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Hi folks - Could I ask, the Secure Anywhere application / subscription of course has a built-in firewall. I am running Windows 11 which has its own Windows defender also with a firewall. Currently I have both enabled but is this necessary and could it cause performance degradation in respect of internet speed or possible conflicts?? Is it better to have one or the other live rather than both running at the same time.To date I don't believe I have had any conflicts, but my system does sometimes have issues with internet connectivity which could be due to having x2 firewalls running at once.Thank you - Ben
Renewing Webroot, I am told the fee is $39. Nowhere on the checkout page does it say this is USD. I am in Australia, so my card gets charged $59. To me this means one of two things. It’s either deceptive practice, as displaying the actual amount in the currency of the user would be a higher amount, which the company seemingly wants to avoid despite being the honest thing to do. Or, at the very least, it’s simply disrespectful. Is Webroot intended only for U.S. customers? If not, why not have the courtesy to display the amount in the user’s currency (as many respectful businesses do), or at least have the courtesy to state the currency of the displayed fee. Or do they think the whole world revolves around the U.S., and feel no need to think otherwise? I previously contacted support about this issue, and received a canned and completely inadequate response, so just to make things worse, the claims of good customer service are apparently empty claims.
NoScrypts.exe is a utility provided by Webroot to disable a number of script types in Windows to help prevent fileless rootkits and other types of infections. As of this morning, Webroot is quarantining that utility. MD5: AD422EF5AF8763975FEEADF0F0701DEA I'll also be submitting a ticket.
I sent a ticket to the webroot website and no one answered me. I bought my webroot subscription renewal for $ 19.99 on March 8, 2020. I noticed on May 25, 2020 that my premium subscription was no longer there and I cannot say since when the problem was there. The subscription amount was charged to my credit card account and I see the transaction in the purchase history on google play. I thought I may have received a refund, but no I received nothing. I would love to receive the service for which I paid! Can someone help me? Thank you!
We unfortunately have to use Google Chrome on our RDS servers and it seems Chrome regularly likes to run it's own "Software Reporter Tool" which scans for problems in Chrome and at the same time massively slows down our RDS server everytime it runs. I haven't been able to find a way to remove it globally from Chrome but can I get Webroot to stop it from running? It appears to be just a single .exe file saved in each users roaming appdata. I looked for the MD5 but this seems to be different perhaps for different versions of the tool. So really need to block this file by name "software_reporter_tool.exe"? Chris
Previous subscriptions 3 (separate) ended, renewed on one, tried to add two prior computers, even removed webroot and re downloaded, both show they are now good for 365 days, but do not show up in console. in console, only the original renewal one shows up. there is no place to add computers, it just gives link to download and run scan, did that. on the two not showing up, started them over, still not showing up, can’t get webroot on the phone, so basically getting zero service for my renewal, very frustrated. want all 3 computers to show up in console as before. they show as needing renewal and have old key number grayed out, can’t add new one there or anywhere else. what is the workaround to this? assuming I can ever reach webroot on thephone, highly doubt… anyhow, any ideas? all 3 are windows based computers. windows 10, had no trouble installing after uninstalling original version.
[h3]Have Webroot SecureAnywhere - Internet Security Plus and Firefox 61.0.2 (64-bit) for a browser because there hasn't been a fix yet for the Password Manager that works in Firefox. Yesterday both my wife and I could log-in and access our sites and passwords just fine. Today it goes yellow and says '[i]An error occurred while attempting to contact the server. Please check your Internet Connection.[/i]' I am able to log-in to the Community and my.webrootanywhere.com using their log-ins with no problem. Any help would be appreciated. Thanks.[/h3] [b]By the way when is Webroot going to fix the Firefox Password Manager Tool Bar so we can upgrade to the latest Firefox!?!? We have only 57 days left on this subscription. Just sayin'.[/b]
When I log in to my laptop, I get a message asking me for admin permission in order to delete the folder named "OS". Other than the fact that I haven't explicitly tried to delete anything, "OS" is the volume name of my C: drive. What is attempting to delete "OS" and why? My Webroot scans are coming up clean. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6da825f2-6cfc-4a4d-8322-5e155688900b.png[/img]
most noted is the Steam notibles...the Restart Helper was taken, OpenVR, SteamVR and now it's ringing every **bleep** minute on everything steam! i'm the admin of the PC and there is no changes....something happened when in the last 24 hours as there was this yesterday
Trying to sign into the Identity Portal, after entering the second and fourth number of my Security Code (or whatever digits are assigned), I get a logged-in page, followed immediately by a logged-out page, followed immediately by the sign-in page for entering user name and password. What gives? Thanks!
