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- 560 Topics
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Detailed and customized reports for MSP's
I was looking into the reports and was wondering a couple things: 1. Can we generate non-graph reports? Something with text detailing type of threat discovered, when it was identified and when it was removed? 2. Adding a company logo to the title screen. 3. Modifying the format displayed for current reports. ie: instead of showing 1 report per page possibly show 4 reports per page? Regards, Matt
How to have Webroot to do a FULL scan on all endpoints in the Management Console? (Sality infection)
We have Sality infections spreaded over 350+ endpoints. Webroot support simply suggested to re-image endpoints - which is obviously the latest thing we want to do. Some endpoints (the file servers and some clients) we cleaned with ESET/Kaspersky boot CDs. ESET/Kaspersky found 100-600 infected files per endpoint, one files server had 68.000+ infected files that Webroot did not find! but still the company cannot work as infected endpoints reinfect file shares, and then from file shares even cleaned PCs got reinfected again. We use Webroot on the servers, too, and it does not stop reinfection of shared folders! We think maybe we should do a full scan with Webroot on all endpoints, but we cannot see any agent commandfor that in the console. How could we command Webroot to do a FULL scan on all endpoints in the Management Console? Any other idea how to get rid of Sality?
Sending automated scheduled reports to clients
As an MSP I need to send a monthly report of all the cool stuff we do for clients each month that would otherwise go unseen. After all if we do our job right, the client never hears from us, except when we send the bill or otherwise proactively communicate with them. So the threat history report is great because it will show everything we protected them from each month when we send it with the bill. But obviously it defeats the purpose when an MSP tool requires manual intervention every billing cycle. Is there a way to schedule the report to go out to a client at a specified day each month? Thanks for any help and ideas! Regards, Jason Wintensive Technologies
Why does your software block Autodesk software updates?
Topic says it all. I've got about $50,000 in software here that I can't update because your AV software blocks it. This started about 2 or 3 weeks ago, maybe a little more. It's also deleting the plugins that I have for Autodesk Inventor. Now, if I could get the IT people to let me turn it off temporarily, that'd solve the problem with the software updates ... but it wouldn't help with stopping your software from killing off my plugins. This is a pretty massive fail, Webroot. Are you guys partnered up with the makers of Solidworks or something?
How to create report of Webroot protected endpoints?
Hi all, I may have overlooked somethign basic.... I want to email a list of hosts protected by Webroot to my client (he doesn't want to log into the console). Is it possible to generate a report of hosts with webroot installed, and export it to pdf of csv or somethign similar? I had a look in the reports tab but couldn't find a way of doing it. Cheers, Simon
Can i create a MSI installation file with both productkey and group name?
Can i create a MSI installation file with both productkey and group name? i know about the command lines but i want one file easy to install for clients that puts them in the right group at ounce. thanks in advance Mattias
Has anyone deployed WSA in a Windows Server 2012 environment?
We have a potential customer who would like to know what other customers' experiences have been when deploying Webroot SecureAnywhere Endpoint protection in a Windows Server 2012 environment. If anyone has done so, we would love to hear from you. Thanks!
Webroot for XP
Hi As everyone knows Microsoft dscontinues support for Win XP in April 2014. Is Windows XP going to be listed in Platforms Supported by Webroot after April 2014? I also wonder what will be the reaction of other AV vendors. It seems to me that's extremely risky for AV product to officialy support OS which is no longer patched.
Deploying via GPO
Hey guys I was hoping someone could possibly help me out. Now I wont lie when I say I'm really liking this stuff, but the only problem IM having is deploying with GPO. It shouldn't be this hard but for some reason its not working at all. I even did a little test and it went like this I put the folder on the root of C of a test server, shared it out like I was supposed to in the youtube vid they have. I put both firefox, AND webroot in there, so both would have the same permissions. I then set the GPOs up the exact same, nothing was different. Then I moved it to the OU where it is going to end up, i did a gpupdate on the server, then on my computer, then logged off and back on. when i logged back on, firefox was there, webroot was not? Why is webroot not installing at all i keep getting the same thing when i do gpresult -r. The following GPOs were not applied because they were filtered out Local Group Policy Filtering: Not Applied (Empty) and like I said b
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