Got a Question?
Have a product question? Start here!
- 553 Topics
- 2,279 Replies
We're having a problem where multiple users are stuck on an older version of the software (184.108.40.206) and I'm not able to get the software to update without uninstalling and installing the software again. When I try to select the 'refresh configuration' option from one of the agents that is having this issue, I get an error saying it's currently using the newest software. This is occurring on our windows and mac users. Does anyone know of a command I can push through the webroot portal or of an agent procedure I can use to force the agent to update without having to reinstall it?
I've been a customer for years and I am guessing hopping between email addresses to skirt the absurd auto-renew process has finally caught up to me. I am trying to install SecureAnywhere on my new install. I have a 5-license purchase. When I attempt to activate with my code, I get the message "Enter a valid keycode. If you continue to receive this message, contact SecureAnywhere support'. I am directly copying the code from the keycodes webpage. I imagine that the issue is that I reached my max installs, in which case I will need to release the license from another device. This is the issue: [b]When I go to open a support ticket and enter my email, the password prompt tells me I have an invalid password. I know the password is correct because I am able to log into the SecureAnywhere console.[/b] I believe the issue is that the passwords are jumbled. Can someone assist me? It is frustrating that you can't open a ticket or phone support without a login/password.
So I have alot of Threat pilled up on my Quarantine. When I go and check it i let it load and when i press on some items to delete prem it than freezes and than crashes only to be re open. rinse and repeat. What is going on??? also for some reason there are like hundreds of json threats in there from my app data???? wth i never got any notification for these threats of json files in my app data. Any help to stop this freezing will be nice
Hi, One of our clients use 'Webroot SecureAnywhere Business Endpoint Protection'. They have 2 accounts inclusing one account admin. They had logged in to their account last year. They haven't logged in for the last 3 to 4 months. Now when they try to login with one account they are not able to. They tried to reset the password, the mail to reset in not received, We checked in mail server and email gateway. It is not there too. The account admin is able to login. But it is asking to set the account again after the login. Please let me know how do I resolve this. I had raised a support ticket but the issue is unresolved after a week.
I am not sure I am missing something, but why is an endpoint entry determined by either the id generated based off of the hardware and sofware? Why isn't there a single unique ID generated irrespective of the operating system or hardware? I feel the majority of duplicates happen because either the hardware changed for an endpoint or the operating system was significantly updated. I understand that you need to differentiate between machines for licensing, but it's interesting that the base for the generation of id's chosen aren't the most stable elements.
I have developed a website where people can upload files to and I would like to scan these uploads for viruses. Webroot Endpoint Protection is running on the same machine the site is running on. Is there a way, perhaps using the Unity API and SDK, to use Webroot to scan these files?
I scanned the "eicar.com" testvirus. My Webroot Endpoint Protection did not recognize it and said No Threats. When I scan this file on the virustotal-website, it says Webroot sees this file correctly as "W32.Eicar.Testvirus.Gen". Is it correct that Endpoint Protection does not see it as a threat?
I am a long time happy Webroot customer. I download most installers into my C:SysAdminInstallers directory and run them from there, where the installer asks for the installation directory. No problem, I put in C:Program Files. With this Nov. 2018 release of WebRoot, however, things have changed. It overrode my specification and attempted to install itself into the following subdirectory: C:SysAdminInstallers%program files%RllpdptrqVgdPtGk.exe I attempt to put in C:Program Files and the WebRoot installer overrode it with %programfiles% as a subdirectory using requested randomized directory and file name. C:SysAdminInstallers%program files% Yes that is '%' in the file name. I figure I must be missing some basic concept or be infected by a virus. Yes both my machine and user environment variables are set as follows: programfiles =C:Program Files I think the last time I had to set environment variables was sometime in the 1980s with MS-DOS. I say "attempted" because the installation
IE Crashes: error: "IE has stopped working. A problem caused the program to stop working correctly. ...." IE then restarts. The issue appears on 4 computers I have seen so far, all with Windows 7 Pro, IE11 and WSA 220.127.116.11 Event viewer shows: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.19036, time stamp: 0x5b077e91 Faulting module name: ntdll.dll, version: 6.1.7601.24150, time stamp: 0x5b0cb980 Exception code: 0xc0000374 Fault offset: 0x000ce9fb Faulting process id: 0x3eb04 Faulting application start time: 0x01d40d5099ed3a0b Faulting application path: C:Program Files (x86)Internet ExplorerIEXPLORE.EXE Faulting module path: C:WindowsSysWOW64tdll.dll Report Id: f43dbcc1-7943-11e8-ab1d-34e6d753d372 I have disabled WR add ons, except for WR Filtering Extension (cannot disable)Problem still exists .[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/34341iDB1336A315608273.jpg[/img]
Hello all, appreciate any help in advance. I'm looking for a way to block Amazon Prime Video website without having to block the entire amazon.com domain. I'm using Webroot Endpoint protection, as well as DNS Protection. Any ideas?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.