Best answer by remixedcatView original
I have LastPass on Google Chrome on my computer. It works fine. I'm trying to get it on my laptop but it says I have the wrong password or ID. It's the same I use to get on Webroot. If I try to do a recovery, It tells me LastPass isn't on this device.
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Uninstall means removing and re adding the add-on.
I would suggest getting in Contact Webroot Support to sort this problem. They will lead you step by step to solve your problem. ☺️