Solved

Renewal Not Showing

  • 14 March 2019
  • 1 reply
  • 52 views

Badge +1
I renewed a week ago but webroot show it is expired. How to fix?
icon

Best answer by Ssherjj 14 March 2019, 14:25

View original

1 reply

Userlevel 7
Badge +62
Hello impac,



Welcome to the Webroot Community,



Would you try doing a clean reinstall of Webroot?



Please follow the steps closely!




  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Or you can Submit a Support Ticket or Contact Webroot Support and they can help you.



Please let us know if that resolves your issue?

Reply