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Yesterday I had noticed that the Webroot Filtering Extension was saying that it could be updated so I clicked it. I was unsure if it did anything because it didn’t indicate that anything happened. Afterwards, however, I noticed that no matter what site I was on the icon in the top-right corner of the screen would be the normal logo with a red dot in the bottom-left corner of it. No green check mark, no yellow exclamation point. In addition on every search engine, search results do not have an approval/warning next to them. The assumption is that the extension is no longer working and I don’t know why. After that, the next time I opened Firefox the extension logo is invisible, but still says “Webroot Filtering Extension” when mousing over it. Clicking it opens nothing. Next, I would disable and re-enable the extension but that would just bring me to a page telling me to verify my keycode, which I did (I can’t remember if the account is under our mom’s email or mine, but my brother and
IE Crashes: error: "IE has stopped working. A problem caused the program to stop working correctly. ...." IE then restarts. The issue appears on 4 computers I have seen so far, all with Windows 7 Pro, IE11 and WSA 184.108.40.206 Event viewer shows: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.19036, time stamp: 0x5b077e91 Faulting module name: ntdll.dll, version: 6.1.7601.24150, time stamp: 0x5b0cb980 Exception code: 0xc0000374 Fault offset: 0x000ce9fb Faulting process id: 0x3eb04 Faulting application start time: 0x01d40d5099ed3a0b Faulting application path: C:Program Files (x86)Internet ExplorerIEXPLORE.EXE Faulting module path: C:WindowsSysWOW64tdll.dll Report Id: f43dbcc1-7943-11e8-ab1d-34e6d753d372 I have disabled WR add ons, except for WR Filtering Extension (cannot disable)Problem still exists .[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/34341iDB1336A315608273.jpg[/img]
Microsoft Windows XP 32- and 64-bit SP2, SP3 Windows Vista 32-bit (all Editions), Windows Vista SP1, SP2 32- and 64-bit (all Editions) Windows 7 32- and 64-bit (all Editions), Windows 7 SP1 32- and 64-bit (all Editions) Windows 8 32- and 64-bit Windows 8.1 32- and 64-bit Some info: https://betanews.com/2020/01/29/av-support-windows-7/ For Windows 8.1 Client operating systems End of mainstream support End of extended support Windows 8.1 January 9, 2018 January 10, 2023 https://support.microsoft.com/en-ca/help/13853/windows-lifecycle-fact-sheet
Hi, when creating an excel .xlsx file from our own software report system I get an error as follows and no file can be created: 'Failed - Virus scan failed' Any help would be most appreciated on how to fix this. Picture below: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/36440i6049C3F191AC19A7.png[/img]
I am a web developer, 25 years in the industry. Webroot is giving off cautions on several of my sites today via Chrome or Firefox. Obviously, this is concerning for me. However, there is no further information other than, "this site may contain content that could affect your online security."I need to know *what* is causing this. When I looked under Webroot docs, it says, "These are generally benign sites, but have exhibited some characteristics that suggest security risk."My question is - what are the possible flags that suggested a security risk? As a developer, I need to know what third party scripts are setting off warnings in order to make my sites safe.I would love if the docs could be updated with a list. But more urgently, if someone could give me a collection of the flags that can set off the caution warning, that would be brilliant. All of these sites are new builds. I need to pinpoint the script that is not secure. Thanks in advance!
I need to remove webroot from a computer which I will no longer have. When I try to uninstall webroot it will always have a screen saying: “It is necessary to log in as an administrator to access this feature”. What procedures do I do in order for webroot to know that I’m the administrator which has permission to remove it? To top it off, I have automatic renewal for this service every March.
Webroot recently started showing me a popup at start up of Windows 10 containing the words: “Sign up for MyAccount.” I am already signed up! Yet this braindead program keeps showing me the popup. I am getting tired of clicking the little X. There should be some built-in interaction between the popup and the fact that I am already “signed up.” I have tried just about every suggestion on the internet. Apparently Webroot has gone out of their way to circumvent the normal Windows popup override system. HELP!
Hi all, I may have overlooked somethign basic.... I want to email a list of hosts protected by Webroot to my client (he doesn't want to log into the console). Is it possible to generate a report of hosts with webroot installed, and export it to pdf of csv or somethign similar? I had a look in the reports tab but couldn't find a way of doing it. Cheers, Simon
Hi. I can’t use cryptomining software with Webroot running on my computer. I have whitelisted these apps but I believe WSA just kills any applications that use 100% (or near 100%) of processor for several minutes. It’s possible to override this feature? I love WSA and don’t want remove it. Thanks!
