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Notification re expiration of subscription

  • 25 October 2021
  • 4 replies
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Userlevel 1

I began receiving constant notifications that my subscription expires in 30 days. I contacted WebRoot via BestBuy and spoke with a representative who told me my subscription is effective through May 2022. How do I stop the notifications?

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Best answer by TripleHelix 26 October 2021, 19:04

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Userlevel 7
Badge +63

Hello @SAMeyer 

 

Are you able to do a clean reinstall of Webroot to see if that will clear it up?

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • (Best Buy Geek Squad Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Go into Safe Mode and Delete these Folders if they are there!
  • C:\Program Files\Webroot Folder
  • C:\ProgramData\WRData Folder (Hidden Folder)
  • C:\ProgramData\WRCore Folder (Hidden Folder)
  • Boot back into normal mode
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

 

Please let us know if that resolves your issue?

Thanks,

Userlevel 1

Daniel, thanks for these instructions. I’ll give it a go and then reply back to you with my results.

Userlevel 1

Daniel, I did not get to this until late in the day. When I reach the link for Best Buy Geek Squad users, the link takes me no where. Could you take a look to see what’s going on? Thanks.

Userlevel 7
Badge +63

Daniel, I did not get to this until late in the day. When I reach the link for Best Buy Geek Squad users, the link takes me no where. Could you take a look to see what’s going on? Thanks.

This is the link for the Best Buy Geek Squad version: https://anywhere.webrootcloudav.com/zerol/wsabbs2.exe and it did work in the above link.

 

Click on HERE: (Best Buy Geek Squad Subscription PC users click HERE)

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