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Keep getting notification on my phone: SecureAnywhere Important Update Available
This notification is relentless, alerting me every five minutes! I’m not 100% sure it’s even coming from Webroot. It’s telling me to download the new app from Play Store, Launch the new app and create an account (already have an account, why is it asking me to create a new account?), and remove the retired app. Is this really coming from Webroot, or am I being scammed?
Stop with the popups "Sign up for My Account" and other popups. Just STOP.
Giving McAfee and other cancerous anti-virus a run for its money in terms of ANNOYING and OBNOXIOUSWho thought allow Webroot SecureAnywhere to send popups to their customers was a good idea? This is beyond annoying. I have never seen these sort of annoying popups until now this month and I’ve been subscribed since 2016. Stop asking us to sign up for “My Account” and stop asking us to accept your terms of service. How many times do I have to close these damn popups before I chargeback my credit card?
Cannot Play Assetto Corsa Competizione online while Webroot is running
Hello, After a long process of elimination, disabling everything but Webroot, I’ve determined that it was Webroot that’s keeping me from joining online servers in Assetto Corsa Competizione.(or at least disabling it resolves the issue). I’ve tried things like adding it to the list of allowed programs and disabling WebShield Realtime Shield and Firewall. No luck. I have to shut Webroot down if I want to play. This has been going on for 2 to 3 weeks. I also get the same problem in iRacing. Also, I’ve noticed SimRacingStudio crashing during this period, and it never has before (I use SimRacingStudio to send telemetry data to my motion rig). I’ve found the following error, after reading the logs from Assetto Corsa Competizione: setTimeout error detected 10038 Here’s a link to an article about it. Any Ideas? Thanks
Renewal Not Updating
A few days ago I noticed that my webroot subscription was about to run out, so I clicked the renew button in the webroot app and renewed it. I heard it could take a few days or even until the current subscription runs out. So far it’s been 2 days and it still says my subscription is about to run out, and when I look at the app again the renew button is gone. I don’t know if I’m missing something or if it’s supposed to take a long time to update.
Blue screen during scans
I purchased Webroot about a week ago. Everytime I try to run a scan, my computer blue screens. The dump files don’t mean a whole lot to me but do confirm that WRSA.exe is the offending process. I’ve sent a couple of messages to Webroot support but have yet to hear anything back. Does anyone have any ideas of what may cause this or should I just ask for a refund?
Windows 10 message that Webroot and Defendor are both turned off keeps oping up.
When I login, the message that Windows Defender and Webroot SecureAnywhere are both turned off. When I run Webroot and start a scan, Webroot suddenly disappear. This is happening on a Surface running Windows 10 Home and on a Surface Pro running Windows 10 Pro. It doesn't occur on my desktop PC which is running Windows 10 Enterprise. I have seen this being reported 3 years ago. The fix suggested cannot be applied to the current version of Windows 10.
Opera updates often blocked by Webroot
I do not know what's different and it's not every update, but often when Opera updates and I go to run it I get this error message. The error message "fixes" were useless as it turns out Webroot is somehow blocking the program. I have confirmed that Webroot is the offender as I can run Opera just fine when I shut down protection. Michael[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/a09b4846-3cd3-489c-8e23-a75aab07fac1.png[/img]
Install Webroot on Virtual Machines?
Just wondering what the recommendation is with regards to installing Webroot on virtual machines? I'm putting together a few new Windows servers that will host (Hyper-V) multiple Windows 2016 servers. Should I install AV on just the physical servers? Should I install AV on just the VMs? Should I install AV on everything? Thanks for any help.
cant uninstall webroot error ?
im trying to uninstall webroot but it gives this error it is necessary to login as admin to access this feature im the admin user i read in other topics start pc in safe mode but i cant because safe mode dont work just stay on the boot loading screen so i need another way to uninstall webroot
Webroot blocking downloads
Until a few days ago, I had no trouble downloading files from my colleague. Suddenly Webroot is blocking them and the only thing I know how to do is to close Webroot, download, and then open it again. How can I tell Webroot that these are safe files and to allow me to download?Thanks!
Webroot problems with Firefox on Windows 10
Hi, we have been dealing with few computers, all having the same problems - mouse freezing when starting Firefox. Have been trying all sort of stuff, uninstalling Firefox, removing all extensions, updating Windows, removing Webroot browser extension, installing old versions of Firefox, installing new latest Beta Firefox...but all those at no avail. Still mouse clogging, practically unusable computers. Until one pointed into right direction: try uninstalling Webroot, just for test. And Voila! All is working now, light speed, no problems! Just for test I installed back Webroot to one of those computers, and immediatelly Firefox become unresponsive. Actually so unresponsive, that I needed to hard-boot into Restore Mode. And I am sure that Browser Extension was NOT active! What's going on? Any info on this?
