I currently have a subscription to Webroot Secure Anywhere, and there are 5 PCs protected on this account. I got an email suggesting it’s time for me to renew my subscription, but the email makes it sound like only 1 PC will be protected. I’ve tried navigating through my email, and just renewing from my account page, but it takes me to the same screen that looks like it’s for new customers. It’s as if it doesn’t know who I am. You would think a returning customer would have an interface that was a little more “Hey, we know who you are, thanks for renewiing” rather than a generic looking signup page.
But besides that, I’m still just confused about whether or not I’ll be keeping my product key, and my 5 PC protection that I have now.
“Your subscription begins with your purchase”. But I still have 59 days on my old one, it’s not clear that this will be tacked onto the end of the other subscription I’ve already paid for.
“1 Device 1 seat” - this sounds like 1PC instead of the 5 I have now, in which case, this is hardly a renewal of what I already have. I didn’t see an option to add more PCs either.
~snip Removed picture with keycode showing snip~
Best answer by TripleHelixView original