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WEBROOT SecureAnywhere 2yr. Protection Internet Security Complete Program (Hiccup) :(
Well I just bought this internet security for my laptop and phone. I've followed all of the instructions, clicked all of the internet links provided by email, filled out the form to register and create an account... but for the life of me... it keeps kicking me out and saying that my email is not yet confirmed; and, it won't let me log in after i created the account. Hmmmmmm! I'm confused here ya'll. Same thing happened when I did what the paper said to do to download and activate on my phone. WTH??? I don't get it! I'm a 52 yr "young" Lady, and i know how to follow directions. I mean come on... anybody else have this issue and know how to rectify it? Sincerely frustrated, Mrs. Cheyenne Mass
Changing Policies in Console
Is it just me or is everyone else unable to make changes to a policy i created 4 years ago!. Using Mozilla Firefox 65, i am now unable to make any changes to anything in the policy. before i would simply double click, make the changes and then Commit the changes and apply to my test PC to ensure they work but i cannot nor do i see any drop down to Enable "Favor low CPU usage over fast scanning", clicking it does nothing and i am the only Admin that uses the console. People are complianing their pc's come to a complete halt when doign a scheduled scan and i agree, my own PC with a Xeon cant even cope! There has been so many issues with webroot the past year that its becoming a joke among my fellow IT-Sec-SysAdmin buddies that i talk to, do an update, reboot end up with 1000 rundll32.dll process running!. Try explaining that to a managing director. Linked to Kasaya? You know they got breached a while back and a lot of their customers servers got crypt0 and trojans but why is it
So,.....I cannot get into my Password manager for a while now, so I cannot access some sites no matter what I do because I didn't write all those fancy generated passwords down. I have proposals to write and no access. blah! I wondered why no one answered here for a while, but I had been banned for most of the last several weeks I have been in the community, because the "AI" thought I was a spammer. Despite my 1st ever question in the community being legitimate and needed. So far, NOT impressed at all. Thinking I should just drop my 13/14 year association with Webroot and find a good service. Very grumpy. I get I shouldn't have relaxed with my passwords. You always account for system fails and I didn't.
I have a Dell Desktop Computer, I received an email from someone stating they were going to hold my computer ransom, it showed the email that it was sent and received from my email address. I was also on my phone had plans to go to the police, just before I started to go into the station I looked and the email had disappeared. My question why wasn't I alerted to this or caught as malware? Thank You
How do I unblock netsh.exe when I have NO internet connection on that computer?
From reading other questions, I see that I'm not the only one who has had this problem. But I don't understand the suggested solutions. How can I "stay online during uninstall and reinstall" if the problem is that I can't GET online? Help! And Webroot, I notice that this problem has been going on for years. Isn't there some way to tell your software not to flag this item?
Webroot not updating to the latest version?
We're having a problem where multiple users are stuck on an older version of the software (18.104.22.168) and I'm not able to get the software to update without uninstalling and installing the software again. When I try to select the 'refresh configuration' option from one of the agents that is having this issue, I get an error saying it's currently using the newest software. This is occurring on our windows and mac users. Does anyone know of a command I can push through the webroot portal or of an agent procedure I can use to force the agent to update without having to reinstall it?
Webroot Quarantine Freeze
So I have alot of Threat pilled up on my Quarantine. When I go and check it i let it load and when i press on some items to delete prem it than freezes and than crashes only to be re open. rinse and repeat. What is going on??? also for some reason there are like hundreds of json threats in there from my app data???? wth i never got any notification for these threats of json files in my app data. Any help to stop this freezing will be nice
The account does not let us continue
Hi, One of our clients use 'Webroot SecureAnywhere Business Endpoint Protection'. They have 2 accounts inclusing one account admin. They had logged in to their account last year. They haven't logged in for the last 3 to 4 months. Now when they try to login with one account they are not able to. They tried to reset the password, the mail to reset in not received, We checked in mail server and email gateway. It is not there too. The account admin is able to login. But it is asking to set the account again after the login. Please let me know how do I resolve this. I had raised a support ticket but the issue is unresolved after a week.
A single unique identifier for each endpoint irrespective of the operating system or hardware.
I am not sure I am missing something, but why is an endpoint entry determined by either the id generated based off of the hardware and sofware? Why isn't there a single unique ID generated irrespective of the operating system or hardware? I feel the majority of duplicates happen because either the hardware changed for an endpoint or the operating system was significantly updated. I understand that you need to differentiate between machines for licensing, but it's interesting that the base for the generation of id's chosen aren't the most stable elements.
Using the API to scan files
I have developed a website where people can upload files to and I would like to scan these uploads for viruses. Webroot Endpoint Protection is running on the same machine the site is running on. Is there a way, perhaps using the Unity API and SDK, to use Webroot to scan these files?
Fake virus not recognized
I scanned the "eicar.com" testvirus. My Webroot Endpoint Protection did not recognize it and said No Threats. When I scan this file on the virustotal-website, it says Webroot sees this file correctly as "W32.Eicar.Testvirus.Gen". Is it correct that Endpoint Protection does not see it as a threat?
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