Chrome webroot add-on no longer downloadable
Hello, I used to manually install the Webroot extension for Google Chrome through the following link: https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd Today I discovered that the URL is no longer working and reports a 404 error. Does someone know if there is a new URL? Thank you. Daniele
Can't Download Files
Hi, I am unable to download files on my laptop and could not find an answer in the forums. I have Webroot on my desktop computer and an older Asus laptop and it operates trouble-free. However, on my new Acer laptop, I am unable to download any files. The download tab indicates "Failed - Virus Scan Failed." This is immediately apparent with small files, such as images. With larger files, such as podcasts, the download appears to progress normally, with the timer counting down: 3 minutes remaining, 2 minutes remaining, 1 minute remaining, etc. until the end at which point the Failed tab pops up. I followed Windows instructions to be certain that the Internet Settings were not hindering this. No other virus or protection programs are active on the computer that I am aware of, including Windows Defender. Can someone please tell me if Webroot is blocking these downloads, and if so, how to correct this. Your help would be greatly appreciated. The inability do download any
Error when posting to forum: "Correct the highlighted errors..."
The last few times I've tried to post a new message or reply to someone, I get the error "Correct the highlighted errors and try again", and below the editor box it'll say something like "The message body contains }, which is not permitted in this community. Please remove this content before sending your post". This seems to happen for random, innocuous bits of punctuation, and sometimes for characters that aren't even there. I've tried it in the latest versions of Firefox and Chrome. Anyone know if there's a workaround or fix for this? By the way, I tried to provide a screenshot, but when I do it gives me the error "The message body contains 18 -02 -27, which is not permitted in this community. Please remove this content before sending your post."
Windows XP and Windows Server 2003 Support
I hate to ask this and please no responses telling me to get off these versions of Windows because they aren't supported by Microsoft. I already know that and I'm pushing for upgrades, but I don't control the budget. My question is, how much longer will Windows XP and Windows Server 2003 be supported. The last report I can find on Windows XP is April 2019, but that was from 2014 and it said that might be extended. I don't have any info on Windows Server 2003. Thanks for anyone that can give me an answer to this! Thanks, Nic
Is Webroot protect outlook attachments?
Hi, Iam new to Webroot and hope ensure some aspects of this solution before switch from current one used. I want to get Webroot Secure Everywhere and want to ensure if it protects emails reach outlook app from malicious in attachments by installing plug in or such that? And is the Endpoint for business do that too? I need to make a decision if this is suitable for me or not since using outlook as email client for business email and sometimes receive spam mails attached with malicious files Thank you in advance
Hi, I've ran the uninstaller in the control panel but it doesn't seem to have removed webroot. There is no "webroot" folder in program files. Instead, I have C:\Program Files\eEHyHVor. There are 2 files in "eEHyHVor". They are "lkfnejMY.exe" and "WRSkyClientConnect.x86.dll". There seems to be 1 service running "WRSVC". I'm not able to stop it.
Windows XP and Windows Server 2003 Support
I need to know how much longer Webroot is going to support Windows XP and Windows Server 2003. I’ve heard rumors of a version split, one to control legacy OSs like these and one that would continue to receive updates. However, I don’t have a confirmation on this, nor how long it will be supported. I received my 60 day notice right before Thanksgiving. There was an email address in the email to contact if you had questions, CustomerSuccess@webroot.com. I emailed them on 12/4/2019 and 8 days later I still haven’t received a response to the question I’m posting here. I also have been working with support on another issue and brought this up to see if they knew anything. The support rep was extremely nice, but he was unable to give me any info on this question. We’re a business customer and need to be able to make a decision, which requires input. If we stick with Webroot we need to know that Webroot is going to support these OSs for the following year because Webroot doesn’t offer a ref
"WSAM6-Consumer" Wants to Use "webrootservices.com" to Sign In error message
My wife has been using Webroot on her iPhone 6 for two years (since she bought it). Now the icon for Webroot has changed and when we click on it, we get a message saying: Information has not been verified yet. Please enter your information on the Account Creation/Login page. There is a blue “Go” button at the bottom of the screen. When I click “Go” the message: "WSAM6-Consumer" Wants to Use "webrootservices.com" to Sign In appears, with the choices “Cancel” and “Continue.” I don’t trust this and don’t want to re-enter our info. Please help.
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