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Server 2012 STD R2 Hard Disk Expansion Issue - WRLog.log
After recently terminating a 3rd party IT support service they sent a remote consol command to remove their remotely managed Webroot Secure Anywhree from our network (45 workstations & 5 W Std 2102R2 servers). Although the console shows from their end that all agents were deactivated and uninstalled, that is certainly not the case. The next day, completely unaware the failed uninstall attempt occured, I came in to find all 5 W Std 2012 r2 servers c: drives completely full. I then discovered the reason was Webroot created a WRLog.log file in c:WindowsTemp directory that expanded exponentially until maximum storage space was depleted. After contacting a support tech from the IT mgmt service we were finally able to stop the service, delete the expanded WRLog,log file and then manually uninstall the agent from the cmd line for all of the servers. The following day, the problem started all over again and I had to go through all the steps to delete the temp log file once aga
Registry hive not forming correctly when installed
Over the past week, I have had handful of fresh webroot installs that have not created most/some of its registry. I have mostly come across missing keys under Status, which are either infected, managed, and/or attentionrequired. I manually added them and found that webroot would change them once added, when I used a test virus. However the latest one that I deployed was missing most of the sub folders under WRData. I have uninstalled, rebooted, reinstalled and rebooted without any luck. I have also left it running in this state for several days to see if it resolved itself. This is an issue, because my company relies on registry keys as apart of it's monitoring processes to intergrate within our RMM tool. I also can't be confident that webroot is working properly, when it isn't installing it's registry keys properly.
Generating Trial Account
Hi, I am trying to generate a Business Trial account and at step 2 when I finish typing in account detail, it shows [b]Error(UAL203):The keycode is invalid. The code is self generated from the system. I always get this problem when generating a trial code account.[/b] [b]Thanks, Ken[/b]
Webroot and Windows Defender
I have read that Webroot can run along side Windows Defender. My question is what's the point of having defender running when we have Webroot SecureAnywhere running? If your recommendation is to disable Windows Defender could someone give me the steps to do so in Windows 10 and Server 2016?
Interesting use case question: bandwidth for "out there" network?
We are a non-profit serving nonprofits... and switching to Webroot Business. A potential user has a good question. They're running 300 computers (in Papua New Guinea) over a VSAT line - 3mb down, 1 mb up. Not a whole lot of bandwidth :) Naturally, they'd like to know how much bandwidth will be used by Webroot! My additional question: what settings can help minimize bandwidth, and minimize impact on link performance, for low-bandwidth and/or slow links? Obviously the initial install file is quite small and could be a single download. But what then... Anybody have any data or insight?
WRLog File continuously increasing
Hello, I am working on an issue that has been somewhat a pain. I took over for a previous IT company that had Webroot SecureAnywhere deployed at this client. They pushed their uninstall script and mainly it removed the AV from most computers. Now there is one computer that it didn't. The computer was having issues when I first arrived and then noticed it had 0 bytes free on the C: drive. I first removed temp files and disk cleanup and noticed it just kept filling back up. I thought virus at first so tried running some cleanup from the already installed tools (Webroot & Malwarebytes), but nothing was showing up. Eventually I was able to get into safe mode and clear enough space and quickly install TreeSize and see where the culprit was. It was the WRLog.log file, it was ~80GB. I was able to delete it then I tried running the C:program files (x86)webrootwrsa.exe -uninstall command. The popup came up to enter a captcha and uninstall and I entered it yet it wouldn't
An active internet connection is required to check for update
Hi, When I click refresh configuration, I get: an active internet connection is required to check for update. When I look in the secure anywhere portal, I can see that my system was seen last in december. When I create a ticket, support asks me to run wsalogs.exe, which fails uploading the resulting file to the ftp server .. because I have no internet connection When I mail the file .. the file is too big for the mail server. I'm getting a bit annoyed by all this My system is almost always connected to the internet. IE, Firefox, Chrome .. and a bunch of other applications that need the internet are all working fine. I cannot uninstall webroot, it needs to be done in the SecureAnywhere portal, but it doesn't see my system anymore. Running wrsa -uninstall, tells me "SecuryAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the SecureAnywhere documentation for further inform
Webroot Blocking IE Plugin
We have a Trendnet security appliance that is viewable through IE only and Websense is blocking the plugin that it uses from running. IE doesn't even acknowledge that it exists and prompts me to install the plugin everytime I connect. Webroot support hasn't solved the problem yet although I'm still going back and forth with them. I know it is Webroot because the system works as intended when I uninstall Webroot. Thanks for any suggestions all!
Disable Webroot Filtering Extension from deploying to Endpoints via policy
I'm deploying Webroot to a new client. We're doing a silent install for now but they don't want the Webroot Filtering Extension. As I understand it, the Webroot Filtering Extension is deployed alongside of the agents. I would like to know if there is a policy setting that I can enable that will keep the extension from deploying? I've tried turning off the Web Threat Shield and disable a few settings with the Identity Shield, but this does not keep the extension from deploying. If not, I'll just keep my original settings and we'll have to manually disable though I was hoping not to do that with 100+ computers. Thanks!
Hi I'm Davide and i have question: I have configured some endpoints with a 3-hour polling interval, but in console I see that the column "last seen" are updated more often,about every 20/30 minutes. I tried 1 day as interval, with same result. I guess it's normal but in this case does the polling interval indicate the maximum connection time? Or endpoint connects randomly within the polling interval configured? Thank you
Server 2016 shows as 2012
Sorry if this has been covered, I did search but didn't find it. I have a number of 2016 servers but they are all showing as server 2012 in the portal. I should mention that these servers were 2012 but they were wiped (or a new VM created) and reloaded with 2016 but kept the same name. Because they were wiped Webroot was reloaded once they were up and running, the old server is showing in the deactivated group as you would expect. It doesn't appear to be causing any problems as far as I can tell, mostly just to my OCD!
Is WSA updated to detect the current Wannacry ransomeware
Where can I go to verify whether or not Webroot detects the current Wannacry malware? I've tried checking the kb and blog but no info. You'd think with this being a global news story, Webroot would have published something specifically on this by now?
After deactivating devices the devices will not list inSecurity settings
First let me say I followed the deactivation instructions to the letter and all the devices were deactivated. Deactivation is not my problem. I have 4 devices with webroot installed. A few days ago I was checking my account and found 7 devices listed in Security. Some were duplicates and 1 device was not listed. I first did virus scans with webroot on all 4 devices then checked in my security list for the dates of the latest scahns. Only 1 device was showing the just completed scans. I then deactivated all the devices except the 1 that showed my latest scan. I now have 1 device listed in Security and is correctly showing the device information . After reinstalling webroot on the remaining 3 devices none will appear in my Security list. I did 3 or more scans on the three devices and waited much more than 30 minutes. Actually I've been at it noe for almost two days scanning, uninstalling webroot, scanning again, and nothing except the one device is listed in Security.
Webroot SecureAnywhere quarantines NoScrypts.exe
NoScrypts.exe is a utility provided by Webroot to disable a number of script types in Windows to help prevent fileless rootkits and other types of infections. As of this morning, Webroot is quarantining that utility. MD5: AD422EF5AF8763975FEEADF0F0701DEA I'll also be submitting a ticket.
First keystroke missing under Windows 10
After upgrading to Windows 10, Webroot has begun blocking my first keystroke. It's really annoying for passwords because you can't tell you are missing a letter. It also seems to prevent a link within an email from launching an external instance of a site contained in the email. How do I turn that feature off? Thank you.
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