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Last pass premium Not working

  • 16 February 2021
  • 5 replies
  • 353 views

After 30 days the LastPass account I have done due to webroot partnering with it just went free instead of keeping it premium and if I try to upgrade gives me this message:


What can I do about it? I’m about to cancel the subscription because of this since I would need another password manager and that defeats the purpose of having webroot on everything.

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Best answer by TripleHelix 17 February 2021, 15:50

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Userlevel 7
Badge +63

Hello @ChrisAmato 

 

Have a look here: https://community.webroot.com/password-manager-87/how-to-switch-to-the-new-password-manager-for-users-registered-with-the-same-email-in-both-password-manager-lastpass-337908

 

And here:
https://community.webroot.com/password-manager-87/how-to-switch-from-password-manager-to-lastpass-337946

 

And the last one: https://community.webroot.com/password-manager-87/how-to-setup-your-lastpass-account-337947

 

If none of these help then please Submit a Support Ticket.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

Badge +1

None of this works.

Userlevel 7
Badge +63

None of this works.


Hello @KirkB 

 

Please Submit a Support Ticket from the link I posted above.

 

Thanks,

Why do I get

You are not authorized to access this page.

Sorry, you have no access to this page.

 

when I click on any of the links provided in the answers above?  Can only the person asking the question view the information?

 

I tried https://community.webroot.com/archive-163/how-to-switch-from-password-manager-to-lastpass-337946

Userlevel 7
Badge +63

Hello @nlcapit 

 

True they must of been removed? Have a look here: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm#WorkingWithPasswords/WorkingWithPasswords.htm%3FTocPath%3DWorking%2520With%2520Passwords|_____0

 

Yes they have been Archived: https://community.webroot.com/archive-163/how-to-switch-from-password-manager-to-lastpass-337946

 

If you need help contact support! https://www.webrootanywhere.com/servicewelcome.asp

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