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Have encountered a problem during EP installation deployment. When the program installs on one specific user, it prompts for the License Keycode to be typed in. This is incorrect as it was setup to auto-install with established keycode and then be detected and imported into default group on EP Access Portal. Can enter the keycode manually but then the EP Access Portal doesn't recognize it, won't import it, and the installation fails itself because it says the keycode is invalid. Can someone assist me please with this and what am I doing wrong that can be resolved? Thanks.
Sorry if this has already been posted, but I could not find it anywhere. I was wondering if there is a way to enable full scan logs for all computers in a policy all at once, so that I do not have to manually remote into every computer for a client and enable this?
Hi, so i'm new to the community. And i only got 1 quick question i'd like someone to reply to! =) Is it possible to "downgrade" my clients from 1 version to another one. For example, i have about 500 clients running version 184.108.40.206 but i would like to downgrade them to 220.127.116.11 How can this be accomplished? //Daniel
Hi, As we are starting to deploy Webroot, we are trying to figure out a way to hide the interface from the users (we know how to do that) but we also want the option to open the interface in case, as help desk IT guys, we need to check configure change something locally. As logging into the Web console from the endpoints is a bit of a hassle, and changing the policy every time to show hide the GUI interface is also not very convenient. Is there a way to set a password to all the endpoints under a group policy? Thanks, Elior
We've started using the Webroot filtering extension, but I'm finding it difficult to trust the ratings. Although there's supposed to be a range of reputations possible, I never see anything but "Trustworthy Site" and "Suspicious site." I see "Suspicious site" on long-term, well-established sites that are completely trustworthy, and I see "Trustworthy site" on sites I know for a fact to be cesspools of phishing, scamming and spamming. I've tried to avail myself of the option to request recategorization for a few sites I know to be safe and reliable, but the only response I've ever received is basically "No, we're right, the site is untrustworthy" I have three main concerns: 1. The addon cries wolf - we have tell users to disregard the dire warnings of probable infection or harm for certain sites. A warning that is usually wrong will end up being ignored when it actually is relevant.There seems to be little middle ground, almost all sites have
Could use an explanation here. Thanks in advance. I'm trying to determine the best settings for mainly web browsers, but I'm a little confused as to the options and combinations of each . My options are as follows : Protect, Allow or Deny with combinations of 2 of the 3. It seems I can choose 3 different scenarios. I can select [b]Allow/Deny[/b], [b]Protect/Allow or Protect/Deny.[/b] Given these explainations for each below, unless I'm misunderstanding something how would it possible to have have an application both under [b]"Protect"[/b] and [b]"Allow"[/b] at the same time? OR, an application set to [b]"Allow"[/b] and [b]"Deny" [/b]simultaneously? As I stated, I must be misunderstanding the explanations. [b]Protect.[/b] “Protected applications” are secured against information-stealing malware, but also have full access to data on the system. You might want to add financial management software to the category. When yo
I've recently seen this problem on a second server, on totally separate networks. Webroot stops communicating with the web console. On one machine this manifested as Webroot showing the subscription was expired. On another machine the symptom was that the agent was shown with a status of 'Not Seen Recently' in the console The fix for both of these was to Install the Starfield Class 2 Certificate into the Trusted Root Certification Authority store on the machine and bingo - comms restored. As I've now seen this on a second server I'm concered this could be a wider issue. Has anyone else seen this or have further information? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/31026i363FE4161E96186C.png[/img]Greg
I am attempting to troubleshoot an issue where WR support indicated copying the policy in use, rename the newly created policy, then edit the changes i need. Cannot edit any settings on new or default policy. Checked another client (out of 100+ companies) and not able to edit their policies as well. I am Admin. What has changed?
The latest Webroot release 18.104.22.168 with its updated wrkrn.sys file seems to have caused some BSOD's with 2008r2 after our systems rebooted last night. I was able to delete the file from a repair command prompt and then reboot into normal operating mode. I have a ticket in with Webroot support about this issue, but I thought my issue should be shared. Update: I have talked with an MSP using Webroot who has had the same problem today. They also report that if you reboot your machine again after Webroot has a chance to reinstall the wrkrn.sys file it will start throwing up BSOD messages again.
I have read that Webroot can run along side Windows Defender. My question is what's the point of having defender running when we have Webroot SecureAnywhere running? If your recommendation is to disable Windows Defender could someone give me the steps to do so in Windows 10 and Server 2016?
After recently terminating a 3rd party IT support service they sent a remote consol command to remove their remotely managed Webroot Secure Anywhree from our network (45 workstations & 5 W Std 2102R2 servers). Although the console shows from their end that all agents were deactivated and uninstalled, that is certainly not the case. The next day, completely unaware the failed uninstall attempt occured, I came in to find all 5 W Std 2012 r2 servers c: drives completely full. I then discovered the reason was Webroot created a WRLog.log file in c:WindowsTemp directory that expanded exponentially until maximum storage space was depleted. After contacting a support tech from the IT mgmt service we were finally able to stop the service, delete the expanded WRLog,log file and then manually uninstall the agent from the cmd line for all of the servers. The following day, the problem started all over again and I had to go through all the steps to delete the temp log file once aga
I manage one console for all my business clients and need to generate a report on all upcoming expiring sites so as to send out renewal reminders. I'm doing this by manually checking back on invoices from last year but I'm sure there has to be a way to generate a report from within the console? Can anyone please advise of the process if this feature is available?
