To Customer Support To Customer Support
Question

report rude customer support tech

  • 13 October 2020
  • 4 replies
  • 157 views
user06
Rank
Userlevel 1

I was wondering if there was a way to report to the supervisor over the customer support techs about being very rude when I called today.

4 replies

TripleHelix
Rank
Userlevel 7
Badge +63

Hello @user06 

 

I’m just asking, are you sure it was a legit Webroot Support? See here: https://www.webroot.com/us/en/support/home-contact and here: https://www.webroot.com/us/en/support/contact

 

1-866-612-4227

 

Can you post who you contacted?

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
user06
Rank
Userlevel 1

Unfortunately I’m positive that it was someone from Webroot I called that number but I’m positive he didn’t say his name that’s he just asked for my email address and we went from there 

 

TripleHelix
Rank
Userlevel 7
Badge +63

All I can do is ping the Community Staff and they can follow up with you via PM. @khumphrey 

 

Sorry,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
khumphrey
Rank
Userlevel 7
Badge +19

@user06 ,

Please send me a private message with the email connected to your Webroot account and I will contact the head of tech support to dig a little deeper.

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