I need to know how much longer Webroot is going to support Windows XP and Windows Server 2003. I’ve heard rumors of a version split, one to control legacy OSs like these and one that would continue to receive updates. However, I don’t have a confirmation on this, nor how long it will be supported. I received my 60 day notice right before Thanksgiving. There was an email address in the email to contact if you had questions, CustomerSuccess@webroot.com. I emailed them on 12/4/2019 and 8 days later I still haven’t received a response to the question I’m posting here. I also have been working with support on another issue and brought this up to see if they knew anything. The support rep was extremely nice, but he was unable to give me any info on this question. We’re a business customer and need to be able to make a decision, which requires input. If we stick with Webroot we need to know that Webroot is going to support these OSs for the following year because Webroot doesn’t offer a ref
I rarely “sign-in” to my.webrootanywhere.com, but attempted to do so today, after renewing my subscription. When entering my username/email and password, I am then asked to enter an “Authentication Code”. I cannot locate an “Authentication Code” anywhere. I have a “security code”, a “product keycode”, but I do not recall ever having an “Authentication Code”. As far as I recall, I never set up 2-factor-authentication (and if I did, I do not receive an email or text with a code after entering my username and password). Please advise as to how I might resolve this issue. Thank you.
I was looking into the reports and was wondering a couple things: 1. Can we generate non-graph reports? Something with text detailing type of threat discovered, when it was identified and when it was removed? 2. Adding a company logo to the title screen. 3. Modifying the format displayed for current reports. ie: instead of showing 1 report per page possibly show 4 reports per page? Regards, Matt
I have read that Webroot can run along side Windows Defender. My question is what's the point of having defender running when we have Webroot SecureAnywhere running? If your recommendation is to disable Windows Defender could someone give me the steps to do so in Windows 10 and Server 2016?
The last few times I've tried to post a new message or reply to someone, I get the error "Correct the highlighted errors and try again", and below the editor box it'll say something like "The message body contains }, which is not permitted in this community. Please remove this content before sending your post". This seems to happen for random, innocuous bits of punctuation, and sometimes for characters that aren't even there. I've tried it in the latest versions of Firefox and Chrome. Anyone know if there's a workaround or fix for this? By the way, I tried to provide a screenshot, but when I do it gives me the error "The message body contains 18 -02 -27, which is not permitted in this community. Please remove this content before sending your post."
Hi, When I click refresh configuration, I get: an active internet connection is required to check for update. When I look in the secure anywhere portal, I can see that my system was seen last in december. When I create a ticket, support asks me to run wsalogs.exe, which fails uploading the resulting file to the ftp server .. because I have no internet connection When I mail the file .. the file is too big for the mail server. I'm getting a bit annoyed by all this My system is almost always connected to the internet. IE, Firefox, Chrome .. and a bunch of other applications that need the internet are all working fine. I cannot uninstall webroot, it needs to be done in the SecureAnywhere portal, but it doesn't see my system anymore. Running wrsa -uninstall, tells me "SecuryAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the SecureAnywhere documentation for further inform
Hello everyone, I’m not sure where to post this question so forgive me if I am in the wrong place; but I need some help. I’m a medically retired Military Police Officer that’s trying to just take things as easy as I possibly can from here on out but I’ve got a problem. For over a year now I have been dealing with some strange issues involving my electronics such as my cell phone, computer, router, and anything that is connected to the internet. Now I know that there’s some people out there that claim that they are being hacked and in reality they have a virus, Trojan, or malware. I’m not saying that isn’t my case either. But I’ve got a little more going on that I need to get some clarification on. I’ll try and make this straight to the point as I can. It seems to have started with getting locked out of my hotmail account over a year ago. I didn’t really think much about it because I hadn’t checked my email regularly for a while and when I got the message my password wasn’t correct I
I have a computer that did not update when I updated by adding a new code from my expired code. how can I update or do I need to delete the computer and re add it. Also how do I add a new computer to my list. if I need to delete the old webroot and re install new computer how do I do that
Twice in two days I've had customers with Webroot installed call because they opened a Web page that displayed some kind of virus alert. Their browsers were locked (unable to be closed normally) but I was able to close them using taskkill. Their computers were otherwise unaffected (as far as I can tell, and I did take time to review them both). Is Webroot supposed to intercept that kind of activity? If so, it didn't work in these two cases, although nothing else malicious ran on them (again, as far as I can tell). Would some forensic information help to defend against this sort of thing? If so, I should be able to collect information from both computers.
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