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Hello all, appreciate any help in advance. I'm looking for a way to block Amazon Prime Video website without having to block the entire amazon.com domain. I'm using Webroot Endpoint protection, as well as DNS Protection. Any ideas?
I have developed a website where people can upload files to and I would like to scan these uploads for viruses. Webroot Endpoint Protection is running on the same machine the site is running on. Is there a way, perhaps using the Unity API and SDK, to use Webroot to scan these files?
Hi We have the same host name appearing twice in the group management screen of Webroot SecureAnywhere console. How do I remove one of these? One is showing 'protected' with the correct version number, one is showing as 'not seen recently' with the incorrect version number.
I scanned the "eicar.com" testvirus. My Webroot Endpoint Protection did not recognize it and said No Threats. When I scan this file on the virustotal-website, it says Webroot sees this file correctly as "W32.Eicar.Testvirus.Gen". Is it correct that Endpoint Protection does not see it as a threat?
I have a server that I wish to remove Webroot from. The software has been "fully" uninstalled and the only remnant I can find is the application entry in "Ädd/Remove Programs". I have tried both the Webroot removal tool and the upgrade tool which both run and report success however the entry remains. >> Webroot SecureAnywhere 9.18.44 Any help would be greatly appreciated.
Was just looking thru some of the settings for Firewall/Web shield in advanced settings and I noticed that the box for Web filtering driver was NOT checked by default. I guess I'm not sure exactly what this driver does and whether to check it or not? Are there any disadvantages to having it checked?
Hi, I recall that when Windows 10 1709 came out, there was a performance issue that required disabling the realtime shield in some cases. Obviously not something we'd like to do long term. Is that issue resolved now or should the machines that had that issue still run with the realtime shield disabled?
I support a user who was given Webroot to install from HSBC bank. He already had Sophos Endpoint installed. During the latest sophos update it appears that Webroot took exception to something in the update and alerted the user who instructed Webroot to clean it. Logs below Automated Cleanup Engine Starting Cleanup at 19/04/2018 - 10:36:08 GMT Starting Routine> Removing c:programdatasophosautoupdatecachedecodedclean64setup.dll...#(PX5: 8166FC8950520DAAF5DE0E09DDBD01008B5C5A4D - MD5: 15CE4EDEE2870FDBCC012E63B4047509 - UniqueID: 06D182B8)... Deleting File> c:programdatasophosautoupdatecachedecodedclean64setup.dll Automated Cleanup Engine Starting Cleanup at 19/04/2018 - 10:40:12 GMT Starting Routine> Removing c:programdatasophosautoupdatecachedecodedclean64setup.dll...#(PX5: 8166FC8950520DAAF5DE0E09DDBD01008B5C5A4D - MD5: 15CE4EDEE2870FDBCC012E63B4047509 - UniqueID: 06D91970)... Deleting File> c:programdatasophosautoupdatecachedecodedclean64setup.dll Auto
Hi, I want to force the installation of the webroot extension by GPO. I have test the Google chrome GPO to install the webroot extension , this function work well . But Webroot extension didn't reconize the Webroot AV installation : The message was : This extension requires Webroot SecureAnywhere PC to be installed and running, please find more information [url=http://answers.webroot.com/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=2657]here[/url]. the used Chrome GPO was : Configure the list of applications and extensions that are forced to install and the value was: kjeghcllfecehndceplomkocgfbklffd;[url=https://clients2.google.com/service/update2/crx]https://clients2.google.com/service/update2/crx[/url] What is wrong? Thx in advance Philippe
I am a long time happy Webroot customer. I download most installers into my C:SysAdminInstallers directory and run them from there, where the installer asks for the installation directory. No problem, I put in C:Program Files. With this Nov. 2018 release of WebRoot, however, things have changed. It overrode my specification and attempted to install itself into the following subdirectory: C:SysAdminInstallers%program files%RllpdptrqVgdPtGk.exe I attempt to put in C:Program Files and the WebRoot installer overrode it with %programfiles% as a subdirectory using requested randomized directory and file name. C:SysAdminInstallers%program files% Yes that is '%' in the file name. I figure I must be missing some basic concept or be infected by a virus. Yes both my machine and user environment variables are set as follows: programfiles =C:Program Files I think the last time I had to set environment variables was sometime in the 1980s with MS-DOS. I say "attempted" because the installation
Hi, I have endpoint installd on two fileservers and endpoint are setup with default standard server policy but it do seem that endpoint don't scan D: or other harddrives beside C: when it's scheduled to scan trough my files. How can I change that? I want Endpoint to scan trough all of my files and that's includes my other harddrives also sutch as D: E: etc.
Hi, One of our clients use 'Webroot SecureAnywhere Business Endpoint Protection'. They have 2 accounts inclusing one account admin. They had logged in to their account last year. They haven't logged in for the last 3 to 4 months. Now when they try to login with one account they are not able to. They tried to reset the password, the mail to reset in not received, We checked in mail server and email gateway. It is not there too. The account admin is able to login. But it is asking to set the account again after the login. Please let me know how do I resolve this. I had raised a support ticket but the issue is unresolved after a week.
The two posts I've seen regarding this issue are from 2013 and 2015... each post contains verbage that this is "in the works". It's 2018... is it still in the works? I cannot seem to find anywhere on the dashboard or console to remove endpoints I have deactivated. Do I still need to send in a ticket for support to remove them?
So I have alot of Threat pilled up on my Quarantine. When I go and check it i let it load and when i press on some items to delete prem it than freezes and than crashes only to be re open. rinse and repeat. What is going on??? also for some reason there are like hundreds of json threats in there from my app data???? wth i never got any notification for these threats of json files in my app data. Any help to stop this freezing will be nice
Hello, One of my clients has Webroot Secure Anywhere Endpoint Protection installed. The site policy also pushes out the Webroot Chrome extension as well. This particular site is trying to get to a website but they cannot because Webroot Chrome Extension blocks the site for possible Phishing. I already added an Override to the SecureAnywhere > Endpoint Protection > Overrides > Web Overrides, but that didn't solve it. I don't want to uninstall or disable it (policy would push it back out anyway), and user doesn't want to use any other browser (her choice/perogative). Is there a way to whitelist or override a site on the Webroot Chrome Extension?
Hi, when creating an excel .xlsx file from our own software report system I get an error as follows and no file can be created: 'Failed - Virus scan failed' Any help would be most appreciated on how to fix this. Picture below: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36440i6049C3F191AC19A7.png[/img]
I am not sure I am missing something, but why is an endpoint entry determined by either the id generated based off of the hardware and sofware? Why isn't there a single unique ID generated irrespective of the operating system or hardware? I feel the majority of duplicates happen because either the hardware changed for an endpoint or the operating system was significantly updated. I understand that you need to differentiate between machines for licensing, but it's interesting that the base for the generation of id's chosen aren't the most stable elements.