Got a Question?
Have a product question? Start here!
- 560 Topics
- 2,302 Replies
Anyone get e-mail from Sophoss stating they received your "online" payment for $399.99
I received an e-mail to a rarely used account from Sophoss with an embedded image of an invoice stating they received my “online” payment along with a phone number. I called they claimed they received payment by check, het nothing showed in my accounts supposedly from for antivirus subscription? I also rec'd an email from myself stating my WebRoot subscription renewal will be $374.00 and had Geek Squad logo, etc. When I called BB GS they had no knowledge of what I was talking about. I presumed the GS e-mail was a scam as it did not have my new key code. WebRoot CS suggested I contact BB GS specifically for WedRoot support. Given they did not ask for any account or credit card info. and nothing has hit my accounts or credit cards, I cannot take any more action. Appreciate any feedback.
Where I can find Webroot event format
Hi, there:I have been looking for the structure or format of webroot event log and havent find anything yet. I need to now if uses Syslog or CEF or LEEF or log4j or any other standard to write logs, and the fields that are logged to the files by events (Operational, system, Threat and so on).Thanks in advance
cant download aba file
When i try to download our aba file from our payroll system it says failed- virus scan failed. I have checked my in Internet setting as suggested by windows which only leaves webroot, can you tell me how i can allow my aba file to download each week without too much hassle or risking viruses?
My experience is this I bought a new laptop and installed webroot on my new laptop about 2 weeks ago with a 14 day trial. Now the 14 day trial changed to over 800 days within the week. I find this really bizarre and wonder if webroot servers are ok or something going on? This happened before when I bought a key from the webroot website several years ago for my desktop and the days were fluctuating and then returning to normal it was weird and I got help from customer support and they say oh looks like you got free days enjoy. Really?? Recently I been trying to find a good answer for my question. I reached out for support for my free trial but I get a not so interested answer. Thank you for contacting Webroot. We are always more than happy to help! Our records show that although the trials are normally 14 days, you did get a long trial period. Should you need anything in the future, please do not hesitate to call or e-mail us. Best regards, Webroot Support Team
2 questions what is going on with Webroot?
2 questions 1st.? I had to update and sign into android phone app was this really webroot and did I get a new webroot app or something? 2nd ? I kept /keep getting a prompt to sing into webroot account on my desktop the prompt tells me to sign into my webroot account when I go to the account even via webroot I get to a place that is sign into webroot carbonite and I try to sign on there but cannot Is my webroot account still good
question about renewing
We renewed on line last night, and the payment to our card shows as pending. Today we are still getting the prompt to renew. The instructions said we did not need to download because we were a renewal customer. Is this correct? When will the prompt go away, and are we really renewed and covered?
Computer super slow after exactly 5 minutes of startup
For the last few hours now my computer has been acting extremely slow after exactly 5 minutes after being started up. Programs would take 10x the normal length of time to start and google searches were almost impossible. Viewing reliability history I saw the informational event “core” stating “Windows Installer installed the product. Product Name: Core. Product Version: 1.2.1024. Product Language: 1033. Manufacturer: Webroot. Installation success or error status: 0.” Seeing that this has been installed just an hour before the problems started I uninstalled Webroot and it fixed all my problems. I can confirm this has not just happened to my Pc. There is another pc I own that is protected by Webroot and had the same message in the reliability history. Sure enough at exactly 5 minutes after startup the computer starts acting like it has 200 viruses installed.I’m not sure if this has been mentioned before so I just wanted to state my experience. I haven’t tried reinstalling Webroot yet bu
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.