Got a Question?
Have a product question? Start here!
- 532 Topics
- 2,299 Replies
Hello, I was getting the same virus over and over again so I decided to delete the application and download it again. I have been trying to download it for a very long time now and I just can't get to make it work. I click on the installation and this pops out and when I click on the Webroot SecureAnywhere icon it doesn't do anything. I already tried deleting cache and many other things and nothing seems to work. I would like receive help since I am running out of days of my memberships and it is not being used. Thank you in advance.
Transfer Webroot from one MSP to another (keycode)
Hello. We have a client who is moving IT services to a new MSP, away from ours. In working with the new MSP, we found they also use Webroot, and asked if we could simply "migrate" all existing managed Webroot installs to their control. It looks like I can "push" the new MSP's keycode to all of the workstations and servers in our console by going into each 'Group' and doing a select-all and Agent Commands > Keycode > Change keycode... and punching in the new MSP's keycode provided to us. However, is this the best way to do this? Will exclusions, policies, etc. move over to the new MSP, or are they going to start with only having control of the client's machines, requiring them to push all new policies without knowing anything about the machines or the users' needs? Is there a better way?
Sign in/sign out to Webroot Identity Portal
Trying to sign into the Identity Portal, after entering the second and fourth number of my Security Code (or whatever digits are assigned), I get a logged-in page, followed immediately by a logged-out page, followed immediately by the sign-in page for entering user name and password. What gives? Thanks!
Webroot not blocking any outgoing traffic on windows 10 machines...
Hello, Discovered today that the latest build of Webroot on windows 10 computers don’t block any outgoing traffic, no matter what the settings are (allow or block). Also, the advanced settings the of firewall to block programs has no effect as well (I usually have it set to block all traffic unless explicitly allowed). Feel free to test yourself. Would love to know I’m not the only one (tested and broken on three different win 10 machines, works fine on two win 7 machines). You been warned...
Webroot blocking downloads
Until a few days ago, I had no trouble downloading files from my colleague. Suddenly Webroot is blocking them and the only thing I know how to do is to close Webroot, download, and then open it again. How can I tell Webroot that these are safe files and to allow me to download?Thanks!
Uninvited on-screen images
Some help, please.I was reading some newspaper articles online when suddenly 3 images appeared on the right of my screen, and I cannot remove them. My Webroot scan reports no threats found each time I run the scan. I have tried switching my computer off and back on several times. And the x in the top right hand corner of the images does not delete the images. How can I rid my screen of them, please? Thank you.
"WSAM6-Consumer" Wants to Use "webrootservices.com" to Sign In error message
My wife has been using Webroot on her iPhone 6 for two years (since she bought it). Now the icon for Webroot has changed and when we click on it, we get a message saying: Information has not been verified yet. Please enter your information on the Account Creation/Login page. There is a blue “Go” button at the bottom of the screen. When I click “Go” the message: "WSAM6-Consumer" Wants to Use "webrootservices.com" to Sign In appears, with the choices “Cancel” and “Continue.” I don’t trust this and don’t want to re-enter our info. Please help.
Adware claiming infection to induce you to buy their antivirus
My wife's Galaxy S20+ cellphone has a persistent pop up warning that there are 39 viruses infecting her phone. They use a 4 minute countdown clock to strike panic claiming the Sim card is about to be corrupted. Every time she opens her phone it pops up. We run a scan with webroot and of course NO viruses. How do we get this pop up deleted?
How To Get A Refund
I tried for days to contact them, using their customer support phone number and nobody answered in over 30 MINUTES! Then their support ticket and send a message option keeps asking for my email and password even though I’m already logged in and when I did enter my information, it keeps saying the password is wrong even though it’s not. I want a refund!
I have the Win32.localinfect.2 on my computer but it won't come off
I have the Win32.localinfect.2 on my computer but it won't come off. I’m 14 years old on an expensive PC my dad built, I’m using WebRoot antivirus but for some reason when I try to delete it with this antivirus it sort of like, adds more virus files to my PC, please please help me because from the research I've done the antivirus should do the work and this virus can be very very dangerous later on if I don’t do something about it.
Warning messages in Windows 10 reliability monitor.
Hello,There are many warning messages from Webroot in the Windows 10 reliability monitor. The warning messages appear in the reliability monitor every every 15 minutes. So far there are 22 messages on 2020-09-23. How do I fix this warning message? ProblemUnsuccessful application installationDate 2020-09-23 DescriptionWindows Installer installed the product. Product Name: Core. Product Version: 1.1.226. Product Language: 1033. Manufacturer: Webroot. Installation success or error status: 1603.
How do I remove the Webroot Filtering Extension from Firefox?
The Webroot Filtering Extension is crashing tabs in Firefox 80.0.1; however, I can’t remove/uninstall the add-on even if I uninstall Webroot completely. I can’t remove it in the new Edge browser either. Also, how can I stop Webroot from managing Firefox and other browsers after I uninstall it from my system?
Big Problems with WRCoreService & WRSkyClient Services
Folks,Lost my last post...your website does not lke disagreeable comments maybe. At any rate, I had to disable the two services cited in my topic, else you get a tremendous slow down at the login screen and reaching the desktop can increase your login time to desktop anywhere from 5 times to 10 times longer.I am leaving them disabled for the time being until this issue is resolved within Webroot. I am still keeping the main WRSV running as my main protection. That service does not cause any issues.My system is a dual Xeon with 384GB of DDR4 RAM and two Seagate Enterprise SSDs. Graphics card is a Nvidia Quadro P1000.Chris
cant uninstall webroot error ?
im trying to uninstall webroot but it gives this error it is necessary to login as admin to access this feature im the admin user i read in other topics start pc in safe mode but i cant because safe mode dont work just stay on the boot loading screen so i need another way to uninstall webroot
Webroot taking up a lot of resources on my PC and slowing it down but can kill the process
The reason I chose Webroot over other anti-virus software is because supposedly, it’s not a resource hog. The past couple of days my hard drive is spinning non-stop and the culprit appears to be Webroot. I was not able to kill the Webroot processes or uninstall the software as Windows is telling me I don’t have Administrator’s privilege although I had no issue uninstalling other software. I’m running Windows 10. When I opened the Webroot console, it freezes whenever I tried to make any change to the setting.
Join the Conversation
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.