed. They are not reporting becasue they don't have internet access. What they do have is access to our company exchange servver to have email. So accessing that email server on our local network then opens up the possiblility of them getting something dangerous in an email. What hole do I need to open in my firewall policy so those PC's can report to Webroot's admin console and get policy settings pushed to them?
Transfer Webroot from one MSP to another (keycode)
Hello. We have a client who is moving IT services to a new MSP, away from ours. In working with the new MSP, we found they also use Webroot, and asked if we could simply "migrate" all existing managed Webroot installs to their control. It looks like I can "push" the new MSP's keycode to all of the workstations and servers in our console by going into each 'Group' and doing a select-all and Agent Commands > Keycode > Change keycode... and punching in the new MSP's keycode provided to us. However, is this the best way to do this? Will exclusions, policies, etc. move over to the new MSP, or are they going to start with only having control of the client's machines, requiring them to push all new policies without knowing anything about the machines or the users' needs? Is there a better way?
A few issues
This morning I noticed that the WRSA.exe on our terminal server has been spiking about 50% CPU usage. It lasts between 5 - 10 minutes and happens sporadically during the day. The server itself hosts only one program that our sales team uses. The other issue we have been having is that I noticed that the WRSA.exe on our windows 10 computer is creating about 6-8 new remote ports every second. I don't know how long it has been doing this but it is flooding our netstat and TCPView. I am not too familiar with this particular side of the tech world so any advice would be welcomed. EDIT: Forgot to mention that I updated the policy to the administrator endpoint to allow access to the interface, it has been a few days and still gives me the message to have the administrator to allow access. I have tried to refresh configuration but it still shows the message.
Hi, What is Webroot Filtering Extension in Chrome?
Hello, One of my clients has Webroot Secure Anywhere Endpoint Protection installed. The site policy also pushes out the Webroot Chrome extension as well. This particular site is trying to get to a website but they cannot because Webroot Chrome Extension blocks the site for possible Phishing. I already added an Override to the SecureAnywhere > Endpoint Protection > Overrides > Web Overrides, but that didn't solve it. I don't want to uninstall or disable it (policy would push it back out anyway), and user doesn't want to use any other browser (her choice/perogative). Is there a way to whitelist or override a site on the Webroot Chrome Extension?
[win 10 pro x64] wsa issues
Hi there. I've wsa installed on nearly 100 endpoints. I'm experiencing some random issues on some pc's and I've already opened a ticket with the support but in the meantime I'd like to know if other people got into this strange behaviour. Randomly (at the moment only six machines are affected), wsa stops communicating with the cloud console which is showing me "not recently seen". At the endpoint side, wsa seems to be stuck....right click mouse doesen't work (nothing happens), a double click over the icon opens webroot iconized but I cannot enlarge the window. If I click over it, nothing happens. No way to remove it from the endpoint side as I should do it through the web console which is in any case not communicating correctly with the pc. I cannot stop webroot and try to rebuild the WrData folder (as suggested) since I have no menù option available. I have a bunch of pc's with the same operating system and same hardware (same subnet too) so it gets really hard for me to find ou
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.