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MS Teams Update being blocked by Webroot in Windows 10
MS Teams Desktop version Update is being blocked by Webroot for all of our Teams users. They all started getting prompted for the x64 update file. Is there a fix for this or do we have to add the program to exceptions? Id rather not have to add programs to exceptions exspecially a Microsoft Product. I would think this would be a white listed program already. Please let me know if there is a fix in the works for this? Thank you for any insight!
Webroot recently started blocking a game's Internet Connection
Within the past few days, one of my games has no internet connection when webroot is enabled. This program never had an issue with webroot till recently. No settings I change will allow the connection unless I completely disable webroot. If it is allowing the connection, it makes it so slow that the connection always times out.
Webroot self abort
Webroot is self aborting on scan. Happens most often at startup but not always. Also occurs on some initiated scans but not all. Webroot has been removed and reinstalled - no change. Two different Webroot tech have remotely logged into my system to check operation, inspect logs etc - no change.Problem was “elevated” to tech department and message received for available times. I responded with a wide range of times available (I’m retired). Nothing has happened. Multiple follow up messages with no response. Webroot continues to regularly abort scan.
Win32 LocalInfect.2 Effects
I recently scanned my computer and found that in my google cache folder there was a file that was infected with Win32 LocalInfect. I am not sure when it got there because the last time I scanned everything was fine. I googled it a little bit to see what it does. I still am not completely sure what it does. I am also worried because I had a credit card saved on my google account. I just wanted know if any information that could have been on my google account is at risk.
How to have Webroot to do a FULL scan on all endpoints in the Management Console? (Sality infection)
We have Sality infections spreaded over 350+ endpoints. Webroot support simply suggested to re-image endpoints - which is obviously the latest thing we want to do. Some endpoints (the file servers and some clients) we cleaned with ESET/Kaspersky boot CDs. ESET/Kaspersky found 100-600 infected files per endpoint, one files server had 68.000+ infected files that Webroot did not find! but still the company cannot work as infected endpoints reinfect file shares, and then from file shares even cleaned PCs got reinfected again. We use Webroot on the servers, too, and it does not stop reinfection of shared folders! We think maybe we should do a full scan with Webroot on all endpoints, but we cannot see any agent commandfor that in the console. How could we command Webroot to do a FULL scan on all endpoints in the Management Console? Any other idea how to get rid of Sality?
Webroot not blocking any outgoing traffic on windows 10 machines...
Hello, Discovered today that the latest build of Webroot on windows 10 computers don’t block any outgoing traffic, no matter what the settings are (allow or block). Also, the advanced settings the of firewall to block programs has no effect as well (I usually have it set to block all traffic unless explicitly allowed). Feel free to test yourself. Would love to know I’m not the only one (tested and broken on three different win 10 machines, works fine on two win 7 machines). You been warned...
Issue with SMB shares on 1709 and 18.104.22.168
Hi. We have recently seen a number of individuals running W10 build 1709 and WSA 22.214.171.124. File shares have become unusable, resulting in a "folder path not found" error in other W10 clients and even from the host PC itself. In all cases, we have found that the host PC can see its own shares, but gets that error when opening them. Other clients get that message when trying to connect to the host, before listing the shares. All of the affected were being managed by the workstation policy with Identity Shield enabled. We have found that after uninstalling the WR client from the portal, and restarting the host PC, that all sharing/access issues are resolved. As yet, we have not reinstalled WRSA on any of the affected machines and all of the affected are being managed by an alternative AV until we can identify what is causing this.
Webroot malware test file
Hi , we have recently been pen tested and the testers were able to upload a eicar.txt test virus file into one of our applications without Webroot detecting it. According to Webroot support, they do not support eicar test files. Just wondering if Webroot has its own malware test file which is of txt, .doc or pdf format.
