why does it keep saying preparing to scan
Best answer by TylerM
View originalHi it should not stay there for long and if your installation is stuck there then I would recommend uninstalling and reinstalling
Please follow the steps closely!
Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
If you would like us to do this please contact our free support and we'll be more than happy to assist
Webroot Support:
Submit a ticket is the best way!
Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.