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Internet working but browsers are not.
Revisiting this topic as fixes in previous posts are not working.Just updated my two computers to lastest available version. Computer one doesn’t support windows 11 so got latest windows 10 home version. Computer two got upgrade to windows 11. But after connection issues, reverted to windows 10, but still has connection issues.Ipad connects and browsers work so the modem appears to be ok.The updates/upgrade put Windows Defender back in working mode. (I think I had it disabled previously and just ran Webroot, but I’m not positive.) So had two firewalls and antivirus working.Chrome, Firefox and Edge all have the same issue.Made sure Defender allowed Chrome (couldn’t find firefox in the list). Webroot was in protect mode for Chrome and Firefox.) I think this mode allows traffic but monitors it closely. I didn’t test changing these to allow. But I did turn off Webroot and it still didn’t work so don’t think the protect/allow mode is relevant…….Played with turning off webroot and t
Renewing Webroot, I am told the fee is $39. Nowhere on the checkout page does it say this is USD. I am in Australia, so my card gets charged $59. To me this means one of two things. It’s either deceptive practice, as displaying the actual amount in the currency of the user would be a higher amount, which the company seemingly wants to avoid despite being the honest thing to do. Or, at the very least, it’s simply disrespectful. Is Webroot intended only for U.S. customers? If not, why not have the courtesy to display the amount in the user’s currency (as many respectful businesses do), or at least have the courtesy to state the currency of the displayed fee. Or do they think the whole world revolves around the U.S., and feel no need to think otherwise? I previously contacted support about this issue, and received a canned and completely inadequate response, so just to make things worse, the claims of good customer service are apparently empty claims.
Google Chrome detected as a virus?
So, I started up my computer like usual and opened google chrome. Except I couldn’t? It was detected as unsafe by both windows firewall and webroot, webroot quickly gave a notification to uninstall the program. I believe it was along the lines of Win- something? I believe 32 and gave the path file of the apparent malware file. I have no downloaded anything on my computer besides discord, steam, and some minecraft files. And google chrome itself. I downloaded malwarebytes for a scan, and it found nothing, and did an optimize with webroot and found nothing. I’ve uninstalled Google Chrome as I couldn’t even open the app anymore. I have no idea what happened. Any help?
blacklisted website downloaded something on my pc and I can't find it
I was on the American Chemical Society website and a tab opened up by itself. I must have done something when I went to the tab because as soon as I did, something was downloaded to my computer and it went too fast for me to be able to see what it was or where it ended up. I searched the entire hard drive manually for everything that had a “date modified” of today around the time it happened. Nothing was suspicious except for a file that I “did not have permission to access,” but the file was empty and created in 2019. It said it was modified around the time the incident occurred. I couldn’t delete the file either because it said something in the file was open. I checked the task manager and it said nothing was open. Webroot did a scan and found nothing. What do I need to do?
Last pass premium Not working
After 30 days the LastPass account I have done due to webroot partnering with it just went free instead of keeping it premium and if I try to upgrade gives me this message:What can I do about it? I’m about to cancel the subscription because of this since I would need another password manager and that defeats the purpose of having webroot on everything.
Webroot SecureAnywhere quarantines NoScrypts.exe
NoScrypts.exe is a utility provided by Webroot to disable a number of script types in Windows to help prevent fileless rootkits and other types of infections. As of this morning, Webroot is quarantining that utility. MD5: AD422EF5AF8763975FEEADF0F0701DEA I'll also be submitting a ticket.
Getting Webroot to block Google Chrome Software Reporter tool
We unfortunately have to use Google Chrome on our RDS servers and it seems Chrome regularly likes to run it's own "Software Reporter Tool" which scans for problems in Chrome and at the same time massively slows down our RDS server everytime it runs. I haven't been able to find a way to remove it globally from Chrome but can I get Webroot to stop it from running? It appears to be just a single .exe file saved in each users roaming appdata. I looked for the MD5 but this seems to be different perhaps for different versions of the tool. So really need to block this file by name "software_reporter_tool.exe"? Chris
Can Not Log into Webroot Password Manager???
[h3]Have Webroot SecureAnywhere - Internet Security Plus and Firefox 61.0.2 (64-bit) for a browser because there hasn't been a fix yet for the Password Manager that works in Firefox. Yesterday both my wife and I could log-in and access our sites and passwords just fine. Today it goes yellow and says '[i]An error occurred while attempting to contact the server. Please check your Internet Connection.[/i]' I am able to log-in to the Community and my.webrootanywhere.com using their log-ins with no problem. Any help would be appreciated. Thanks.[/h3] [b]By the way when is Webroot going to fix the Firefox Password Manager Tool Bar so we can upgrade to the latest Firefox!?!? We have only 57 days left on this subscription. Just sayin'.[/b]
What is trying to delete my C: drive?
