Got a Question?
Have a product question? Start here!
- 560 Topics
- 2,302 Replies
Why does your software block Autodesk software updates?
Topic says it all. I've got about $50,000 in software here that I can't update because your AV software blocks it. This started about 2 or 3 weeks ago, maybe a little more. It's also deleting the plugins that I have for Autodesk Inventor. Now, if I could get the IT people to let me turn it off temporarily, that'd solve the problem with the software updates ... but it wouldn't help with stopping your software from killing off my plugins. This is a pretty massive fail, Webroot. Are you guys partnered up with the makers of Solidworks or something?
Deploying via GPO
Hey guys I was hoping someone could possibly help me out. Now I wont lie when I say I'm really liking this stuff, but the only problem IM having is deploying with GPO. It shouldn't be this hard but for some reason its not working at all. I even did a little test and it went like this I put the folder on the root of C of a test server, shared it out like I was supposed to in the youtube vid they have. I put both firefox, AND webroot in there, so both would have the same permissions. I then set the GPOs up the exact same, nothing was different. Then I moved it to the OU where it is going to end up, i did a gpupdate on the server, then on my computer, then logged off and back on. when i logged back on, firefox was there, webroot was not? Why is webroot not installing at all i keep getting the same thing when i do gpresult -r. The following GPOs were not applied because they were filtered out Local Group Policy Filtering: Not Applied (Empty) and like I said b
New to Webroot and Very Confused
Long story short, I am a Dish Network subscriber duped into one of their Protect Plans and it included Webroot Internet Security Plus for three devices. They stated it was completely cloud based, required no downloads/installs, but provided virus and malware protection. Did not make sense to me how the protection could be achieved without installing anything, but was told the Plan was only be $2.99/mo and decided to try it. Then I created my Webroot account, quickly learning I was lied to since I had to download an app to my MacBook and install extensions to my browsers. Since discovering I was lied to about the Plan price that is actually $12.99, and promptly demanded Dish remove it from my bill. Unfortunately, I do not even know if I get to keep the Webroot Internet Security Plus for three devices or not, and am waiting to hear back from Webroot support because Dish somehow did not know. So, in the event that I do get to keep the service, there are a couple things I would like clea
Got an offer for $10 off my subscription renewal, is this and the emial it's from legit?
Got an email saying that if I renew my subscription early, I can get $10 off. I noticed the icon of the tab is different from the official site when i pressed the link. I haven’t put in my information yet, as I’m worried. So do you guys have an easy checkout page, and is Webroot@service-webroot.com really you guys?
Can't add computers to console after renewal
Previous subscriptions 3 (separate) ended, renewed on one, tried to add two prior computers, even removed webroot and re downloaded, both show they are now good for 365 days, but do not show up in console. in console, only the original renewal one shows up. there is no place to add computers, it just gives link to download and run scan, did that. on the two not showing up, started them over, still not showing up, can’t get webroot on the phone, so basically getting zero service for my renewal, very frustrated. want all 3 computers to show up in console as before. they show as needing renewal and have old key number grayed out, can’t add new one there or anywhere else. what is the workaround to this? assuming I can ever reach webroot on thephone, highly doubt… anyhow, any ideas? all 3 are windows based computers. windows 10, had no trouble installing after uninstalling original version.
How do you train portfolio for cybersecurity?
In other common tech professions, you can just start up your computer and make a game, develop a program, or build some machine at home with relative ease and show companies your work. But what about cyber-security? How are you supposed to impress companies or show that you're competent? I don't have access to sophisticated programs and technologies to develop and test security measures, or is there another way? I imagine knowing concepts of CS is one thing, but what about the application side?
Sending automated scheduled reports to clients
As an MSP I need to send a monthly report of all the cool stuff we do for clients each month that would otherwise go unseen. After all if we do our job right, the client never hears from us, except when we send the bill or otherwise proactively communicate with them. So the threat history report is great because it will show everything we protected them from each month when we send it with the bill. But obviously it defeats the purpose when an MSP tool requires manual intervention every billing cycle. Is there a way to schedule the report to go out to a client at a specified day each month? Thanks for any help and ideas! Regards, Jason Wintensive Technologies
Activation of keycode fails on 3rd device
Just bought a 3 seat subscription to Internet Security Plus. Activates correctly on my Windows 10 PC where I originally installed trial software. Same keycode activates correctly on a 2nd Windows 10 PC that had never had trial software installed. On 3rd Windows 10 PC that had trial software installed with a different keycode, the purchased keycode won’t activate. I get an error that the keycode cannot be activated. I’ve uninstalled the trial software, rebooted, scoured the computer for any folders, config files, and registry keys that could be remembering that the trial was installed and can’t find anything.
