Got a Question?
Have a product question? Start here!
- 548 Topics
- 2,343 Replies
Hello I was checking my Windows 10 home pc using the Sysinternal Autoruns64.exe which check for registry items and found that the following registry key exist HKLM\System\CurrentControlSet\Services\WRCore but the file C:\Program Files\Webroot\Core\WRCore.x64.sys is missing ? What can cause this behavior ? I have uninstall and reinstalled webroot but to no avail? It still says that WRCore.x64.sys is missing I then check the folder C:\Program Files\Webroot and found that there is no sub folder C:\Program Files\Webroot\Core Could this registry key be caused by an old installation of Webroot?
On July 16 I sent a message detailing how webroot was not deleting files properly and had eliminated my ability to have windows do the job. No response. Sent 2nd message on July 17th. No response. Sent third message and tried to call support. waited on support line for 17 minutes, no response. Is there some way I can shut off this non-functioning “feature”? And has anyone figured out how to get a response from Webroot?
So, I started up my computer like usual and opened google chrome. Except I couldn’t? It was detected as unsafe by both windows firewall and webroot, webroot quickly gave a notification to uninstall the program. I believe it was along the lines of Win- something? I believe 32 and gave the path file of the apparent malware file. I have no downloaded anything on my computer besides discord, steam, and some minecraft files. And google chrome itself. I downloaded malwarebytes for a scan, and it found nothing, and did an optimize with webroot and found nothing. I’ve uninstalled Google Chrome as I couldn’t even open the app anymore. I have no idea what happened. Any help?
Just looking to confirm what if any email attached PDF files scanning protection Webroot has for a Windows 10 OS PC? Noting receiving more and more such emails with PDF attachments and not opening them out of concern. What level of scan protection is provided using Webroot currently as not seeing current conversations for years on this topic?
As the title says, I tried to uninstall Webroot Security Anywhere Opened up windows program for uninstalling programs, searched up webroot, found it, and attempted to uninstall. For about 5 hours, it’s been stuck uninstalling with the cursor having the little blue circle next to it. About 3.5 hours in, my screen went black with the cursor still around and occasionally joined by the blue spinning circle. It is still like this right now. Anyway i can fix it? Is it safe to shut down? I need something I can do, as I don’t really like the idea of taking my computer with my personal data on it, including important financial information, to a specialist during a pandemic. Thanks Edit: I cannot do anything on my computer, as nothing is responsive (or at least responsively visible) with the black screen up. CTRL + ALT+ DELETE and CTRl + SHIFT + ESC do nothing +note Apparently, I am supposed to receive a selection of characters (to indicate I’m not a bot) after selecting Webroot to uninst
Hi. I can’t use cryptomining software with Webroot running on my computer. I have whitelisted these apps but I believe WSA just kills any applications that use 100% (or near 100%) of processor for several minutes. It’s possible to override this feature? I love WSA and don’t want remove it. Thanks!
Previous subscriptions 3 (separate) ended, renewed on one, tried to add two prior computers, even removed webroot and re downloaded, both show they are now good for 365 days, but do not show up in console. in console, only the original renewal one shows up. there is no place to add computers, it just gives link to download and run scan, did that. on the two not showing up, started them over, still not showing up, can’t get webroot on the phone, so basically getting zero service for my renewal, very frustrated. want all 3 computers to show up in console as before. they show as needing renewal and have old key number grayed out, can’t add new one there or anywhere else. what is the workaround to this? assuming I can ever reach webroot on thephone, highly doubt… anyhow, any ideas? all 3 are windows based computers. windows 10, had no trouble installing after uninstalling original version.
Yesterday I had noticed that the Webroot Filtering Extension was saying that it could be updated so I clicked it. I was unsure if it did anything because it didn’t indicate that anything happened. Afterwards, however, I noticed that no matter what site I was on the icon in the top-right corner of the screen would be the normal logo with a red dot in the bottom-left corner of it. No green check mark, no yellow exclamation point. In addition on every search engine, search results do not have an approval/warning next to them. The assumption is that the extension is no longer working and I don’t know why. After that, the next time I opened Firefox the extension logo is invisible, but still says “Webroot Filtering Extension” when mousing over it. Clicking it opens nothing. Next, I would disable and re-enable the extension but that would just bring me to a page telling me to verify my keycode, which I did (I can’t remember if the account is under our mom’s email or mine, but my brother and
I had to reset my computer recently and afterwards I used a flash drive I had backed up my files onto to reinstall some word documents. After I did this, I scanned the folder with all my documents and webroot said I had over 3,000 files in the folder when I know there are only a couple hundred at most. Then, I scanned an individual word document and it said that one single document contained 11 files. This only happened with word documents. I had a few notepad files that still only had one file, but for all my microsoft word files, it scans multiple files. What would cause this? This was from one single document. This was from the entire folder I had my documents in. According to this, there are only 317 files inside.And yet, this is what the scan looked like after I scanned that same folder. It says there’s about 100 times as many files in the folder as the properties window said.
I have received a suspicious email from Upclick for renewal of PDF Suite 2017. It advises that there will be an automatic renewal charge of $59.95 for the renewal in July. I have no knowledge of what this is for...and am assuming it is a scam. There is no mention of a credit card to be charged, just the dollar amount and date. Is this a phishing scam?
Hi , we have recently been pen tested and the testers were able to upload a eicar.txt test virus file into one of our applications without Webroot detecting it. According to Webroot support, they do not support eicar test files. Just wondering if Webroot has its own malware test file which is of txt, .doc or pdf format.
I have an Untangle NG firewall which uses Webroot Brightcloud engine for their Web Filter application. As recently as few days ago, Viber picture attachments stopped working (won’t send). I have pinned this down to the “Phishing and Other Frauds” category blocking this functionality. All other Viber features are unaffected, as far as I know. I have temporarily unblocked this category to regain the sending of pictures in Viber. But I’d like to enable this category again in the near future for protection. What must be done? Thank you.
A friend of mine is receiving emails say they are from me and it displays my name but the email address next to my name in <> is someone else &, it changes with each new email. The message is always different and the link it tries to get her to click is different accept for the link suffix always ends with .info. How can we stop this? Thank you, Terry
I sent a ticket to the webroot website and no one answered me. I bought my webroot subscription renewal for $ 19.99 on March 8, 2020. I noticed on May 25, 2020 that my premium subscription was no longer there and I cannot say since when the problem was there. The subscription amount was charged to my credit card account and I see the transaction in the purchase history on google play. I thought I may have received a refund, but no I received nothing. I would love to receive the service for which I paid! Can someone help me? Thank you!