Question

Missing C:\Program Files\Webroot\Core\WRCore.x64.sys file

  • 26 July 2020
  • 3 replies
  • 99 views

Userlevel 2
Badge +6

Hello

I was checking my Windows 10 home pc using the Sysinternal Autoruns64.exe which 

check for registry items and found that the following registry key exist

HKLM\System\CurrentControlSet\Services\WRCore

but the file

C:\Program Files\Webroot\Core\WRCore.x64.sys  is missing ?


What can cause this behavior ?  I have uninstall and reinstalled webroot but to no avail?

 It still says that WRCore.x64.sys  is missing
I then check the folder C:\Program Files\Webroot and found that there is no sub folder

C:\Program Files\Webroot\Core 

Could this registry key be caused by an old installation of Webroot?


3 replies

Userlevel 2
Badge +6

Hello

I’m looking for a clean Uninstaller for webroot as I need to uninstall it and then 

reinstall the program again, I think that’s a problem of my current installation.

Appreciate some help on this. Thanks

Userlevel 7

Hello @anthoncom 

 

No there isn’t but I would suggest Revo Uninstaller free version: https://www.revouninstaller.com/products/revo-uninstaller-free/

 

Or again as i suggested before to Submit a Support Ticket and they will help you. https://community.webroot.com/got-a-question-10/wrskyclient-x64-exe-342821?postid=359175#post359175

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.

 

Please keep posts on the same issue in one thread!

 

Thanks,

Userlevel 2
Badge +6

Thanks so much TripleHelix

 

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