What happen to my account?
I renewed Webroot from an Amazon purchase and when I go to my account from within Webroot, I go to a place called Carbonite-Webroot and they don’t have all my information on second computer. Have I been hacked, just a few minutes before that when I went to my account from within Webroot, it shows 7 days left on my two computers. Then I put in new keycode and end up going to Carbonite-Webroot and have to create a whole new logon. And it says my second computer has expired and it had 7 more days. Haven’t started it yet to enter new keycode. I don’t know what this Carbonite is? I see I can’t type suppose to be What happen to my account and it won’t let me change it.
Word Document had multiple files
I had to reset my computer recently and afterwards I used a flash drive I had backed up my files onto to reinstall some word documents. After I did this, I scanned the folder with all my documents and webroot said I had over 3,000 files in the folder when I know there are only a couple hundred at most. Then, I scanned an individual word document and it said that one single document contained 11 files. This only happened with word documents. I had a few notepad files that still only had one file, but for all my microsoft word files, it scans multiple files. What would cause this? This was from one single document. This was from the entire folder I had my documents in. According to this, there are only 317 files inside.And yet, this is what the scan looked like after I scanned that same folder. It says there’s about 100 times as many files in the folder as the properties window said.
Uninvited on-screen images
Some help, please.I was reading some newspaper articles online when suddenly 3 images appeared on the right of my screen, and I cannot remove them. My Webroot scan reports no threats found each time I run the scan. I have tried switching my computer off and back on several times. And the x in the top right hand corner of the images does not delete the images. How can I rid my screen of them, please? Thank you.
WSA page maintenance
I just installed WSA on two Android devices and did initial scans on them. When I go to the WSA website on my PC, the home page shows that I have 2 devices protected. However, when I click on the Mobile Security button, either on the tab line or the button within Mobile Security box, it brings me to a page where all I see is this: There is nothing else on the page. No menu icon, no tabs at the top. Nothing. I clicked on the X but it is unresponsive. All I can do is to use the back button to navigate back to the home page. How can I have the Mobile Security page display the two mobile android devices that I installed WSA and that the home page shows that they are protected?
webroot with pfsense firewall support
Hi All, i have one customer having pfsense firewall and the customer limiting the internet access from all end-users, with webroot require to allow wildcard addresses on the firewall but unfortunately pfsense not supporting wildcard domain is there any solution to allow the client work with webroot ? looking for your support
Webroot Secureanywhere for android in Europe
Hello! I have just bought a two year renewal for my Webroot Secureanwhere but the android app is not avaliable on Google Play in Sweden anymore!? Have also tried to get in in Hungary, Slovakia, Czechia and Germany but the app it´s simply not avalible there either?? Have tried to get help from the support but they simply can´t or don´t know why if and when the app will be avaliable again in Europe as before!?Can anyone please help me with a list of contries in Europe where I can download the app since I´m lost without the app!Best regards,Lars M.
Need to remove a broken computer so I can add my new one
I recently purchased a new laptop to replace my old one that quit working. The old laptop will boot up, but when I try to install or uninstall anything, it says that it can’t because some file is missing. I recently signed up for secureanywhere online. It shows that I have 3 PCs but under the PC Security tab it says that I have none. How can I unsubscribe the laptop that I can’t do anything with?
Webroot Renewal and Charge problem
I renewed my webroot subscription 5 days ago via bestbuy, which is where I first got the subscription. However, it still shows up as expired on my webroot status interface. How do I fix this problem? Also, on the order summary that I printed out after paying for the renewal. It states "Please Note: This charge will appear on your credit card statement as "GEEKSQUAD RENEW.....". I have not received the charge on my bank statement since. Should I wait a few days for the charge to appear or should I call the customer support number that is on the summary?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.