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- 532 Topics
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Do policy based overrides apply to every site that has that policy applied?
I create a global policy, and apply an override to that policy. The current result is that the organization this is all done under (Organization Alpha) has that override listed in the overrides tab and associates it with that policy. However if I go to organization Beta and apply the same policy as default, it does not have the associated overrides listed in its overrides tab. Are they applied but not listed? Thanks!
Can't fin threat found after full scanning
Hi, I’ve o full scan for my device and after it has been finished It became red and 46 threats removed at home, but I in’t find them in quarantine or anywhere, what I have to do now after full scan? .. I want to check if these threats are false-positive or something I want .
i have been hacked on my e-mail which is verizon aol and my facebook page, i was able to change my passwords on facebook and google but my aol mail did not take new passwords so i can,t get e-mail from anyone. do you know what i can do next it seems someone is prenting to be me asking for money or gift cards.
webroot.mobiusworks.com No Longer Active?
Apologies if this has been discussed, I cannot find anything on it. We usually use [url=https://webroot.mobiusworks.com/user/site_agreements][u]https://webroot.mobiusworks.com/user/site_agreements[/u][/url] for our ConnectWise integration, to sync users to agreements. However, now when I try to do a sync, mobius times out. Is there a new site that I need to visit to sync? Thank you.
Facebook tracking LastPass
I just discovered that Facebook app on my android phone was tracking my activity on the LastPass app.I find unacceptable that a company that provides security services allows an information hog like Facebook to intrude in something so sensitive. We pay for a service to keep our information private and secure, not to be used and sold. I cannot trust Webroot or Lastpass anymore, I had the software less than a month, how do I get a refund?
toolbarfix.exe can't find Firefox
Webroot Toolbar stopped working on Firefox x64 v66.0.5. I have reinstalled Webroot antivirus and used the desktop toolbarfix.exe but I still cannot get the extension to be visible in the tools/add-ons folder. While running toolbarfix.exe I noticed that the Firefox browser was not detected (only IE). LastPass is working perfectly but I don't have Webroot protection on my browser. Any fixes for this? (Windows 10 Pro build 17763 )
Host Name appears twice in Endpoint Protection > Group management
Hi We have the same host name appearing twice in the group management screen of Webroot SecureAnywhere console. How do I remove one of these? One is showing 'protected' with the correct version number, one is showing as 'not seen recently' with the incorrect version number.
Community Email Notifications
[user=57897]LLiddell[/user] or [user=57051]freydrew[/user], Thursday, 8/22 at about 4:50 PM EST I received around 15-20 emails that a new topic had been added to the Submit a Business Feature Request subforum. I thought it strange that I received so many at once, but just thought the community was really active. My settings are set-up to send me a notification if someone creates a new topic in this forum. I haven't had the chance to look at all of them and I've been getting to them as I've had time. However, I was responding to one today and noticed that it was submitted by the user 3 months ago. Another one was 7 months ago. Why did I receive all those notifications at once? Honestly, I feel bad because it appears they never had any response at all. I wonder if their threads even appeared on the community. Thought you might want to know. Here's the one I just responded to. [url=https://community.webroot.com/submit-a-business-feature-request-30/enhance-scheduled-reporting-to-include-
I shut down webroot now windows is telling me it is snoozed even though it is not
So today I shut down webroot (so i could get higher fps in roblox) and then when i was done, I turned off my computer and turned it back on later. Windows defender said webroot is on snooze, i clicked turn on and because I do not know the pin (I am not the admin) I didn’t type it in and webroot opened anyway, though windows still says it is snoozed, don’t want my dad to get on the computer and have to explain to him “I turned off the antivirus so I can get higher fps in games” is there anyway I could get rid of this on windows defender without using the pin?
MD5 value for threats detected on Mac devices is always all zeroes
I used terminal via LiveConnect to check the file using "openssl MD5 [filename]" and got an accurate value then cross-referenced with virusttotal.com which determined it was clean. Are there plans to update whatever command is being used to detect MD5 values on Mac files?
Need Assist to Whitelisting Important almost daily used Software,Webroot Deletes Exe(kmsauto&Keygen)
Hi Team, The [b]"kmsauto" & "Keygen" [/b] crack key is getting removed by the webroot even after we excluded/override in the console, The mentioned exe is used to crak the windows OS and Microsoft office but the webroot is identified and removed it. After that deactivating the OS and office products and this leads to stop the business applications which is running based on office activations. Kindly help on this and do the needful. Thank You
I have a Dell Desktop Computer, I received an email from someone stating they were going to hold my computer ransom, it showed the email that it was sent and received from my email address. I was also on my phone had plans to go to the police, just before I started to go into the station I looked and the email had disappeared. My question why wasn't I alerted to this or caught as malware? Thank You
Monthly accounting reports
I am new to Webroot. We currently have 30 sites listed in GSM and I want to generate a monthly report that prints each workstation for each site, with totals on machines that have an endpoint and the date that it was installed. I dont want charts, just the actual workstation names, per site for accounting. In other words we bill monthly, passing on the cost of the endpoint for each workstation to the customer. This would be like an accounting report. I have played with the reports in the GSM but they all seem to only do charts. Can someone show me how to do this?
My app update has created a problem with the scan and now gives me a warning icon
I updated my phone app for the Webroot SecureAnywhere Mobile and also the SecureWeb app, and as soon as I did, I began to get the yellow warning that my scan was out of date. I got to manually run the scan and the yellow section on the left of the progress bar just sits there at a sliver size, then the swirling circle appears and it says scan complete and everything is protected, my app page is nice and green and everything looks normal. Until I go back to the main screen which gives me the yellow icon that warns that my scan is old as of right now. So, what do I do to fix it? Help!!!!
Generating Trial Account
Hi, I am trying to generate a Business Trial account and at step 2 when I finish typing in account detail, it shows [b]Error(UAL203):The keycode is invalid. The code is self generated from the system. I always get this problem when generating a trial code account.[/b] [b]Thanks, Ken[/b]
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