I have installed webroot secure anywehere endpoint protection trial version in my laptop. now i am unable to remove the antivirus. When i tried to remove anitivirs , its requesting me to remove from the console first. I fogot the secure code and i am not able to login to the console. When i try to reset the securecode its asking me another security question, which answer i forgot. I get an error - Error(UPA004) How can i reset this security code and remove webroot from my pc
Over the past week, I have had handful of fresh webroot installs that have not created most/some of its registry. I have mostly come across missing keys under Status, which are either infected, managed, and/or attentionrequired. I manually added them and found that webroot would change them once added, when I used a test virus. However the latest one that I deployed was missing most of the sub folders under WRData. I have uninstalled, rebooted, reinstalled and rebooted without any luck. I have also left it running in this state for several days to see if it resolved itself. This is an issue, because my company relies on registry keys as apart of it's monitoring processes to intergrate within our RMM tool. I also can't be confident that webroot is working properly, when it isn't installing it's registry keys properly.
Hi, I am trying to generate a Business Trial account and at step 2 when I finish typing in account detail, it shows [b]Error(UAL203):The keycode is invalid. The code is self generated from the system. I always get this problem when generating a trial code account.[/b] [b]Thanks, Ken[/b]
We are a non-profit serving nonprofits... and switching to Webroot Business. A potential user has a good question. They're running 300 computers (in Papua New Guinea) over a VSAT line - 3mb down, 1 mb up. Not a whole lot of bandwidth :) Naturally, they'd like to know how much bandwidth will be used by Webroot! My additional question: what settings can help minimize bandwidth, and minimize impact on link performance, for low-bandwidth and/or slow links? Obviously the initial install file is quite small and could be a single download. But what then... Anybody have any data or insight?
Hello, I am working on an issue that has been somewhat a pain. I took over for a previous IT company that had Webroot SecureAnywhere deployed at this client. They pushed their uninstall script and mainly it removed the AV from most computers. Now there is one computer that it didn't. The computer was having issues when I first arrived and then noticed it had 0 bytes free on the C: drive. I first removed temp files and disk cleanup and noticed it just kept filling back up. I thought virus at first so tried running some cleanup from the already installed tools (Webroot & Malwarebytes), but nothing was showing up. Eventually I was able to get into safe mode and clear enough space and quickly install TreeSize and see where the culprit was. It was the WRLog.log file, it was ~80GB. I was able to delete it then I tried running the C:program files (x86)webrootwrsa.exe -uninstall command. The popup came up to enter a captcha and uninstall and I entered it yet it wouldn't
Topic says it all. I've got about $50,000 in software here that I can't update because your AV software blocks it. This started about 2 or 3 weeks ago, maybe a little more. It's also deleting the plugins that I have for Autodesk Inventor. Now, if I could get the IT people to let me turn it off temporarily, that'd solve the problem with the software updates ... but it wouldn't help with stopping your software from killing off my plugins. This is a pretty massive fail, Webroot. Are you guys partnered up with the makers of Solidworks or something?
[b]Important update message for customers operating Webroot Secure Anywhere on Terminal Servers in a virtualized environment[/b] Issued: 17th November 2016 [b]Overview of known issue:[/b] Webroot has been actively tracking and monitoring an issue that affects some customers operating Terminal Servers in a virtualized environment. During a fault condition, a Winlogin 4005 error occurs where an RDS user is unable to connect to the RDS server, and the event logs display a message indicating that Winlogin has stopped responding. [b]Update: [/b] Interim advice issued by Webroot engineering teams recommended setting the WSAB Self-Protection function to ‘Minimum’ on all Server Policies as this significantly reduced the frequency of Winlogin 4005 errors in most cases. Webroot engineering teams have developed a [b]fix[/b] which is currently undergoing regression and environment testing. The engineering and QA teams continue to treat this as their highest priority and are predicting thi
We have a Trendnet security appliance that is viewable through IE only and Websense is blocking the plugin that it uses from running. IE doesn't even acknowledge that it exists and prompts me to install the plugin everytime I connect. Webroot support hasn't solved the problem yet although I'm still going back and forth with them. I know it is Webroot because the system works as intended when I uninstall Webroot. Thanks for any suggestions all!
I'm deploying Webroot to a new client. We're doing a silent install for now but they don't want the Webroot Filtering Extension. As I understand it, the Webroot Filtering Extension is deployed alongside of the agents. I would like to know if there is a policy setting that I can enable that will keep the extension from deploying? I've tried turning off the Web Threat Shield and disable a few settings with the Identity Shield, but this does not keep the extension from deploying. If not, I'll just keep my original settings and we'll have to manually disable though I was hoping not to do that with 100+ computers. Thanks!
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