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Hi, Ever since the old console is not accessible to new/renewed licenses, all the KB’s I found about this are referring to the old (and beloved) console, where we had the “Deactivate” button.The issue I’m facing now is that a device is still showing attached to the license key, but I don’t know how to deactivate it. If I uninstall, will it deactivate? But what if I can’t uninstall as this device has issues booting the OS (hard drive crashed). What can I do?So to summarize the questions for the HOME version of Webroot:When I uninstall a device from the device itself (Windows/macOS) → does it deactivate and reclaim the license also in the console? How can I deactivate and reclaim the license if a device is not bootable anymore ?Thanks,Idan.
Yesterday I had noticed that the Webroot Filtering Extension was saying that it could be updated so I clicked it. I was unsure if it did anything because it didn’t indicate that anything happened. Afterwards, however, I noticed that no matter what site I was on the icon in the top-right corner of the screen would be the normal logo with a red dot in the bottom-left corner of it. No green check mark, no yellow exclamation point. In addition on every search engine, search results do not have an approval/warning next to them. The assumption is that the extension is no longer working and I don’t know why. After that, the next time I opened Firefox the extension logo is invisible, but still says “Webroot Filtering Extension” when mousing over it. Clicking it opens nothing. Next, I would disable and re-enable the extension but that would just bring me to a page telling me to verify my keycode, which I did (I can’t remember if the account is under our mom’s email or mine, but my brother and
I noticed that when playing Deathloop (via Steam), the CPU usage of webroot goes up to 25% and fluctuates between that number and 10% constantly.I tried adding the deathloop.exe to the ignore file in the PC security options, but it doesn’t let me (It’s almost ½ gig in size).Any solutions?Thanks.
Hi, I've ran the uninstaller in the control panel but it doesn't seem to have removed webroot. There is no "webroot" folder in program files. Instead, I have C:\Program Files\eEHyHVor. There are 2 files in "eEHyHVor". They are "lkfnejMY.exe" and "WRSkyClientConnect.x86.dll". There seems to be 1 service running "WRSVC". I'm not able to stop it.
My computer was beeping loudly and said that windows defender detected my IP number was hacked, I guess. They want me to call an 888 number, but I don’t think I should. I have you for protection, I thought you would know if I was having trouble. I am not savv with all this stuff and now I am afraid. Can someone help me?
I was watching some you tube videos on android phone I think that I still had the you tube app on when phone went to lock screen anyway, there was this guy sitting with just half of the body half of the face one eye down the middle. I have never noticed this before so I went to play store and found free webroot any how yes I will try to buy the webroot android when I can afford got webroot on 3 computers
Web Page Blocked!Client IP: 184.108.40.206Server IP: 10.100.5.32Attack ID: 20000022How do I unblock specific pages that webroot is blocking. This is an educational curriculum site and it is absurd that it is blocked!! How very irritating that it is coded so wrongly!
Hi. I can’t use cryptomining software with Webroot running on my computer. I have whitelisted these apps but I believe WSA just kills any applications that use 100% (or near 100%) of processor for several minutes. It’s possible to override this feature? I love WSA and don’t want remove it. Thanks!
Hi all, I may have overlooked somethign basic.... I want to email a list of hosts protected by Webroot to my client (he doesn't want to log into the console). Is it possible to generate a report of hosts with webroot installed, and export it to pdf of csv or somethign similar? I had a look in the reports tab but couldn't find a way of doing it. Cheers, Simon
Hi, Iam new to Webroot and hope ensure some aspects of this solution before switch from current one used. I want to get Webroot Secure Everywhere and want to ensure if it protects emails reach outlook app from malicious in attachments by installing plug in or such that? And is the Endpoint for business do that too? I need to make a decision if this is suitable for me or not since using outlook as email client for business email and sometimes receive spam mails attached with malicious files Thank you in advance
Hi guys, Is there a way to block files depend on extensions? In the whilelist I can do that to allow them but in the blacklist there is no option but MD5, so if I want to prevent scripts files to work with extensions like *.js,*.jar,*.bat, ..etc, is there a way to do that?
When I sort by "status" or "last seen" in group management with a site that has 50+ endpoints, the sorting only applies on a page-by-page basis. For instance, when I sort by status, an endpoint on the second page that "needs attention" will not show up at the top of the first page, but instead will show up at the top of the second page. The sorting applies to each individual page of 50 and doesn't re-sort the whole group of endpoints and re-order them. Example screen capture: [url=https://www.useloom.com/share/8a5f015ec1ae45c98c31fead6488bf68]https://www.useloom.com/share/8a5f015ec1ae45c98c31fead6488bf68[/url]
MS Teams Desktop version Update is being blocked by Webroot for all of our Teams users. They all started getting prompted for the x64 update file. Is there a fix for this or do we have to add the program to exceptions? Id rather not have to add programs to exceptions exspecially a Microsoft Product. I would think this would be a white listed program already. Please let me know if there is a fix in the works for this? Thank you for any insight!
My problem: I bought my Webroot Anywhere for 3 devices from Best Buy. They cleaned 1 computer, I purchased a new Laptop computer and they put Webroot Anywhere program on both. I went to Best Buy with my Laptop and discussed my issues with not being able to access my Account Console or my Password manager. My Account when I access it from Webroot is as if I don't have anything being protected. The Tech told me, because of many issues I was having, it would be easier to let my Webroot subscription expire and then purchase a new subscription. The Tech assured me my computers were being protected but that I would not be able to access my console or password manager. Should I do this, and let best Buy do a new Webroot install?
Moderator note: This conversation has been moved from a different thread. I hope Opentext improves the technical support. They seem to have gone on vacation or something. Multiple attempts to contact, no reply. Several difficulties this week. Not very impressive.
All I see is a list of MD5 hashes and unless I drill down I cannot see the file name. If I look at my global overrides, there are about 900 entries of files that I have labelled as good. A large number of these were probably considered unknown in the cloud when I added them. Presumably, some of them have become "known good" since then. It seems like I should be able to look at the list of file namess and what their current cloud status. Then I could remove unneccessary override from my whitelist. Better yet, maybe pruning of the override list could be automatic. It also seems confusing that override can be global or attached to a site or policy. Many things I whitelist are at the global level, but it does not seem that I can tell if there are policy-level overrides for the same file. Am I missing something that would allow me to effectively manage these lists?
Within the past few days, one of my games has no internet connection when webroot is enabled. This program never had an issue with webroot till recently. No settings I change will allow the connection unless I completely disable webroot. If it is allowing the connection, it makes it so slow that the connection always times out.
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