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Word Document had multiple files
I had to reset my computer recently and afterwards I used a flash drive I had backed up my files onto to reinstall some word documents. After I did this, I scanned the folder with all my documents and webroot said I had over 3,000 files in the folder when I know there are only a couple hundred at most. Then, I scanned an individual word document and it said that one single document contained 11 files. This only happened with word documents. I had a few notepad files that still only had one file, but for all my microsoft word files, it scans multiple files. What would cause this? This was from one single document. This was from the entire folder I had my documents in. According to this, there are only 317 files inside.And yet, this is what the scan looked like after I scanned that same folder. It says there’s about 100 times as many files in the folder as the properties window said.
Suspicious email from Upclick
I have received a suspicious email from Upclick for renewal of PDF Suite 2017. It advises that there will be an automatic renewal charge of $59.95 for the renewal in July. I have no knowledge of what this is for...and am assuming it is a scam. There is no mention of a credit card to be charged, just the dollar amount and date. Is this a phishing scam?
Webroot malware test file
Hi , we have recently been pen tested and the testers were able to upload a eicar.txt test virus file into one of our applications without Webroot detecting it. According to Webroot support, they do not support eicar test files. Just wondering if Webroot has its own malware test file which is of txt, .doc or pdf format.
Viber attachments not working when "Phishing and other frauds" category is enabled for block
I have an Untangle NG firewall which uses Webroot Brightcloud engine for their Web Filter application. As recently as few days ago, Viber picture attachments stopped working (won’t send). I have pinned this down to the “Phishing and Other Frauds” category blocking this functionality. All other Viber features are unaffected, as far as I know. I have temporarily unblocked this category to regain the sending of pictures in Viber. But I’d like to enable this category again in the near future for protection. What must be done? Thank you.
A friend of mine is receiving emails say they are from me and it displays my name but the email address next to my name in <> is someone else &, it changes with each new email. The message is always different and the link it tries to get her to click is different accept for the link suffix always ends with .info. How can we stop this? Thank you, Terry
I sent a ticket to the webroot website and no one answered me. I bought my webroot subscription renewal for $ 19.99 on March 8, 2020. I noticed on May 25, 2020 that my premium subscription was no longer there and I cannot say since when the problem was there. The subscription amount was charged to my credit card account and I see the transaction in the purchase history on google play. I thought I may have received a refund, but no I received nothing. I would love to receive the service for which I paid! Can someone help me? Thank you!
Chrome webroot add-on no longer downloadable
Hello, I used to manually install the Webroot extension for Google Chrome through the following link: https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd Today I discovered that the URL is no longer working and reports a 404 error. Does someone know if there is a new URL? Thank you. Daniele
Webroot Context Menu not there
This is an ongoing issue and I’ve emailed support about it but it was not resolved. But I’m asking here in case there is a solution they did not suggest. Windows 10 Webroot SecureAnywhere 22.214.171.124 When I right click an exe or .zip I want to have scanned, Webroot is not there. To scan a single file, I have to open Webroot >PC Security >Scan and Shields >Custom Scan >Custom >Add File/Folder >Find the file >Scan File. That is a lot of work to scan one file. I enjoy the comfort of knowing a file is safe to run but I’m also lazy at times. The Advanced Settings >Scan Settings >Enable Right-Click Scan in Windows Explorer box is checked. I’ve uninstalled Webroot. Reinstalled. Made sure box was checked. No change. Unclicked box, rebooted, clicked it again, rebooted. No change. First noticed on new PC install. Problem exists on other PC laptop. Any other ideas?
No activation email
I have tried to sign on my manage password webroot sign in page it reads a log in error that says "Invalid login details." I know for sure my info is correct. I also never received a confirmation email not reset password. I emailed customer service and no answer. What do I do next? Thanks!
system analyzer says something not functioning or needs reinstalled
System analyzer is telling me that something is not functioning/may need to be reinstalled. I Just got this message on a month-old laptop, so everything should be installed. How do I find out what webroot thinks isn't installed or needs to be addressed? The full report just lists everything differently without adding details. I found an old thread that suggested running optimizer and then analyzer again, which I did without change.
Windows XP and Windows Server 2003 Support
I hate to ask this and please no responses telling me to get off these versions of Windows because they aren't supported by Microsoft. I already know that and I'm pushing for upgrades, but I don't control the budget. My question is, how much longer will Windows XP and Windows Server 2003 be supported. I asked last year on this [url=https://community.webroot.com/t5/Product-Questions/Windows-XP-and-Windows-Server-2003-Support/td-p/305480]post[/url] and was told April 2019. I had heard previously that might be extended and was wondering if that had been decided yet and if so, for how long? Our subscription is up in January and I wanted to get an idea at what we'd be looking at. Thanks for any help you can provide! Sincerely, Nic
Requested restart from unknown/unreqeusted application (update)
An icon appeared in my task bar, which requests a restart of my computer to install an update….the update was not requested by me, and is from “RealTek”. I don’t know what to do? If I don’t install it (by restarting my computer), how do I get rid of it? Is it dangerous?
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