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As per topic I have lots of expired keys - how to delete them?Also I am sure I could just manually add keys here? Can’t seem to do that either….As per topic - how to do this? I can switch between consoles but not delete unused / expired?
I was looking into the reports and was wondering a couple things: 1. Can we generate non-graph reports? Something with text detailing type of threat discovered, when it was identified and when it was removed? 2. Adding a company logo to the title screen. 3. Modifying the format displayed for current reports. ie: instead of showing 1 report per page possibly show 4 reports per page? Regards, Matt
From reading other questions, I see that I'm not the only one who has had this problem. But I don't understand the suggested solutions. How can I "stay online during uninstall and reinstall" if the problem is that I can't GET online? Help! And Webroot, I notice that this problem has been going on for years. Isn't there some way to tell your software not to flag this item?
I can not activate my account. I can not log into my account, and links to help, my session expires very quickly
I have had Secure Anywhere 22.1 since 07/2021 and my account is showing expired (STILL) I can not log into my account. I do not know if my protections are up to date because of EXPIRED status. I would really appreciate help. Have spent so much time on this. Everything is good to go on BestBuys end now……. Plz help.
I scanned the "eicar.com" testvirus. My Webroot Endpoint Protection did not recognize it and said No Threats. When I scan this file on the virustotal-website, it says Webroot sees this file correctly as "W32.Eicar.Testvirus.Gen". Is it correct that Endpoint Protection does not see it as a threat?
Firstly, thank you for attention to this. Well, some years ago my mother and I purchased laptops and got Webroot at the same time. Now I don't exactly remember the details of it all, but I've had it on auto-renew for her and I would just renew when the time came. So I eventually get a new card and forgot about the auto-renewal, and now it's showing a red icon in my tray since my mother's protection has lapsed. Now, she no longer uses her laptop, so I won't be renewing it....but is there a way to 'separate' our accounts so that I don't have to see it? Honestly it's a little confusing since it's TWO separate renewals. Even in the "PC Security" section, only my devices are shown. Is there anything I can do?
First let me say I followed the deactivation instructions to the letter and all the devices were deactivated. Deactivation is not my problem. I have 4 devices with webroot installed. A few days ago I was checking my account and found 7 devices listed in Security. Some were duplicates and 1 device was not listed. I first did virus scans with webroot on all 4 devices then checked in my security list for the dates of the latest scahns. Only 1 device was showing the just completed scans. I then deactivated all the devices except the 1 that showed my latest scan. I now have 1 device listed in Security and is correctly showing the device information . After reinstalling webroot on the remaining 3 devices none will appear in my Security list. I did 3 or more scans on the three devices and waited much more than 30 minutes. Actually I've been at it noe for almost two days scanning, uninstalling webroot, scanning again, and nothing except the one device is listed in Security.
Hi, Since release of Windows 10 version 1709, major CPU issues could occour with some clients. Mainly with Internet Explorer and Task Manager. When opening Internet Explorer, the computer simply stops responding. The cursor wont move at first, only after several seconds. Same thing with Task Manager. I've asked our reseller for help but haven't got any feedback on this issue. Now i'm reaching out here, hoping someone might be aware of the same issue? Many of our customers are experiencing this issue and are forced to uninstall Webroot to use the computer. I had the same issue on my computer but after reinstallation of Windows it seems fine. Not a fix for our customers though. Reinstallation all the computers would be too much work and not a solution. Anyone know of a hotfix? Thanks!
I purchased one Dell laptop from Best Buy, which allows me to use Webroot AV for free for 6 months. Why I have no way to install the software in my laptop permanently? I can only be using the Webroot tool every time when I open the webpage and then it pop-outs. Next time I have to repeat the same procedure when I want it. Please let me know why and the way to solve this issue.Appreciate your kindly assistance.Best regards,Frank Song
Hi, One of our clients use 'Webroot SecureAnywhere Business Endpoint Protection'. They have 2 accounts inclusing one account admin. They had logged in to their account last year. They haven't logged in for the last 3 to 4 months. Now when they try to login with one account they are not able to. They tried to reset the password, the mail to reset in not received, We checked in mail server and email gateway. It is not there too. The account admin is able to login. But it is asking to set the account again after the login. Please let me know how do I resolve this. I had raised a support ticket but the issue is unresolved after a week.
Sorry if this has been covered, I did search but didn't find it. I have a number of 2016 servers but they are all showing as server 2012 in the portal. I should mention that these servers were 2012 but they were wiped (or a new VM created) and reloaded with 2016 but kept the same name. Because they were wiped Webroot was reloaded once they were up and running, the old server is showing in the deactivated group as you would expect. It doesn't appear to be causing any problems as far as I can tell, mostly just to my OCD!
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