My problem: I bought my Webroot Anywhere for 3 devices from Best Buy. They cleaned 1 computer, I purchased a new Laptop computer and they put Webroot Anywhere program on both. I went to Best Buy with my Laptop and discussed my issues with not being able to access my Account Console or my Password manager. My Account when I access it from Webroot is as if I don't have anything being protected. The Tech told me, because of many issues I was having, it would be easier to let my Webroot subscription expire and then purchase a new subscription. The Tech assured me my computers were being protected but that I would not be able to access my console or password manager. Should I do this, and let best Buy do a new Webroot install?
Hi, I'm writing some powershell scripts which will run on on our clients servers, these servers run Webroot AV and I need to be able to make API queries to Webroot relevant to that particular client from the script. To do this, I need to be able to correctly identify the client via obtaining either the webroot keycode, or GSM Site Id programatically from the server where the script is running. Are these values stored somewhere that can be read by PowerShell? Thanks
So, I started up my computer like usual and opened google chrome. Except I couldn’t? It was detected as unsafe by both windows firewall and webroot, webroot quickly gave a notification to uninstall the program. I believe it was along the lines of Win- something? I believe 32 and gave the path file of the apparent malware file. I have no downloaded anything on my computer besides discord, steam, and some minecraft files. And google chrome itself. I downloaded malwarebytes for a scan, and it found nothing, and did an optimize with webroot and found nothing. I’ve uninstalled Google Chrome as I couldn’t even open the app anymore. I have no idea what happened. Any help?
We have users who randomly are unable to save files like Word, Excel or other to network shares, typically over a VPN connection. When doing so they get "file is currently in use try again later" messages. It doesn't happen all of the time, however you can typically recreate the issue by opening and saving a file a few different times. In our troubleshooting we found that removing Webroot SecureAnywhere off of the client machine resolved the issue. Once re reinstalled the client we had saving problems again. We also isolated the server with the file shares by removing any A/V that was installed with no net effect. Any ideas what might be causing this on on the client side? Like I mentioned, only happens over the VPN, I do not have the same problems when opening and saving files on the local network so there must be something the Webroot client is doing in the communication stream to create the problem.
The latest Webroot release 220.127.116.11 with its updated wrkrn.sys file seems to have caused some BSOD's with 2008r2 after our systems rebooted last night. I was able to delete the file from a repair command prompt and then reboot into normal operating mode. I have a ticket in with Webroot support about this issue, but I thought my issue should be shared. Update: I have talked with an MSP using Webroot who has had the same problem today. They also report that if you reboot your machine again after Webroot has a chance to reinstall the wrkrn.sys file it will start throwing up BSOD messages again.
So when I log in to Webroot to activate my subscription, I can do it and get logged in, but then Webroot logs me out and takes me right back to the log in screen (this occurs in less than a second) and webroot security isn’t activated on my computer yet.
Hey guys this is my first post… After a Webroot update, task manager is showing 2 more processes , WRCoreService.x64 and WRSkyClient.x64.I know someone already posted about it but i still don’t have any info on those 2 and what they are for. Also as a customer who likes lightweight software, watching 2 extra processes from my AV without any info is not the best.I would love to see all those processes (4 in my case) grouped into 1. Cheers
[b]Important update on new release for customers operating Webroot Secure Anywhere on Terminal Servers in a virtualized environment[/b] Issued: 22nd November 2016 [b]Overview of known issue:[/b] Webroot has been actively tracking and monitoring an issue that affects some customers operating Terminal Servers in a virtualized environment. During a fault condition, a Winlogin 4005 error occurs where an RDS user is unable to connect to the RDS server, and the event logs display a message indicating that Winlogin has stopped responding. Interim advice issued by Webroot engineering teams recommended setting the WSAB Self-Protection function to ‘Minimum’ on all Server Policies as this significantly reduced the frequency of Winlogin 4005 errors in most cases. [b]Update:[/b] Further to that advice, Webroot engineering teams developed a new, stabilizing agent release to address causes of the 4005 error and made this agent available to a select group of customers to t
Hello, After a long process of elimination, disabling everything but Webroot, I’ve determined that it was Webroot that’s keeping me from joining online servers in Assetto Corsa Competizione.(or at least disabling it resolves the issue). I’ve tried things like adding it to the list of allowed programs and disabling WebShield Realtime Shield and Firewall. No luck. I have to shut Webroot down if I want to play. This has been going on for 2 to 3 weeks. I also get the same problem in iRacing. Also, I’ve noticed SimRacingStudio crashing during this period, and it never has before (I use SimRacingStudio to send telemetry data to my motion rig). I’ve found the following error, after reading the logs from Assetto Corsa Competizione: setTimeout error detected 10038 Here’s a link to an article about it. Any Ideas? Thanks
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