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Hello, I used to manually install the Webroot extension for Google Chrome through the following link: https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd Today I discovered that the URL is no longer working and reports a 404 error. Does someone know if there is a new URL? Thank you. Daniele
The last few times I've tried to post a new message or reply to someone, I get the error "Correct the highlighted errors and try again", and below the editor box it'll say something like "The message body contains }, which is not permitted in this community. Please remove this content before sending your post". This seems to happen for random, innocuous bits of punctuation, and sometimes for characters that aren't even there. I've tried it in the latest versions of Firefox and Chrome. Anyone know if there's a workaround or fix for this? By the way, I tried to provide a screenshot, but when I do it gives me the error "The message body contains 18 -02 -27, which is not permitted in this community. Please remove this content before sending your post."
Hi, I've ran the uninstaller in the control panel but it doesn't seem to have removed webroot. There is no "webroot" folder in program files. Instead, I have C:\Program Files\eEHyHVor. There are 2 files in "eEHyHVor". They are "lkfnejMY.exe" and "WRSkyClientConnect.x86.dll". There seems to be 1 service running "WRSVC". I'm not able to stop it.
I need to know how much longer Webroot is going to support Windows XP and Windows Server 2003. I’ve heard rumors of a version split, one to control legacy OSs like these and one that would continue to receive updates. However, I don’t have a confirmation on this, nor how long it will be supported. I received my 60 day notice right before Thanksgiving. There was an email address in the email to contact if you had questions, CustomerSuccess@webroot.com. I emailed them on 12/4/2019 and 8 days later I still haven’t received a response to the question I’m posting here. I also have been working with support on another issue and brought this up to see if they knew anything. The support rep was extremely nice, but he was unable to give me any info on this question. We’re a business customer and need to be able to make a decision, which requires input. If we stick with Webroot we need to know that Webroot is going to support these OSs for the following year because Webroot doesn’t offer a ref
My wife has been using Webroot on her iPhone 6 for two years (since she bought it). Now the icon for Webroot has changed and when we click on it, we get a message saying: Information has not been verified yet. Please enter your information on the Account Creation/Login page. There is a blue “Go” button at the bottom of the screen. When I click “Go” the message: "WSAM6-Consumer" Wants to Use "webrootservices.com" to Sign In appears, with the choices “Cancel” and “Continue.” I don’t trust this and don’t want to re-enter our info. Please help.
I am attempting to troubleshoot an issue where WR support indicated copying the policy in use, rename the newly created policy, then edit the changes i need. Cannot edit any settings on new or default policy. Checked another client (out of 100+ companies) and not able to edit their policies as well. I am Admin. What has changed?
MS Teams Desktop version Update is being blocked by Webroot for all of our Teams users. They all started getting prompted for the x64 update file. Is there a fix for this or do we have to add the program to exceptions? Id rather not have to add programs to exceptions exspecially a Microsoft Product. I would think this would be a white listed program already. Please let me know if there is a fix in the works for this? Thank you for any insight!
In Google and Microsoft search my website madisoncapital.com has the caution symbol and the message “This site may contain content that could affect your online security” Not sure what is causing this. What do I need to do to receive the Trustworthy symbol? Thank you.
Webroot is self aborting on scan. Happens most often at startup but not always. Also occurs on some initiated scans but not all. Webroot has been removed and reinstalled - no change. Two different Webroot tech have remotely logged into my system to check operation, inspect logs etc - no change.Problem was “elevated” to tech department and message received for available times. I responded with a wide range of times available (I’m retired). Nothing has happened. Multiple follow up messages with no response. Webroot continues to regularly abort scan.
How to have Webroot to do a FULL scan on all endpoints in the Management Console? (Sality infection)
We have Sality infections spreaded over 350+ endpoints. Webroot support simply suggested to re-image endpoints - which is obviously the latest thing we want to do. Some endpoints (the file servers and some clients) we cleaned with ESET/Kaspersky boot CDs. ESET/Kaspersky found 100-600 infected files per endpoint, one files server had 68.000+ infected files that Webroot did not find! but still the company cannot work as infected endpoints reinfect file shares, and then from file shares even cleaned PCs got reinfected again. We use Webroot on the servers, too, and it does not stop reinfection of shared folders! We think maybe we should do a full scan with Webroot on all endpoints, but we cannot see any agent commandfor that in the console. How could we command Webroot to do a FULL scan on all endpoints in the Management Console? Any other idea how to get rid of Sality?
