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My app update has created a problem with the scan and now gives me a warning icon

  • 7 April 2019
  • 1 reply
  • 37 views
G
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I updated my phone app for the Webroot SecureAnywhere Mobile and also the SecureWeb app, and as soon as I did, I began to get the yellow warning that my scan was out of date.

I got to manually run the scan and the yellow section on the left of the progress bar just sits there at a sliver size, then the swirling circle appears and it says scan complete and everything is protected, my app page is nice and green and everything looks normal.

Until I go back to the main screen which gives me the yellow icon that warns that my scan is old as of right now.

So, what do I do to fix it? Help!!!!
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Best answer by TripleHelix 7 April 2019, 23:17

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TripleHelix
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Userlevel 7
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Hello @gr8auntteffie

Yes there are issues with the Mobile App please see here: https://community.webroot.com/webroot-mobile-security-for-android-15/webroot-mobile-security-and-antivirus-android-app-identified-high-cpu-issue-338055 and they are working on a fix so please see here: https://community.webroot.com/webroot-mobile-security-for-android-15/beta-webroot-mobile-5-5-5-338080

Thanks,
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"

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