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Carbonite has become a major irritation. Not only is it abominably slow but every time I’m diverted to it I’m questioned by an annoying security app only to find my password doesn’t work. I seem to have to generate a new one for each visit. Last time I visited I forgot my password I clicked on the resulting email and found myself logged in to my account!!!Why has Webroot put itself in the hands of these amateurs? Who are they anyway? Norton killed itself doing a similar thing when it hitched up with Symantec.
*Firewall not working in according to PCMag review
Hello there 🙂 I am trialing Webroot I S Complete again--I was a past user and really liked it a few years ago and coming round to possibly getting it again. I recently read Neil Rubinking’s in depth review of Webroot and he mentioned the firewall wasn’t working at that point in time, which seemed pretty concerning to me. Just wondered if users were ever notified/aware of this issue during that time? And also, if it has been fixed? Thank you for your past helpful hints on this forum and for reading my question. Sincerely,Jeff
Override Database not Updating
I've noticed an issue where the override database isn't updating on all my endpoints. There doesn't appear to be any relation as to which endpoints don't get updated. It could be an old or new OS. Updating the override database in the console doesn't make the endpoints refresh their Ovr.db files. Due to this, using the override database is almost useless. I have no way to force the Ovr.db file to refresh, except a complete reinstall, and doing that to all my endpoints every time I make a change just isn't an option. Location of Ovr.db file: Older Windows OS: C:\Documents and Settings\All Users\Application Data\WRData\ Newer Windows OS: C:\ProgramData\WRData\ Today is 1/14/2019, so my endpoints should have Ovr.db files dated 1/13/2019 or 1/14/2019. One day behind wouldn't be unusual if they hadn't checked in yet today, maybe longer if the endpoints had been off. However, the endpoints I've checked, have all been on either of those days. Here's some examples from today: Windows
FireFox & Password Manager Toolbar Fix?
[user=57051]freydrew[/user] , Will Firefox have the Password Manager toolbar fixed as it has not been working for months. Just wondering since now LasssPass in the Password Mangement is being worked on I was wondering if this was in the Agenda anytime soon? Thank you!
Webroot for XP
Hi As everyone knows Microsoft dscontinues support for Win XP in April 2014. Is Windows XP going to be listed in Platforms Supported by Webroot after April 2014? I also wonder what will be the reaction of other AV vendors. It seems to me that's extremely risky for AV product to officialy support OS which is no longer patched.
I'm trying to access my account. After entering my email and password, this is what I get: [h3][b]You have not been granted access or permissions to any console.[/b][/h3][b]Please contact your account administrator and ask them to enable access to the services you require.[/b] I am the account administrator! How do I access my account? Thanks for the help!
Install Webroot on Virtual Machines?
Just wondering what the recommendation is with regards to installing Webroot on virtual machines? I'm putting together a few new Windows servers that will host (Hyper-V) multiple Windows 2016 servers. Should I install AV on just the physical servers? Should I install AV on just the VMs? Should I install AV on everything? Thanks for any help.
Question about renewal
I currently have a subscription to Webroot Secure Anywhere, and there are 5 PCs protected on this account. I got an email suggesting it’s time for me to renew my subscription, but the email makes it sound like only 1 PC will be protected. I’ve tried navigating through my email, and just renewing from my account page, but it takes me to the same screen that looks like it’s for new customers. It’s as if it doesn’t know who I am. You would think a returning customer would have an interface that was a little more “Hey, we know who you are, thanks for renewiing” rather than a generic looking signup page. But besides that, I’m still just confused about whether or not I’ll be keeping my product key, and my 5 PC protection that I have now. “Your subscription begins with your purchase”. But I still have 59 days on my old one, it’s not clear that this will be tacked onto the end of the other subscription I’ve already paid for. “1 Device 1 seat” - this sounds like 1PC instead of the 5 I
Activation of keycode fails on 3rd device
Just bought a 3 seat subscription to Internet Security Plus. Activates correctly on my Windows 10 PC where I originally installed trial software. Same keycode activates correctly on a 2nd Windows 10 PC that had never had trial software installed. On 3rd Windows 10 PC that had trial software installed with a different keycode, the purchased keycode won’t activate. I get an error that the keycode cannot be activated. I’ve uninstalled the trial software, rebooted, scoured the computer for any folders, config files, and registry keys that could be remembering that the trial was installed and can’t find anything.
