Got a Question?
Have a product question? Start here!
- 548 Topics
- 2,343 Replies
So today I shut down webroot (so i could get higher fps in roblox) and then when i was done, I turned off my computer and turned it back on later. Windows defender said webroot is on snooze, i clicked turn on and because I do not know the pin (I am not the admin) I didn’t type it in and webroot opened anyway, though windows still says it is snoozed, don’t want my dad to get on the computer and have to explain to him “I turned off the antivirus so I can get higher fps in games” is there anyway I could get rid of this on windows defender without using the pin?
I received this email today from someone being a Hacker. Here is what the email says. Has anyone heard of this?
Hello!Í am a hαcker who has access to yoür operatíng system.Í also hαve full αccess to yoür αccoüňt.Í've been watchíng yoü for α few months now.The fαct ís that yoü were ínfected wíth malwαre throügh an αdült síte that yoü vísíted.Íf yoü are not fαmílíαr wíth thís, Í wíll explaín.Trojαn Vírüs gíves me füll access and control over a compüter or other devíce.Thís means thαt Í cαn see everythíng on yoür screen, türn on the cαmera and mícrophone, büt yoü do not know aboüt ít.Í αlso have access to all yoür contacts and αll yoür correspondence.Why yoür αntívírüs díd not detect malware?answer: My mαlwαre üses the dríver, Í üpdαte íts sígnatüres every 4 hoürs so that yoür αntívírüs ís sílent.Í made α vídeo showíng how yoü sαtísfy yoürself ín the left hαlf of the screen, and ín the ríght hαlf yoü see the vídeo thαt yoü watched. Wíth one clíck of the moüse,Í cαn send thís vídeo to all yoür emaíls and contacts on socíal networks. Í can also post αccess to αll yoür e-mαíl correspondence and messen
Until a few days ago, I had no trouble downloading files from my colleague. Suddenly Webroot is blocking them and the only thing I know how to do is to close Webroot, download, and then open it again. How can I tell Webroot that these are safe files and to allow me to download?Thanks!
Black Mesa, Stellaris, and a few other Paradox games will crash and freeze then a blue screen then Clock Watchdog Timeout will display. It does not do this for every game as I was able to play Grand Theft Auto 5 without issue. I checked my drivers, bios, and the temperature of my gpu and cpu, both stable in all games. When I turned off the antivirus, I was about to play all the games mention without issue for hours.
www.blue-marlin.biz >> - Caution This site may contain content that could affect your online security.
January 27, 2021www.blue-marlin.biz is protected by Godaddy, Going to www.blue-marlin.biz ,one will see GoDaddy’s “today’s” seal of security and safe site status.Webroot Errors: Reports the following: www.blue-marlin.biz - CautionThis site may contain content that could affect your online security.
I recently purchased a new laptop to replace my old one that quit working. The old laptop will boot up, but when I try to install or uninstall anything, it says that it can’t because some file is missing. I recently signed up for secureanywhere online. It shows that I have 3 PCs but under the PC Security tab it says that I have none. How can I unsubscribe the laptop that I can’t do anything with?
The issue of the backup/sync function not working correctly on Windows 10 is addressed in several posts.I have been having this issue for at least 3 years on multiple computers. I am occasionally able to get it to work. Going thru the Support system multiple times has been fruitless and frustrating. This is an issue that is not a priority for Webroot. It was suggested to me that I use Carbonite. Why are they advertising the backup/sync on the sales page when it doesn’t consistently work? They need to fix this issue or remove backup/sync from the product. This used to be a great feature that was a major part of my decision to use Webroot. I am now considering a different product. I have been a loyal Webroot user for several years and kept hoping they would fix the issue. I get it that their main product is security. But their lack of dealing with a persistent problem in a part of the product package causes me to question the integrity of the whole product.
hi, I paid to renew my webroot subscription for another year,when i try to install i keep getting keycode is valid but expired notification,i need this issue resolved asap as i use this laptop for school,research and other purposes, , , also should mention my webroot was uninstalled and am trying to reinstall and activate.
I need to remove webroot from a computer which I will no longer have. When I try to uninstall webroot it will always have a screen saying: “It is necessary to log in as an administrator to access this feature”. What procedures do I do in order for webroot to know that I’m the administrator which has permission to remove it? To top it off, I have automatic renewal for this service every March.
My wife has been using Webroot on her iPhone 6 for two years (since she bought it). Now the icon for Webroot has changed and when we click on it, we get a message saying: Information has not been verified yet. Please enter your information on the Account Creation/Login page. There is a blue “Go” button at the bottom of the screen. When I click “Go” the message: "WSAM6-Consumer" Wants to Use "webrootservices.com" to Sign In appears, with the choices “Cancel” and “Continue.” I don’t trust this and don’t want to re-enter our info. Please help.
i have been hacked on my e-mail which is verizon aol and my facebook page, i was able to change my passwords on facebook and google but my aol mail did not take new passwords so i can,t get e-mail from anyone. do you know what i can do next it seems someone is prenting to be me asking for money or gift cards.
When I cold boot my Win 10 system, I note a new desktop shortcut for “Webroot” - whose link is to open a file “C:\Programs\ShellExtension.dll. Every time - despite my deleting the shortcut before shutting down. What’s worse, as part of the bootup process, I always get a pop up box “ How do you want to open this file? Internet Shortcut ShellExtension.dll .”How do I prevent the shortcut creation and the bootup message? Many thanks. Peter
I just discovered that Facebook app on my android phone was tracking my activity on the LastPass app.I find unacceptable that a company that provides security services allows an information hog like Facebook to intrude in something so sensitive. We pay for a service to keep our information private and secure, not to be used and sold. I cannot trust Webroot or Lastpass anymore, I had the software less than a month, how do I get a refund?
Hello, I was getting the same virus over and over again so I decided to delete the application and download it again. I have been trying to download it for a very long time now and I just can't get to make it work. I click on the installation and this pops out and when I click on the Webroot SecureAnywhere icon it doesn't do anything. I already tried deleting cache and many other things and nothing seems to work. I would like receive help since I am running out of days of my memberships and it is not being used. Thank you in advance.
Attempting to install new webroot license for 6 devices on a laptop that has an expired webroot software already on it. The install is coming from a webroot email to install on other devices. So, after clicking the link in the webroot email, selecting download to load webroot, it does not take you to input the key screen. Instead it takes you to a screen that says you already have webrrot and it is expired and you need to renew now with a price to buy another license. I do not want to do this. How do you get around this? Do you have to completely delete the expired version of webroot off the other computer and then attempt the download again? That seems not efficient. There should be a seamless handshake to do this. Can someone help me please? Thank you.
Dear Community, A couple weeks ago, I received an email directly to my Epson Printer, which came directly through, such as it was a fax or something, but I know the Sender used my Epson Printer email address to send it. On the message, they claim to have access to my key strokes on my phone internet browser, demanding that I send them money via Bitcoin. I never responded or did anything but just beef up my security software on my computers and mobile devices. Should I be concerned, or given they’ve only tried to contact me through my assigned Epson Printer email address, that would mean that they do not already have my other email addresses or details to be able to harm me digitally? Please advise.