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From Mcafee EPO to Webroot
Hi Team, I am coming from a McAfee EPo and ESET solution to a webroot solution. I am using the “Management Console - CE 22.4” to setup a range of Windows servers. I have a few questions: 1: Can we set the on access scan to “scan only on write” not read.2: Should we use file/folder exclusions?3: Is there a live scanning monitor to see what is being scanned at any time - this will test what should and what should not be scanned? We also have seen that when we do a remote desktop to a server, the scanner activates and the CPU increases. Thanks Phil
Webroot cpu usage increases dramatically when playing Deathloop
I noticed that when playing Deathloop (via Steam), the CPU usage of webroot goes up to 25% and fluctuates between that number and 10% constantly.I tried adding the deathloop.exe to the ignore file in the PC security options, but it doesn’t let me (It’s almost ½ gig in size).Any solutions?Thanks.
Keep getting notification on my phone: SecureAnywhere Important Update Available
This notification is relentless, alerting me every five minutes! I’m not 100% sure it’s even coming from Webroot. It’s telling me to download the new app from Play Store, Launch the new app and create an account (already have an account, why is it asking me to create a new account?), and remove the retired app. Is this really coming from Webroot, or am I being scammed?
Removal of Web Threat Shield from Edge
I’ve tried again and again to remove the Web Threat Shield after uninstalling Webroot. I cannot get the extenion to shut off or uninstall. I cannot even delete the files as they are locked by the system. This is my home computer, and I can’t remove this! How can you make software that is this invasive that I can’t remove it?!
I purchased one Dell laptop from Best Buy, which allows me to use Webroot AV for free for 6 months. Why I have no way to install the software in my laptop permanently? I can only be using the Webroot tool every time when I open the webpage and then it pop-outs. Next time I have to repeat the same procedure when I want it. Please let me know why and the way to solve this issue.Appreciate your kindly assistance.Best regards,Frank Song
Optimizer program keeps running and wont quit putting message blocks on my computer
The Optimizer program runs all the time and leaves many message blocks on my computer that have to be deleted, saying the program is being run and will finish shortly but it never does. I cannot get it to stop this even though I removed Webroot from my computer and reinstalled it. I am using Windows 10 and it is driving me crazy.
Anyone get e-mail from Sophoss stating they received your "online" payment for $399.99
I received an e-mail to a rarely used account from Sophoss with an embedded image of an invoice stating they received my “online” payment along with a phone number. I called they claimed they received payment by check, het nothing showed in my accounts supposedly from for antivirus subscription? I also rec'd an email from myself stating my WebRoot subscription renewal will be $374.00 and had Geek Squad logo, etc. When I called BB GS they had no knowledge of what I was talking about. I presumed the GS e-mail was a scam as it did not have my new key code. WebRoot CS suggested I contact BB GS specifically for WedRoot support. Given they did not ask for any account or credit card info. and nothing has hit my accounts or credit cards, I cannot take any more action. Appreciate any feedback.
I have another account, (Snip) Ever since y’all included Carbonite, I have had nothing but issues with my passwords and my dashboard. NOW I am LOCKED out of my Webroot and can’t get in there. It even changed my password to the community board. I have tried the “Forgot Password” a few times and now it doesn’t even respond, probably thinking I’m someone else trying to hack into my account. How can I fix this PLEASE? (Snip) Removed private email. Please do not post private information on an open forum. PTD
Webroot App Login Fail Error
Even though I have an account with this e-mail and it works fine on the laptop, and it's 1 year 3 devices the app won't let me in it shows this. I've tried everything I could find. I even tried to contact by e-mail for help and still haven't heard back. If this can't be fixed I'm returning it.
Why am I not getting a password reset link / email?
Hi folks, I’m unable to login into my Webroot account as I’ve forgotten both password and security code.I’ve requested a password reset link and I’m not getting any email with that.The email address I’ve used to request the password reset is the one associated with my Webroot account.What should I do?Thanks in advance.Miguel
Will my new subscription activate automatically when the old one expires?
Hi folks,I’m a new user here in the Forum and this is my first post / request for help.I’ve just purchased a renewal for my current Webroot subscription via the Webroot’s website, as I didn’t have auto-renewal option on. My current subscription will expire in 23 days (begin of august). I’m a Windows user (in case it matters). The key-code for my renewed subscription is the same as the one for my current subscription which is about to expire.With this in mind:. Will my current subscription automatically renew for another year and activate itself now that I’ve purchased a 1-year extension? . If the answer to the previous questions is yes, will the automatic renewal happen on the last day of the current subscription?. If the answer to . is no - no automatic renewal of the subscription - do I have to manually activate the renewal by logging into my account via the Webroot users account site ? Could use some guidance.Thanks in advance.Miguel
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