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How to remove devices from my webroot account without having access to the management console that everyone keeps talking about?
Hello I seem to be either an idiot or simply am technologically illiterate, but what I want to know is there a way to remove devices from my webroot account without the management console or contacting support? I know, seems impossible, but all I want to know is if its safe to install webroot secureanywhere on my 2 Windows partitions or is there something I have to do before I can. I currently do not have access to the Windows Installations that had webroot installed and had to reinstall both Windows Operating Systems due to problems with the boot loader but that also removed my ability to uninstall webroot before handif there is a way please let me know. if I am just an idiot or technically illiterate please tell me (Please don’t).Regards,Kevin M.
Save Webroot Reports to Specified Directory
Hello, Webroot Community.I run Webroot utilities every morning in order to keep things clean on my Windows 10 (Dell) desktop PC.I click on the Save Report button, which saves the report on my desktop. I’d like to configure Webroot to place the report file into a folder which I specify. Please offer suggestions. Thanks.
How to remove webroot reminder to install
Here’s the issue: I no longer use Webroot. I have a new provider. The reason you ask? In 2021 I paid for the Webroot protection through Best Buy. I went to the store and verified that fact. Every time I logged in on my desktop, I would see a reminder telling me I no longer had protection. I spoke to the Geek Squad and they wrote down a link for me to use. It didn’t work, so in 2022 I got a new provider. I uninstalled Webroot, but I still get reminders every day, sometimes more than one. I just want the reminders to stop. Any suggestions?Thank you for your time.Cheryl
How do I remove expired keys from the Console at https://my.webrootanywhere.com
As per topic I have lots of expired keys - how to delete them?Also I am sure I could just manually add keys here? Can’t seem to do that either….As per topic - how to do this? I can switch between consoles but not delete unused / expired?
How do I know whether my version of webroot comes with the system optimizer?
All the information I’m finding online is telling me how to use the system optimizer, but I can’t find it in my program anywhere. I figure that’s probably because the version I bought doesn’t come with that feature, but I’m not sure and I don’t know how to check. Apparently it just disappeared for some people, too, which just makes me more confused 😅 I have version 18.104.22.168, and the line at the top of the window says CE 22.3, but I have no idea what either of those things mean or if they’re even relevant.Help?
Will my new subscription activate automatically when the old one expires?
Hi folks,I’m a new user here in the Forum and this is my first post / request for help.I’ve just purchased a renewal for my current Webroot subscription via the Webroot’s website, as I didn’t have auto-renewal option on. My current subscription will expire in 23 days (begin of august). I’m a Windows user (in case it matters). The key-code for my renewed subscription is the same as the one for my current subscription which is about to expire.With this in mind:. Will my current subscription automatically renew for another year and activate itself now that I’ve purchased a 1-year extension? . If the answer to the previous questions is yes, will the automatic renewal happen on the last day of the current subscription?. If the answer to . is no - no automatic renewal of the subscription - do I have to manually activate the renewal by logging into my account via the Webroot users account site ? Could use some guidance.Thanks in advance.Miguel
I purchased one Dell laptop from Best Buy, which allows me to use Webroot AV for free for 6 months. Why I have no way to install the software in my laptop permanently? I can only be using the Webroot tool every time when I open the webpage and then it pop-outs. Next time I have to repeat the same procedure when I want it. Please let me know why and the way to solve this issue.Appreciate your kindly assistance.Best regards,Frank Song
5 billionth search scam
So, the 5 billionth search scam popped up on my phone. This is fine, I just closed out of it, as I did when I had gotten it on my computer before. There was a difference, however. On the computer, I had clicked a website that redirected me there. On my phone, I was looking up the meaning of a word, and without clicking anything, was suddenly redirected there. How did that happen?
From Mcafee EPO to Webroot
Hi Team, I am coming from a McAfee EPo and ESET solution to a webroot solution. I am using the “Management Console - CE 22.4” to setup a range of Windows servers. I have a few questions: 1: Can we set the on access scan to “scan only on write” not read.2: Should we use file/folder exclusions?3: Is there a live scanning monitor to see what is being scanned at any time - this will test what should and what should not be scanned? We also have seen that when we do a remote desktop to a server, the scanner activates and the CPU increases. Thanks Phil
I have another account, (Snip) Ever since y’all included Carbonite, I have had nothing but issues with my passwords and my dashboard. NOW I am LOCKED out of my Webroot and can’t get in there. It even changed my password to the community board. I have tried the “Forgot Password” a few times and now it doesn’t even respond, probably thinking I’m someone else trying to hack into my account. How can I fix this PLEASE? (Snip) Removed private email. Please do not post private information on an open forum. PTD
Carbonite Webroot My Account CE 22.4 Portal
When will Mobile and Chromebook devices be displayed in the My Account Portal? I am accessing my account via the New Carbonite Webroot portal page. I am on the Security Summary and I should have 5 devices. Only 2 PC’s show up. Nothing for the phones or chromebook. How I am supposed to know how many keycodes I have left and where they were distributed? Also, if I had to deactivate one of these devices (because I have a two year subscription) there’s no way to do that either. The older portal had many features you could run directly from it. They were under the COMMANDS section. There was SCAN, System Optimizer, Restart PC, DEACTIVATE, Cleanup, Lock PC, Shutdown PC. It also required the security code one created when logging in.But the new Carbonite portal is missing these features. They added security questions but not the security code. And there are no Commands like I listed above.The whole thing is very confusing from a consumer point of view.
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