Webroot flagging Adobe files as OSX.SurfBuyer.1.r on Mac machines
Mac Webroot version installed: 18.104.22.168 Hello All, Is anyone experiencing the same? [url=https://forums.adobe.com/thread/2474754]https://forums.adobe.com/thread/2474754[/url] Saw it happpen today on a workstation. Site has multiple Mac machines, cannot have Adobe down in the morning.
Webroot Firewall vs Win 7 Pro Firewall
Recently I've run into problems with downloads freezing my system, especially from Steam but also from NVIDIA. In one case, it appeared that Windows 7 Pro firewall was blocking Steam's downloader from accessing the Internet by just freezing my system every time Steam tried to download and apply a patch. Yesterday a one-hour download took me all day to acquire. Finally, Windows told me what it was up to and I found a work-around. I've seen some prior comments on this forum that the two systems are complementary and should both be ON, but the latest was five years ago, so I'm wondering if that's still true. It appears the Windows firewall has a lot of options to control inbound, outbound, etc. What I need is detailed advice on how to set up their system to work best with yours and avoid excess interference with my daily activities.
Interesting use case question: bandwidth for "out there" network?
We are a non-profit serving nonprofits... and switching to Webroot Business. A potential user has a good question. They're running 300 computers (in Papua New Guinea) over a VSAT line - 3mb down, 1 mb up. Not a whole lot of bandwidth :) Naturally, they'd like to know how much bandwidth will be used by Webroot! My additional question: what settings can help minimize bandwidth, and minimize impact on link performance, for low-bandwidth and/or slow links? Obviously the initial install file is quite small and could be a single download. But what then... Anybody have any data or insight?
Webroot ratings not working
The Webroot ratings on my Google searches have always worked fine until today. When it was working I would get a green circle informing me that the website I'm about to go to is okay, but now I get a gray circle and when I hover over it I get a "Rating temporarily unavailable...." message. Is there a system-wide Webroot problem or should I be doing something to restore the ratings? Please advise. Thanks. Tom
Endpoint Protection failed installation
Have encountered a problem during EP installation deployment. When the program installs on one specific user, it prompts for the License Keycode to be typed in. This is incorrect as it was setup to auto-install with established keycode and then be detected and imported into default group on EP Access Portal. Can enter the keycode manually but then the EP Access Portal doesn't recognize it, won't import it, and the installation fails itself because it says the keycode is invalid. Can someone assist me please with this and what am I doing wrong that can be resolved? Thanks.
New to Webroot and Very Confused
Long story short, I am a Dish Network subscriber duped into one of their Protect Plans and it included Webroot Internet Security Plus for three devices. They stated it was completely cloud based, required no downloads/installs, but provided virus and malware protection. Did not make sense to me how the protection could be achieved without installing anything, but was told the Plan was only be $2.99/mo and decided to try it. Then I created my Webroot account, quickly learning I was lied to since I had to download an app to my MacBook and install extensions to my browsers. Since discovering I was lied to about the Plan price that is actually $12.99, and promptly demanded Dish remove it from my bill. Unfortunately, I do not even know if I get to keep the Webroot Internet Security Plus for three devices or not, and am waiting to hear back from Webroot support because Dish somehow did not know. So, in the event that I do get to keep the service, there are a couple things I would like clea
How long will Webroot Support these outdated OS's?
Microsoft Windows XP 32- and 64-bit SP2, SP3 Windows Vista 32-bit (all Editions), Windows Vista SP1, SP2 32- and 64-bit (all Editions) Windows 7 32- and 64-bit (all Editions), Windows 7 SP1 32- and 64-bit (all Editions) Windows 8 32- and 64-bit Windows 8.1 32- and 64-bit Some info: https://betanews.com/2020/01/29/av-support-windows-7/ For Windows 8.1 Client operating systems End of mainstream support End of extended support Windows 8.1 January 9, 2018 January 10, 2023 https://support.microsoft.com/en-ca/help/13853/windows-lifecycle-fact-sheet
Sending automated scheduled reports to clients
As an MSP I need to send a monthly report of all the cool stuff we do for clients each month that would otherwise go unseen. After all if we do our job right, the client never hears from us, except when we send the bill or otherwise proactively communicate with them. So the threat history report is great because it will show everything we protected them from each month when we send it with the bill. But obviously it defeats the purpose when an MSP tool requires manual intervention every billing cycle. Is there a way to schedule the report to go out to a client at a specified day each month? Thanks for any help and ideas! Regards, Jason Wintensive Technologies
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