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Does Webroot affect Adobe Premiere Pro?
Trying to run Adobe Premiere Pro CS6 which has run on Windows 10 in the past. Now I receive an error message, "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." I have updated my video card drivers and followed recommendations from other Forums but still cannot get the program to run. One of the suggestions I read mentioned blocks by security software. My question is, does Webroot block the running of Adobe Premiere Pro CS6?
Client not responding to commands after restoring a file
How can I get agent commands to execute? Webroot has quarantined a critical application for one of my users. I've gone in and restored it from quarantine but the application still won't run and it appears that Webroot is continuing to interfere with it. I have added an Override and also tried to go into Agent Commands, Idnentity Shield and Allow the application. My user is calling me evern 2 minutes demanding that I either make it work or take Webroot off their machine. I've tried to use Agent Commands to Consider all items good, remove password protection (so I can try to disable their client) but nothing seems to be working. When I view commands selected for endpoint I see a series of commenads lined up that say Not yet received. Our policy sets polling interval to 15 minutes. I have asked the user to refresh configuraiton multiple times and reboot. Nothing seems to work. How can I get these commands to exe
Webroot Flagging Brutal Doom 64 EXE, Ceasar 4 EXE, and whole bunch of Steam stuff
most noted is the Steam notibles...the Restart Helper was taken, OpenVR, SteamVR and now it's ringing every **bleep** minute on everything steam! i'm the admin of the PC and there is no changes....something happened when in the last 24 hours as there was this yesterday
Cannot uninstall, & not showing in web console
I cannot uninstall webroot from a customer's computer using add/remove programs. I tried "C:Program Files (x86)WebrootWRSA.exe" –uninstall" and it says "are you sure you want to uninstall" and I say yes, then it says it's being managed by the central console and I have to make the changes there. BUT, the machine doesnt' show anywhere in the console either. I need to get this off the customer's computer so that I can reinstall using a different procedure and get it to show in the management console. Help! ~Matt
Trying to embed Group in wsasme.msi using Orca
I need to embed a group association into the wsasme.msi file before providing the installer to a client. I've reviewed the documentation and tried to use Orca.exe to do so, and in my tests the endpoint is always added to the Default Group. I've selected the group I want to specify, then from the Actions menu chose 'Deploy endpoints to this group' in order to obtain the group code. I then tried setting the CMDLINE property in the .msi file to this: "SME,quiet,Group=-nnnnnnnnnnnnnnnnnnn" /qn /l*v %windir%wsa_install_log.txt Trying to make this work, I've tried making the word group lower-case. I've tried removing everything after the quote marks (at the end of the Group code). I've tried using the Group name instead of number. No matter what I try, my test endpoint is always added to the Default Group. My test endpoint is a VM, and after each failed attempt, I am uninstalling WR, deactivating the endpoint in the WR portal, renaming the end
Trouble saving files to network file share
We have users who randomly are unable to save files like Word, Excel or other to network shares, typically over a VPN connection. When doing so they get "file is currently in use try again later" messages. It doesn't happen all of the time, however you can typically recreate the issue by opening and saving a file a few different times. In our troubleshooting we found that removing Webroot SecureAnywhere off of the client machine resolved the issue. Once re reinstalled the client we had saving problems again. We also isolated the server with the file shares by removing any A/V that was installed with no net effect. Any ideas what might be causing this on on the client side? Like I mentioned, only happens over the VPN, I do not have the same problems when opening and saving files on the local network so there must be something the Webroot client is doing in the communication stream to create the problem.
Questions on application protection settings
Could use an explanation here. Thanks in advance. I'm trying to determine the best settings for mainly web browsers, but I'm a little confused as to the options and combinations of each . My options are as follows : Protect, Allow or Deny with combinations of 2 of the 3. It seems I can choose 3 different scenarios. I can select [b]Allow/Deny[/b], [b]Protect/Allow or Protect/Deny.[/b] Given these explainations for each below, unless I'm misunderstanding something how would it possible to have have an application both under [b]"Protect"[/b] and [b]"Allow"[/b] at the same time? OR, an application set to [b]"Allow"[/b] and [b]"Deny" [/b]simultaneously? As I stated, I must be misunderstanding the explanations. [b]Protect.[/b] “Protected applications” are secured against information-stealing malware, but also have full access to data on the system. You might want to add financial management software to the category. When yo
BSOD 0x50: PAGE_FAULT_IN_NONPAGED_AREA
The latest Webroot release 184.108.40.206 with its updated wrkrn.sys file seems to have caused some BSOD's with 2008r2 after our systems rebooted last night. I was able to delete the file from a repair command prompt and then reboot into normal operating mode. I have a ticket in with Webroot support about this issue, but I thought my issue should be shared. Update: I have talked with an MSP using Webroot who has had the same problem today. They also report that if you reboot your machine again after Webroot has a chance to reinstall the wrkrn.sys file it will start throwing up BSOD messages again.
