Mac Folder Whitelisting Format

Userlevel 1
I need to whitelist a few network shares for Mac clients, but not clear on the format to use. When an infection is detected it is reported in email and the console like the following: VolumesShareNameFileName.exe. Using this I set the whitelist for "VolumesShareName" however, OSX uses the format /Volumes/ShareName/ natively. Should I use that format instead?
TL;DR - What is the correct path format to use in the management console when creating folder overrides for Mac clients?

2 replies

Userlevel 7
Badge +33
Hello @nicbot, it would be best to contact our support team so they can assist you with this. You can call them 1-866-254-8400 or open a ticket
Userlevel 1
The answer from support for anyone who's interested:
"To clarify you cannot add whitelists for Mac endpoints from the Webroot online console - these need to be added manually per endpoint by opening the Webroot UI > cog wheel next to Mac Security > Block/Allow files."
That's a bummer if you are managing more than a few Mac endpoints.


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