Got a Question?
Have a product question? Start here!
- 534 Topics
- 2,305 Replies
Fake virus not recognized
I scanned the "eicar.com" testvirus. My Webroot Endpoint Protection did not recognize it and said No Threats. When I scan this file on the virustotal-website, it says Webroot sees this file correctly as "W32.Eicar.Testvirus.Gen". Is it correct that Endpoint Protection does not see it as a threat?
Unlinking Webroot Accounts, I think?
Firstly, thank you for attention to this. Well, some years ago my mother and I purchased laptops and got Webroot at the same time. Now I don't exactly remember the details of it all, but I've had it on auto-renew for her and I would just renew when the time came. So I eventually get a new card and forgot about the auto-renewal, and now it's showing a red icon in my tray since my mother's protection has lapsed. Now, she no longer uses her laptop, so I won't be renewing it....but is there a way to 'separate' our accounts so that I don't have to see it? Honestly it's a little confusing since it's TWO separate renewals. Even in the "PC Security" section, only my devices are shown. Is there anything I can do?
I purchased one Dell laptop from Best Buy, which allows me to use Webroot AV for free for 6 months. Why I have no way to install the software in my laptop permanently? I can only be using the Webroot tool every time when I open the webpage and then it pop-outs. Next time I have to repeat the same procedure when I want it. Please let me know why and the way to solve this issue.Appreciate your kindly assistance.Best regards,Frank Song
Windows 10 1709 CPU issues
Hi, Since release of Windows 10 version 1709, major CPU issues could occour with some clients. Mainly with Internet Explorer and Task Manager. When opening Internet Explorer, the computer simply stops responding. The cursor wont move at first, only after several seconds. Same thing with Task Manager. I've asked our reseller for help but haven't got any feedback on this issue. Now i'm reaching out here, hoping someone might be aware of the same issue? Many of our customers are experiencing this issue and are forced to uninstall Webroot to use the computer. I had the same issue on my computer but after reinstallation of Windows it seems fine. Not a fix for our customers though. Reinstallation all the computers would be too much work and not a solution. Anyone know of a hotfix? Thanks!
Server 2016 shows as 2012
Sorry if this has been covered, I did search but didn't find it. I have a number of 2016 servers but they are all showing as server 2012 in the portal. I should mention that these servers were 2012 but they were wiped (or a new VM created) and reloaded with 2016 but kept the same name. Because they were wiped Webroot was reloaded once they were up and running, the old server is showing in the deactivated group as you would expect. It doesn't appear to be causing any problems as far as I can tell, mostly just to my OCD!
The account does not let us continue
Hi, One of our clients use 'Webroot SecureAnywhere Business Endpoint Protection'. They have 2 accounts inclusing one account admin. They had logged in to their account last year. They haven't logged in for the last 3 to 4 months. Now when they try to login with one account they are not able to. They tried to reset the password, the mail to reset in not received, We checked in mail server and email gateway. It is not there too. The account admin is able to login. But it is asking to set the account again after the login. Please let me know how do I resolve this. I had raised a support ticket but the issue is unresolved after a week.
How to generate report on all expiring endpoints?
I manage one console for all my business clients and need to generate a report on all upcoming expiring sites so as to send out renewal reminders. I'm doing this by manually checking back on invoices from last year but I'm sure there has to be a way to generate a report from within the console? Can anyone please advise of the process if this feature is available?
A few issues
This morning I noticed that the WRSA.exe on our terminal server has been spiking about 50% CPU usage. It lasts between 5 - 10 minutes and happens sporadically during the day. The server itself hosts only one program that our sales team uses. The other issue we have been having is that I noticed that the WRSA.exe on our windows 10 computer is creating about 6-8 new remote ports every second. I don't know how long it has been doing this but it is flooding our netstat and TCPView. I am not too familiar with this particular side of the tech world so any advice would be welcomed. EDIT: Forgot to mention that I updated the policy to the administrator endpoint to allow access to the interface, it has been a few days and still gives me the message to have the administrator to allow access. I have tried to refresh configuration but it still shows the message.
Is webroot preventing internet searches
hello there, without webroot enabled on windows 7 internet browsing works 100%. with webroot enabled we can access pages and sites we type the correct web address for but we cannot perform searches for the same or any other pages. google shows "err empty response" and IE shoes "page cannot be displayed". i have looked at filter catagories and as far as i can see there is nothing blocked that should prevent us from reaching the sites we need. any ideas?
[win 10 pro x64] wsa issues
Hi there. I've wsa installed on nearly 100 endpoints. I'm experiencing some random issues on some pc's and I've already opened a ticket with the support but in the meantime I'd like to know if other people got into this strange behaviour. Randomly (at the moment only six machines are affected), wsa stops communicating with the cloud console which is showing me "not recently seen". At the endpoint side, wsa seems to be stuck....right click mouse doesen't work (nothing happens), a double click over the icon opens webroot iconized but I cannot enlarge the window. If I click over it, nothing happens. No way to remove it from the endpoint side as I should do it through the web console which is in any case not communicating correctly with the pc. I cannot stop webroot and try to rebuild the WrData folder (as suggested) since I have no menù option available. I have a bunch of pc's with the same operating system and same hardware (same subnet too) so it gets really hard for me to find ou
Registry hive not forming correctly when installed
Over the past week, I have had handful of fresh webroot installs that have not created most/some of its registry. I have mostly come across missing keys under Status, which are either infected, managed, and/or attentionrequired. I manually added them and found that webroot would change them once added, when I used a test virus. However the latest one that I deployed was missing most of the sub folders under WRData. I have uninstalled, rebooted, reinstalled and rebooted without any luck. I have also left it running in this state for several days to see if it resolved itself. This is an issue, because my company relies on registry keys as apart of it's monitoring processes to intergrate within our RMM tool. I also can't be confident that webroot is working properly, when it isn't installing it's registry keys properly.
Is the FCU Policy Change Still Required
Hi, I recall that when Windows 10 1709 came out, there was a performance issue that required disabling the realtime shield in some cases. Obviously not something we'd like to do long term. Is that issue resolved now or should the machines that had that issue still run with the realtime shield disabled?
site admin not showing
We added a site admin to be able to view/manage one site only. yet when we select that site and look at the admin tab, it does not show them listed. When we go back out to the GSM and site admin it lists the admin, but doesn't list what sites they are an admin of? Is there no way to check this, or maybe the admin wasn't setup right?
Can I limit an admin to only one group?
Say I have 3 offices 1) Oslo 2) Zimbabwe 3) Dubai I have one IT person in dubai who manages about 200 end points. Is there any way to give this Dubai IT Person access only to the Dubai group? Seems weird that admin has either access to EVERYTHING or nothing?
Join the Conversation
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.