Update on Winlogin 4005 & Terminal Servers - November 22, 2016
[b]Important update on new release for customers operating Webroot Secure Anywhere on Terminal Servers in a virtualized environment[/b] Issued: 22nd November 2016 [b]Overview of known issue:[/b] Webroot has been actively tracking and monitoring an issue that affects some customers operating Terminal Servers in a virtualized environment. During a fault condition, a Winlogin 4005 error occurs where an RDS user is unable to connect to the RDS server, and the event logs display a message indicating that Winlogin has stopped responding. Interim advice issued by Webroot engineering teams recommended setting the WSAB Self-Protection function to ‘Minimum’ on all Server Policies as this significantly reduced the frequency of Winlogin 4005 errors in most cases. [b]Update:[/b] Further to that advice, Webroot engineering teams developed a new, stabilizing agent release to address causes of the 4005 error and made this agent available to a select group of customers to t
Update on Winlogin 4005 & Terminal Servers - November 17, 2016
[b]Important update message for customers operating Webroot Secure Anywhere on Terminal Servers in a virtualized environment[/b] Issued: 17th November 2016 [b]Overview of known issue:[/b] Webroot has been actively tracking and monitoring an issue that affects some customers operating Terminal Servers in a virtualized environment. During a fault condition, a Winlogin 4005 error occurs where an RDS user is unable to connect to the RDS server, and the event logs display a message indicating that Winlogin has stopped responding. [b]Update: [/b] Interim advice issued by Webroot engineering teams recommended setting the WSAB Self-Protection function to ‘Minimum’ on all Server Policies as this significantly reduced the frequency of Winlogin 4005 errors in most cases. Webroot engineering teams have developed a [b]fix[/b] which is currently undergoing regression and environment testing. The engineering and QA teams continue to treat this as their highest priority and are predicting thi
Duplicate entries when upgrading to Windows 10
Hi, Has Webroot found a resolution to the problem of duplicate entries in the GSM console when agent systems upgrade to Windows 10? We're constantly having to deal with going into the GSM and look for and deactivate the older duplicate (the windows 7/8 system) when they are upgraded to 10 in order to prevent being billed extra for endpoint usage. Tsk Tsk... John
I don't get how I am supposed to manage overrides in the web portal.
All I see is a list of MD5 hashes and unless I drill down I cannot see the file name. If I look at my global overrides, there are about 900 entries of files that I have labelled as good. A large number of these were probably considered unknown in the cloud when I added them. Presumably, some of them have become "known good" since then. It seems like I should be able to look at the list of file namess and what their current cloud status. Then I could remove unneccessary override from my whitelist. Better yet, maybe pruning of the override list could be automatic. It also seems confusing that override can be global or attached to a site or policy. Many things I whitelist are at the global level, but it does not seem that I can tell if there are policy-level overrides for the same file. Am I missing something that would allow me to effectively manage these lists?
Reverting files to previous versions
Hi, I am sure I've read about Webroot being the only one AV which has the possibility to revert files to previous versions (especially in case of *crypt* ransomware infection). But I have never seen such an option anywhere inside WRSA. I know exactly what Previous Versions under Windows OS are. And I know how Windows works. But I was hoping Webroot has some ADDITIONAL MECHANISM to be able to revert to previous version, regardless of Windows native file history. Did I get it wrong about Webroot possibilites? Or am I missing something? Thanks!
Webroot download and run
Hello All, We have been using webroot now for a few months and I have been exploring some of the features that webroot has and I stumbled across the download and run file feature and I was testing it but for some reason I am not able to get it to work. Basically I am trying to run a .msi installer and its not working. Does anyone know which directory the file gets stored when its downloaded? What is the correct syntax that should be used? Any help is greatly appreciated
Users unable to login to terminal server with Webroot installed.
We are deploying Webroot to our clients and have been running into an issue with users unable to login at a certain point. After testing we found it has to do with Webroot being installed on there but we cant figure out what is causing the issue and we've had to remove Webroot. This seems to only be affecting Server 2008 R2 environments.
We are seeing issues with Windows 7 desktops connecting to a Citrix session with their printers.
The printers connect successfully, however when they try to print to them the jobs seem to disappear. Attempting to print again, the printer shows offline in the session even though the Windows 7 OS can communicate with the printer fine. We disabled all functionality with Webroot and the issue persists, however when we flat out uninstall it printing from Citrix works as expected. We have added exclusions for the spooler folder and the Citrix installation folder with no luck. Any advice or feedback is appreciated as this is holding up a deployment of 2000 seats. Edited update: The printers are connected via network using a mixture of both TCP/IP ports and HP Proprietary ports.
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