When I log in to my laptop, I get a message asking me for admin permission in order to delete the folder named "OS". Other than the fact that I haven't explicitly tried to delete anything, "OS" is the volume name of my C: drive. What is attempting to delete "OS" and why? My Webroot scans are coming up clean. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6da825f2-6cfc-4a4d-8322-5e155688900b.png[/img]
Webroot Flagging Brutal Doom 64 EXE, Ceasar 4 EXE, and whole bunch of Steam stuff
most noted is the Steam notibles...the Restart Helper was taken, OpenVR, SteamVR and now it's ringing every **bleep** minute on everything steam! i'm the admin of the PC and there is no changes....something happened when in the last 24 hours as there was this yesterday
Windows XP and Windows Server 2003 Support
I need to know how much longer Webroot is going to support Windows XP and Windows Server 2003. I’ve heard rumors of a version split, one to control legacy OSs like these and one that would continue to receive updates. However, I don’t have a confirmation on this, nor how long it will be supported. I received my 60 day notice right before Thanksgiving. There was an email address in the email to contact if you had questions, CustomerSuccess@webroot.com. I emailed them on 12/4/2019 and 8 days later I still haven’t received a response to the question I’m posting here. I also have been working with support on another issue and brought this up to see if they knew anything. The support rep was extremely nice, but he was unable to give me any info on this question. We’re a business customer and need to be able to make a decision, which requires input. If we stick with Webroot we need to know that Webroot is going to support these OSs for the following year because Webroot doesn’t offer a ref
Detailed and customized reports for MSP's
I was looking into the reports and was wondering a couple things: 1. Can we generate non-graph reports? Something with text detailing type of threat discovered, when it was identified and when it was removed? 2. Adding a company logo to the title screen. 3. Modifying the format displayed for current reports. ie: instead of showing 1 report per page possibly show 4 reports per page? Regards, Matt
Webroot and Windows Defender
I have read that Webroot can run along side Windows Defender. My question is what's the point of having defender running when we have Webroot SecureAnywhere running? If your recommendation is to disable Windows Defender could someone give me the steps to do so in Windows 10 and Server 2016?
Error when posting to forum: "Correct the highlighted errors..."
The last few times I've tried to post a new message or reply to someone, I get the error "Correct the highlighted errors and try again", and below the editor box it'll say something like "The message body contains }, which is not permitted in this community. Please remove this content before sending your post". This seems to happen for random, innocuous bits of punctuation, and sometimes for characters that aren't even there. I've tried it in the latest versions of Firefox and Chrome. Anyone know if there's a workaround or fix for this? By the way, I tried to provide a screenshot, but when I do it gives me the error "The message body contains 18 -02 -27, which is not permitted in this community. Please remove this content before sending your post."
An active internet connection is required to check for update
Hi, When I click refresh configuration, I get: an active internet connection is required to check for update. When I look in the secure anywhere portal, I can see that my system was seen last in december. When I create a ticket, support asks me to run wsalogs.exe, which fails uploading the resulting file to the ftp server .. because I have no internet connection When I mail the file .. the file is too big for the mail server. I'm getting a bit annoyed by all this My system is almost always connected to the internet. IE, Firefox, Chrome .. and a bunch of other applications that need the internet are all working fine. I cannot uninstall webroot, it needs to be done in the SecureAnywhere portal, but it doesn't see my system anymore. Running wrsa -uninstall, tells me "SecuryAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the SecureAnywhere documentation for further inform
Retired Military Policeman that’s at my whits end.
Hello everyone, I’m not sure where to post this question so forgive me if I am in the wrong place; but I need some help. I’m a medically retired Military Police Officer that’s trying to just take things as easy as I possibly can from here on out but I’ve got a problem. For over a year now I have been dealing with some strange issues involving my electronics such as my cell phone, computer, router, and anything that is connected to the internet. Now I know that there’s some people out there that claim that they are being hacked and in reality they have a virus, Trojan, or malware. I’m not saying that isn’t my case either. But I’ve got a little more going on that I need to get some clarification on. I’ll try and make this straight to the point as I can. It seems to have started with getting locked out of my hotmail account over a year ago. I didn’t really think much about it because I hadn’t checked my email regularly for a while and when I got the message my password wasn’t correct I
add a computer that has exprired code
I have a computer that did not update when I updated by adding a new code from my expired code. how can I update or do I need to delete the computer and re add it. Also how do I add a new computer to my list. if I need to delete the old webroot and re install new computer how do I do that
Scare Message Web Pages
Twice in two days I've had customers with Webroot installed call because they opened a Web page that displayed some kind of virus alert. Their browsers were locked (unable to be closed normally) but I was able to close them using taskkill. Their computers were otherwise unaffected (as far as I can tell, and I did take time to review them both). Is Webroot supposed to intercept that kind of activity? If so, it didn't work in these two cases, although nothing else malicious ran on them (again, as far as I can tell). Would some forensic information help to defend against this sort of thing? If so, I should be able to collect information from both computers.
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