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- 534 Topics
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Can't uninstall WSA when logged in as an administrator, Can't open the dashboard, Constantly requesting permission to make changes to computer
Hello,I have been having a large amount of issues with WSA recently. Over the last month I have probably uninstalled and reinstalled 3 times! My issues have varied between having WSA taking up an absurd amount of RAM, being unable to open WSA, and others. Everytime I boot up my computer, WSA asks to allow access to make changes to my computer. Every time I try to open WSA it asks to allow access to make changes, even if I had already said yes at startup. Now, I can't even get the app to open. I can't uninstall the app either because it doesn't recognize me as an administrator (I am logged in as an administrator, I've checked). The hours of availability for customer support are awful and I cannot be at my computer to be able to review the problems with them. Does anyone have any advice?
Starfield Certificate Not Trusted
I've recently seen this problem on a second server, on totally separate networks. Webroot stops communicating with the web console. On one machine this manifested as Webroot showing the subscription was expired. On another machine the symptom was that the agent was shown with a status of 'Not Seen Recently' in the console The fix for both of these was to Install the Starfield Class 2 Certificate into the Trusted Root Certification Authority store on the machine and bingo - comms restored. As I've now seen this on a second server I'm concered this could be a wider issue. Has anyone else seen this or have further information? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/31026i363FE4161E96186C.png[/img]Greg
New Subscription issue
Hello,A few weeks ago, I purchased a new subscription, entered the key code, and after all this time, I am still seeing my subscription is expired on the WebRoot app (Windows 10 64bit, regularly updated).That said, scans are still being performed as scheduled and the results show threats are being detected/removed as usual. Everything looks good, and then the app has a big red header with “Protected” and an exclamation mark and is providing “Subscription Expired”If this is more or less just a bug with the app, no big deal, as long as I’m actually protected. WebRoot is great, so I hope the issue is just that. If anyone can advise, that’d be great. Thanks.Ben
Deploy Webroot extension for Google Chrome by GPO
Hi, I want to force the installation of the webroot extension by GPO. I have test the Google chrome GPO to install the webroot extension , this function work well . But Webroot extension didn't reconize the Webroot AV installation : The message was : This extension requires Webroot SecureAnywhere PC to be installed and running, please find more information [url=http://answers.webroot.com/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=2657]here[/url]. the used Chrome GPO was : Configure the list of applications and extensions that are forced to install and the value was: kjeghcllfecehndceplomkocgfbklffd;[url=https://clients2.google.com/service/update2/crx]https://clients2.google.com/service/update2/crx[/url] What is wrong? Thx in advance Philippe
Blocking Amazon Prime Streaming without Blocking Amazon Shopping
Hello all, appreciate any help in advance. I'm looking for a way to block Amazon Prime Video website without having to block the entire amazon.com domain. I'm using Webroot Endpoint protection, as well as DNS Protection. Any ideas?
Can i create a MSI installation file with both productkey and group name?
Can i create a MSI installation file with both productkey and group name? i know about the command lines but i want one file easy to install for clients that puts them in the right group at ounce. thanks in advance Mattias
Is there a way to block files by extension?
Hi guys, Is there a way to block files depend on extensions? In the whilelist I can do that to allow them but in the blacklist there is no option but MD5, so if I want to prevent scripts files to work with extensions like *.js,*.jar,*.bat, ..etc, is there a way to do that?
Trying to embed Group in wsasme.msi using Orca
I need to embed a group association into the wsasme.msi file before providing the installer to a client. I've reviewed the documentation and tried to use Orca.exe to do so, and in my tests the endpoint is always added to the Default Group. I've selected the group I want to specify, then from the Actions menu chose 'Deploy endpoints to this group' in order to obtain the group code. I then tried setting the CMDLINE property in the .msi file to this: "SME,quiet,Group=-nnnnnnnnnnnnnnnnnnn" /qn /l*v %windir%wsa_install_log.txt Trying to make this work, I've tried making the word group lower-case. I've tried removing everything after the quote marks (at the end of the Group code). I've tried using the Group name instead of number. No matter what I try, my test endpoint is always added to the Default Group. My test endpoint is a VM, and after each failed attempt, I am uninstalling WR, deactivating the endpoint in the WR portal, renaming the end
Removal of Web Threat Shield from Edge
I’ve tried again and again to remove the Web Threat Shield after uninstalling Webroot. I cannot get the extenion to shut off or uninstall. I cannot even delete the files as they are locked by the system. This is my home computer, and I can’t remove this! How can you make software that is this invasive that I can’t remove it?!
Webroot taking up a lot of resources on my PC and slowing it down but can kill the process
The reason I chose Webroot over other anti-virus software is because supposedly, it’s not a resource hog. The past couple of days my hard drive is spinning non-stop and the culprit appears to be Webroot. I was not able to kill the Webroot processes or uninstall the software as Windows is telling me I don’t have Administrator’s privilege although I had no issue uninstalling other software. I’m running Windows 10. When I opened the Webroot console, it freezes whenever I tried to make any change to the setting.
Cannot download anything
I cannot download any kind of data anymore. every time i try it, i get a Windows error message “ error- error while scanning for virus” but the data i want to download is safe. I checked if it has something to do with google chrome but that does not seem to be the case. Now i think the problem might bei Webroot. Can you tell me what i should to next?
How to set a Access Control by Policy
Hi, As we are starting to deploy Webroot, we are trying to figure out a way to hide the interface from the users (we know how to do that) but we also want the option to open the interface in case, as help desk IT guys, we need to check configure change something locally. As logging into the Web console from the endpoints is a bit of a hassle, and changing the policy every time to show hide the GUI interface is also not very convenient. Is there a way to set a password to all the endpoints under a group policy? Thanks, Elior
Computer asks to save random file after logging back in from sleep mode
Hello,I’ve had this long running problem (for about 2 years) where a “save as” dialog box appears on my laptop after I log back in after it’s been asleep asking me to save a file of unknown type (the box only gives me the option to save it as an “all files” type). I figure it’s some sort of virus, but I don’t know what it’s trying to accomplish. I never save the file and always choose “cancel,” but I don’t know what will make it stop and whether my laptop is compromised in any way. To be sure, the dialog box appears despite not having chosen to download anything either before or after my laptop went to sleep - it appears randomly. I’ve included an image below of the “save as” dialog box in case it helps. Also, I’m using a Lenovo Yoga 2 Pro running on Windows 10 with an active Webroot Internet Security Plus subscription which I’ve had for about 4 years. Any help as to how to resolve this problem would be much appreciated, thank you!
Will my new subscription activate automatically when the old one expires?
Hi folks,I’m a new user here in the Forum and this is my first post / request for help.I’ve just purchased a renewal for my current Webroot subscription via the Webroot’s website, as I didn’t have auto-renewal option on. My current subscription will expire in 23 days (begin of august). I’m a Windows user (in case it matters). The key-code for my renewed subscription is the same as the one for my current subscription which is about to expire.With this in mind:. Will my current subscription automatically renew for another year and activate itself now that I’ve purchased a 1-year extension? . If the answer to the previous questions is yes, will the automatic renewal happen on the last day of the current subscription?. If the answer to . is no - no automatic renewal of the subscription - do I have to manually activate the renewal by logging into my account via the Webroot users account site ? Could use some guidance.Thanks in advance.Miguel
Suspicious email from Upclick
I have received a suspicious email from Upclick for renewal of PDF Suite 2017. It advises that there will be an automatic renewal charge of $59.95 for the renewal in July. I have no knowledge of what this is for...and am assuming it is a scam. There is no mention of a credit card to be charged, just the dollar amount and date. Is this a phishing scam?
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