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I renewed my webroot subscription 5 days ago via bestbuy, which is where I first got the subscription. However, it still shows up as expired on my webroot status interface. How do I fix this problem? Also, on the order summary that I printed out after paying for the renewal. It states "Please Note: This charge will appear on your credit card statement as "GEEKSQUAD RENEW.....". I have not received the charge on my bank statement since. Should I wait a few days for the charge to appear or should I call the customer support number that is on the summary?
Hi, I've been using Webroot SecureAnywhere for 10 days, and I've for an external disk that infected with auto-run malware, which I am used to clean it with antivirus I was using without name, now after scanning with SecureAnywhere, it gave me 59 infected files and I choose to remove them at all, and after removal successed it fave me recheck if there is any other infected files and again it checks for malwares and found 11 infected files and did as previous, and this is the forth time it founds 11 infected files but at this time it didn't do the removal as previous, but alert me as screenshot following, what I can do in this case?! Really it is a bad experience in first trial before switching! [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/1234d99a-97fb-4841-9bdc-ccdb4b998208.png[/img]
I don't use password managers. Today one of my webroot-protected computers has a red exclamation point in the system notification area, and the webroot app says all is well except "Action Required: New Password Manager". I can't find any way to make it happy (short of signing up for password management, I suppose).
Well I just bought this internet security for my laptop and phone. I've followed all of the instructions, clicked all of the internet links provided by email, filled out the form to register and create an account... but for the life of me... it keeps kicking me out and saying that my email is not yet confirmed; and, it won't let me log in after i created the account. Hmmmmmm! I'm confused here ya'll. Same thing happened when I did what the paper said to do to download and activate on my phone. WTH??? I don't get it! I'm a 52 yr "young" Lady, and i know how to follow directions. I mean come on... anybody else have this issue and know how to rectify it? Sincerely frustrated, Mrs. Cheyenne Mass
This has been happening since I tried to create the new Last Pass password hijacker, I mean manager. Will this be amended ? The blasted last Pass server, when you DO get on won't process the transfer due to memory issues ? 12.0 GB not good enough ?
when i try to download any document in my Gmail i get "gmail virus scanners are temporarily unavailable" i ran my Webroot scan it cleared my computer rebooted the computer emptied my trash my mac has the latest Mac OS Sierra 10.12.6 is this a gmail issue or in my computer? any suggestions?
From reading other questions, I see that I'm not the only one who has had this problem. But I don't understand the suggested solutions. How can I "stay online during uninstall and reinstall" if the problem is that I can't GET online? Help! And Webroot, I notice that this problem has been going on for years. Isn't there some way to tell your software not to flag this item?
I updated my phone app for the Webroot SecureAnywhere Mobile and also the SecureWeb app, and as soon as I did, I began to get the yellow warning that my scan was out of date. I got to manually run the scan and the yellow section on the left of the progress bar just sits there at a sliver size, then the swirling circle appears and it says scan complete and everything is protected, my app page is nice and green and everything looks normal. Until I go back to the main screen which gives me the yellow icon that warns that my scan is old as of right now. So, what do I do to fix it? Help!!!!
Hi, I am unable to download files on my laptop and could not find an answer in the forums. I have Webroot on my desktop computer and an older Asus laptop and it operates trouble-free. However, on my new Acer laptop, I am unable to download any files. The download tab indicates "Failed - Virus Scan Failed." This is immediately apparent with small files, such as images. With larger files, such as podcasts, the download appears to progress normally, with the timer counting down: 3 minutes remaining, 2 minutes remaining, 1 minute remaining, etc. until the end at which point the Failed tab pops up. I followed Windows instructions to be certain that the Internet Settings were not hindering this. No other virus or protection programs are active on the computer that I am aware of, including Windows Defender. Can someone please tell me if Webroot is blocking these downloads, and if so, how to correct this. Your help would be greatly appreciated. The inability do download any