Webroot Context Menu not there
This is an ongoing issue and I’ve emailed support about it but it was not resolved. But I’m asking here in case there is a solution they did not suggest. Windows 10 Webroot SecureAnywhere 126.96.36.199 When I right click an exe or .zip I want to have scanned, Webroot is not there. To scan a single file, I have to open Webroot >PC Security >Scan and Shields >Custom Scan >Custom >Add File/Folder >Find the file >Scan File. That is a lot of work to scan one file. I enjoy the comfort of knowing a file is safe to run but I’m also lazy at times. The Advanced Settings >Scan Settings >Enable Right-Click Scan in Windows Explorer box is checked. I’ve uninstalled Webroot. Reinstalled. Made sure box was checked. No change. Unclicked box, rebooted, clicked it again, rebooted. No change. First noticed on new PC install. Problem exists on other PC laptop. Any other ideas?
Missing Webroot icon from taskbar
Hello, Recently my Windows 10 OS was corrupted but repaired. However, the Webroot icon in my taskbar is now gone. I’ve checked the Webroot site and it seems that I’m still covered but I’m not sure if Webroot will notify me when they’re running a scan on my system ( I prefer to see these pop-ups as they are reassuring).How can I get the icon back and will Webroot continue its notifications?
Enabling Scan Logs for Endpoints
Sorry if this has already been posted, but I could not find it anywhere. I was wondering if there is a way to enable full scan logs for all computers in a policy all at once, so that I do not have to manually remote into every computer for a client and enable this?
Sign in/sign out to Webroot Identity Portal
Trying to sign into the Identity Portal, after entering the second and fourth number of my Security Code (or whatever digits are assigned), I get a logged-in page, followed immediately by a logged-out page, followed immediately by the sign-in page for entering user name and password. What gives? Thanks!
Removing Deactivated Endpoints
The two posts I've seen regarding this issue are from 2013 and 2015... each post contains verbage that this is "in the works". It's 2018... is it still in the works? I cannot seem to find anywhere on the dashboard or console to remove endpoints I have deactivated. Do I still need to send in a ticket for support to remove them?
Webroot and Windows Defender
I have read that Webroot can run along side Windows Defender. My question is what's the point of having defender running when we have Webroot SecureAnywhere running? If your recommendation is to disable Windows Defender could someone give me the steps to do so in Windows 10 and Server 2016?
Last pass premium Not working
After 30 days the LastPass account I have done due to webroot partnering with it just went free instead of keeping it premium and if I try to upgrade gives me this message:What can I do about it? I’m about to cancel the subscription because of this since I would need another password manager and that defeats the purpose of having webroot on everything.
Webroot Freezing Win10 after latest updates
G'day folks, new here. I joined to get some assistance. I have two clients whose machines froze after rebooting following latest updates to Windows 10 last week. I have reset both computers whilst trying to find the culprit. Installing Webroot on a fresh install of Win10 with updates, no other programs and it freezes. If I install it in safe mode, it installs but the computers freeze when entering desktop. I then have to restore back. What is going on with Webroot?
Webroot download and run
Hello All, We have been using webroot now for a few months and I have been exploring some of the features that webroot has and I stumbled across the download and run file feature and I was testing it but for some reason I am not able to get it to work. Basically I am trying to run a .msi installer and its not working. Does anyone know which directory the file gets stored when its downloaded? What is the correct syntax that should be used? Any help is greatly appreciated
Command to poll console on a Mac agent?
I regularly use the WSAB -poll command for Windows workstations, having scripted it into our RMM software so I can force agents to poll the Webroot console when I have made policy changes, or when I've found an update is available. Is there a similar Terminal command for Mac agents? I'd like to be able to work with the Mac agent the same way, pushing out a poll command to them when an agent is not updating.
Endpoint scan other harddrives then C:?
Hi, I have endpoint installd on two fileservers and endpoint are setup with default standard server policy but it do seem that endpoint don't scan D: or other harddrives beside C: when it's scheduled to scan trough my files. How can I change that? I want Endpoint to scan trough all of my files and that's includes my other harddrives also sutch as D: E: etc.
Webroot Secure Anywhere Firewall & Windows 11 Firewall
Hi folks - Could I ask, the Secure Anywhere application / subscription of course has a built-in firewall. I am running Windows 11 which has its own Windows defender also with a firewall. Currently I have both enabled but is this necessary and could it cause performance degradation in respect of internet speed or possible conflicts?? Is it better to have one or the other live rather than both running at the same time.To date I don't believe I have had any conflicts, but my system does sometimes have issues with internet connectivity which could be due to having x2 firewalls running at once.Thank you - Ben
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