Hi , we have recently been pen tested and the testers were able to upload a eicar.txt test virus file into one of our applications without Webroot detecting it. According to Webroot support, they do not support eicar test files. Just wondering if Webroot has its own malware test file which is of txt, .doc or pdf format.
Hello, Discovered today that the latest build of Webroot on windows 10 computers don’t block any outgoing traffic, no matter what the settings are (allow or block). Also, the advanced settings the of firewall to block programs has no effect as well (I usually have it set to block all traffic unless explicitly allowed). Feel free to test yourself. Would love to know I’m not the only one (tested and broken on three different win 10 machines, works fine on two win 7 machines). You been warned...
Hi. We have recently seen a number of individuals running W10 build 1709 and WSA 188.8.131.52. File shares have become unusable, resulting in a "folder path not found" error in other W10 clients and even from the host PC itself. In all cases, we have found that the host PC can see its own shares, but gets that error when opening them. Other clients get that message when trying to connect to the host, before listing the shares. All of the affected were being managed by the workstation policy with Identity Shield enabled. We have found that after uninstalling the WR client from the portal, and restarting the host PC, that all sharing/access issues are resolved. As yet, we have not reinstalled WRSA on any of the affected machines and all of the affected are being managed by an alternative AV until we can identify what is causing this.
This is an ongoing issue and I’ve emailed support about it but it was not resolved. But I’m asking here in case there is a solution they did not suggest. Windows 10 Webroot SecureAnywhere 184.108.40.206 When I right click an exe or .zip I want to have scanned, Webroot is not there. To scan a single file, I have to open Webroot >PC Security >Scan and Shields >Custom Scan >Custom >Add File/Folder >Find the file >Scan File. That is a lot of work to scan one file. I enjoy the comfort of knowing a file is safe to run but I’m also lazy at times. The Advanced Settings >Scan Settings >Enable Right-Click Scan in Windows Explorer box is checked. I’ve uninstalled Webroot. Reinstalled. Made sure box was checked. No change. Unclicked box, rebooted, clicked it again, rebooted. No change. First noticed on new PC install. Problem exists on other PC laptop. Any other ideas?
Sorry if this has already been posted, but I could not find it anywhere. I was wondering if there is a way to enable full scan logs for all computers in a policy all at once, so that I do not have to manually remote into every computer for a client and enable this?
Trying to sign into the Identity Portal, after entering the second and fourth number of my Security Code (or whatever digits are assigned), I get a logged-in page, followed immediately by a logged-out page, followed immediately by the sign-in page for entering user name and password. What gives? Thanks!
I have read that Webroot can run along side Windows Defender. My question is what's the point of having defender running when we have Webroot SecureAnywhere running? If your recommendation is to disable Windows Defender could someone give me the steps to do so in Windows 10 and Server 2016?
The two posts I've seen regarding this issue are from 2013 and 2015... each post contains verbage that this is "in the works". It's 2018... is it still in the works? I cannot seem to find anywhere on the dashboard or console to remove endpoints I have deactivated. Do I still need to send in a ticket for support to remove them?
After 30 days the LastPass account I have done due to webroot partnering with it just went free instead of keeping it premium and if I try to upgrade gives me this message:What can I do about it? I’m about to cancel the subscription because of this since I would need another password manager and that defeats the purpose of having webroot on everything.
G'day folks, new here. I joined to get some assistance. I have two clients whose machines froze after rebooting following latest updates to Windows 10 last week. I have reset both computers whilst trying to find the culprit. Installing Webroot on a fresh install of Win10 with updates, no other programs and it freezes. If I install it in safe mode, it installs but the computers freeze when entering desktop. I then have to restore back. What is going on with Webroot?
I regularly use the WSAB -poll command for Windows workstations, having scripted it into our RMM software so I can force agents to poll the Webroot console when I have made policy changes, or when I've found an update is available. Is there a similar Terminal command for Mac agents? I'd like to be able to work with the Mac agent the same way, pushing out a poll command to them when an agent is not updating.
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