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not able to log when in certain websites, is Webroot causing this?

  • 6 January 2020
  • 6 replies
  • 85 views

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two specific websites we use come up, but when trying to log in clock spins forever and we never get logged in.  Easy to log in on Ipad, however

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Best answer by TripleHelix 7 January 2020, 18:25

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6 replies

Userlevel 7
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@thecowps ,

Which Webroot product are you running? Webroot Secure Anywhere? Webroot WiFi Security? 

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Running Webroot internet security, thanks

Userlevel 7
Badge +63

Hello @thecowps can you post the links to the websites that you are having issues with?

 

Thanks,

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Thank you responding.  The problem occurs when i try to get my specific accounts on:

citibankonline.com and ameriprise.com. 

Thanks again for looking into this

 

Userlevel 7
Badge +63

Thank you responding.  The problem occurs when i try to get my specific accounts on:

citibankonline.com and ameriprise.com. 

Thanks again for looking into this

 


Those two sites are fine! You can check others here: https://www.brightcloud.com/tools/url-ip-lookup.php

 

 

 

 

Thanks,

Userlevel 6
Badge +20

You could try shutting down Webroot and see if you can log in on the sites.

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